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[Instore] Google Pixel 2XL $59/Mth: 15GB, 2 Year Contract + Free Google Home Mini (New Customers, Port-in) @ Telstra / JB Hi-Fi

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[Instore] Google Pixel 2XL $59/Mth: 15GB, 2 Year Contract + Free Google Home Mini (New Customers, Port-in) @ Telstra / JB Hi-Fi
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Kikiriki on 28/02/2018 - 14:35 telstra.com.au (19477 clicks)
Last edited 01/03/2018 - 12:19 by 3 other users

Availability:

Telstra - In Store & Online Chat (New, Port-In customers only)
JB Hi-Fi - In Store (Details here, thanks nismo)

Mod: The above information is gathered from reps. Note that some existing/upgrading users were able to obtain the deal via Telstra online chat, however from what we've been told they aren't authorised to offer such a deal so don't expect to receive this.

Mod 2: Users purchasing in store (not online), have reported receiving a bonus pair of earphones. Thanks KLoNe

If you have successfully claimed this offer please share your results as to where / which store you successfully purchased from.

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closed Comments

  • timbertron on 12/03/2018 - 23:33
    +1

    I asked at the Telstra Store Greensborough today and they had no stock of either Pixel 2 or XL and said Google arent allowing any back orders either. Seems weird. Why wouldnt they want you to order they're product?
    Went to the JB and after waiting 15 minutes with no staff anywhere in sight I had to leave to make another appointment. JB you've done it again!

    • juliank on 13/03/2018 - 07:09
      +3

      I wouldn't take much notice of tesltra staff in general. Almost every single one of them has a different explanation. At least when you can find JB staff they will look through their store network inventory and ring around. Near me, Macquarie, Castle Hill and Hornsby stores had stock replenished yesterday. Good luck

      • timbertron on 13/03/2018 - 12:22

        OK, thanks. Will keep searching.

      • tryagain on 13/03/2018 - 14:47
        +1

        My Local JB has some in stock that they didn't before, got one on hold but just waiting for my new Optus sim to activate so I can port it over.

        • timbertron on 13/03/2018 - 22:08

          Well Telstra online chat just told me they are out of stock and that the handset is no longer for sale. It's permanent.
          That's what they seriously just said. Thats it. Pixel 2 XL is dead, over, no more.
          I'm struggling to believe that.
          Will call around some JB's tomorrow.

        • timbertron on 13/03/2018 - 22:14

          @timbertron: They offered an iPhone 7 or 7 plus 128GB instead.

        • bennyboy on 13/03/2018 - 23:09

          @timbertron: did they say they have 7 plus 128gb stock? been on chat 5 times in 2 days and all said no more stock

        • tryagain on 13/03/2018 - 23:09

          @timbertron:
          You can look at stock on their website to save you some time.

  • jerjergege on 13/03/2018 - 09:20

    I asked about upgrading this deal to a 128GB model, they said they are unable to alter the deal.

    I'm not sure I'll be okay with only 64GB, as my current phone I have 64GB internal storage and 200GB microSD card, and they are above 50% capacity, meaning i'm using above 100GB already.

    Really hoped they would just use the same deal but add the difference for the 128GB model.

    • John Kimble on 13/03/2018 - 09:24

      What is taking up space on your old phone?

      • jerjergege on 13/03/2018 - 13:31
        -2

        I have kept a local copy of every photo and video i've taken since the early smartphone days.
        It's awesome to refer to old photos without use of cloud storage.

        Some movies, and lots of music. Some apps are quite large, for example hearthstone.

        I still don't have spotify, I have a large weeb music library.

    • kerfuffle on 13/03/2018 - 09:26

      If you're like me, you definitely won't be OK with 64GB. I have a 64GB Pixel 2 and after almost three months of ownership, have less than 10GB of space left (most of the space is taken up by photos I've taken with my phone since 2011)

      • jjsnacks on 13/03/2018 - 12:40

        Isn't the whole idea that you get free google photos full res upload until 2021

        I plan to just move my photos onto the computer every so often, so i keep the actual files AND they are still viewable on the phone via google photos

        • kerfuffle on 13/03/2018 - 13:12

          I prefer to have a copy on my phone rather than leaving it all in the cloud; Google Photos has wiped out some of my photos before (luckily I double upload them with Dropbox as well)

        • jjsnacks on 13/03/2018 - 13:17
          +1

          @kerfuffle:

          That's why i plan to keep a local copy on my computer as well

        • kerfuffle on 13/03/2018 - 13:21

          @jjsnacks: Yeah but I want to view them on my phone …

        • jjsnacks on 13/03/2018 - 14:00

          @kerfuffle:

          You still view them via Google photos on your phone, they just download from the cloud rather than being stored locally

        • kerfuffle on 13/03/2018 - 14:02

          @jjsnacks: That would mean using my data up to look at photos. Plus as I mentioned earlier, I don't entirely trust Google Photos as they wiped out a lot of photos at one time (luckily I had them backed up on Dropbox).

        • jjsnacks on 13/03/2018 - 14:07
          +1

          @kerfuffle:

          It's not ideal

          I'd much prefer a microSD slot

        • kerfuffle on 13/03/2018 - 14:32

          @jjsnacks: Yeah, same here.

      • manicmoon on 15/03/2018 - 08:19

        That's weird… I transferred about 20GB of photos from my iPhone and was able to upload it as original sizing to Google Photos and was able to free up my phone storage.

  • gg55 on 13/03/2018 - 13:32

    Anyone's order status changed from back-order?? Only Telstra and JB are selling Pixel's in Aus. Why are they not getting stock??

    • gturner on 13/03/2018 - 14:06

      no, mines still backorder. I'm assuming it will be a few weeks or more

      • gg55 on 13/03/2018 - 14:37

        I am wondering how many orders are pending with Telsta :-|

        • gturner on 13/03/2018 - 14:39

          I just got an email from Telstra saying my order is in, and "let's make everything official".
          But no tracking number, just contract info…

        • gg55 on 13/03/2018 - 14:48

          @gturner: Online status changed as well from backorder?

        • gturner on 13/03/2018 - 14:52

          no, still on back order when I check online :(

        • gg55 on 13/03/2018 - 14:57

          Still great news. It's moving for you :)

        • jdreamer on 13/03/2018 - 16:52

          Yea, happy for you. Mine is still back order.

          When did you order yours?

        • gturner on 13/03/2018 - 19:23

          yeah, surprised at the email, but not sure it means much. Just that it has processed, still not appointed stock.
          I ordered on 28th Feb

        • vstratosphere on 13/03/2018 - 20:36

          @gturner: Got the same email. Confused as, mine says backorder too. Got an email last week saying it was meant to arrive last Friday too but never arrived and then got that "lets make everything offical" email.

        • gg55 on 13/03/2018 - 22:37

          @vstratosphere: When did you get "lets make everything offical" email?

        • vstratosphere on 14/03/2018 - 11:34

          @gg55: yesterday at about 6.

    • jonnoyeo on 14/03/2018 - 07:45

      Also got that email! Seems like everyone's going to get their phones at the same time from one bulk shipment. But surely it doesn't take that long to order for Telstra…

      • gg55 on 14/03/2018 - 08:08

        Even I got this email today morning. Just tells about what you get, not when :)

      • Lastora on 14/03/2018 - 08:51

        If you google for this email from Telstra, it seems pretty random, it gives no indication on when the stock will be allocated.

        • jdreamer on 14/03/2018 - 17:42

          Status changed to stock allocated!!

        • Lastora on 15/03/2018 - 07:58

          Picked up two at my local JB so just cancelled my online order

    • gturner on 14/03/2018 - 17:41

      Ok some news - I just check the online status, and I have stock allocated!
      this is the good news - Stock Allocated 14 Mar 18 3:26 PM

      So guessing everyone who go the "lets make everything offical" email will get this about 24 hours later

      • gturner on 14/03/2018 - 18:27

        Just received tracking number and updated data for my account.
        Others?

        • jdreamer on 14/03/2018 - 20:23

          Same! Overnight service level. What is that?

        • gg55 on 14/03/2018 - 20:38

          @jdreamer: That means you will receive it tomorrow :)

        • gg55 on 14/03/2018 - 20:58

          When did u guys ordered. Mine still not changed ordered on 7th Mar.

        • jdreamer on 14/03/2018 - 21:17

          @gg55: 4 March! :)

        • gturner on 14/03/2018 - 21:55

          @gg55:
          I ordered on 28th Feb

        • gg55 on 14/03/2018 - 22:38

          I am in queue then :)

        • gg55 on 15/03/2018 - 15:36

          @jdreamer: What color did you ordered and is it XL ?

        • vstratosphere on 15/03/2018 - 18:44

          got mine too!

        • jdreamer on 15/03/2018 - 18:52

          @gg55: Ordered Just Black XL. It didn’t arrive today… still in transit…

        • gturner on 15/03/2018 - 18:56

          @jdreamer:
          Mine came today, with the headphones and google home mini

        • gg55 on 15/03/2018 - 21:57

          @jdreamer: Mine shipped finally :)

        • jdreamer on 15/03/2018 - 22:52

          @gturner: mine has finally arrived at the depot for processing. Hopefully soon..

      • jonnoyeo on 15/03/2018 - 16:57

        XL, or standard Pixel?

  • pepsicles on 13/03/2018 - 17:44

    So I signed up to this plan at jb hi fi and they found I previously had an account to with telstra but no active contract. Wasn't a problem really but I wasn't able to take the phone home today as the system crashed and couldn't confirm the completed order. Said I can come get it tomorrow after it clears in the morning.

    I just realised they didn't take any of my payment details… Do you normally enter payment details after you get your first bill?

    • Lastora on 14/03/2018 - 08:54

      Wasn't a problem really but I wasn't able to take the phone home today as the system crashed and couldn't confirm the completed order.

      Did the order eventually go through? I'm guessing you are porting over and it didn't happen on the same day?

      Hopefully your order didn't end up at the Control Group… there's no coming back from that.

  • kerfuffle on 13/03/2018 - 17:46
    +1

    I just realised they didn't take any of my payment details… Do you normally enter payment details after you get your first bill?

    Yes

  • jonnoyeo on 13/03/2018 - 20:16

    Anyone who ordered a standard Pixel 2 (non XL) received theirs yet?

  • awaiko on 14/03/2018 - 21:04
    -4

    I'm liking the sound of people getting offered iPhones in place of the XL. (I'm in the ecosystem, and I'm happy enough staying there…)

  • BigSalad on 15/03/2018 - 00:03
    +1

    Hi for those that haven't had any luck finding stock of the Pixel 2XL - I walked into JB Hifi at Castle Hill home hub today and picked up this deal with the home mini and headphones included. When he opened the cupboard to get it out, I saw at least 5 more packs of the pixel 2XL in stock - and there was a large sign saying: "for contract buyers only"!

  • Kambo_Rambo on 15/03/2018 - 12:18

    Used online chat, on the 13th I recontracted from being on the BYO jbhifi deal for 6 months. Arrived today 15th. Got the 5GB bonus automatically applied for having two services (cable+mobile). First try.

  • iTaco on 15/03/2018 - 13:07
    +1

    So I went in on Saturday to my local jbhifi they had 1 in stock, however my number had not left the Telstra system when I ported so couldn't go ahead that day.
    Now today I go into the same store and they had received more stock so I was hyped for the phone. Then they had to do a credit check because this is my first phone on a plan (always been outright phone + prepaid).
    It comes back approved and with a value of 500, not sure what that means. Anyway he had to check if that was enough for the phone and if I paid $300 upfront would that work to cover it. Shortly gets back to me and says no that it needs to be more like 1500 to cover the phone. So couldn't finish it.

    Details he asked me were; do you have kids? (NO) how long at current address (15yrs) work (NO) on centrelink at the moment last worked 1 year ago (stopped to finish my 2 years masters at uni)

    Is there anything I could do to get this to go ahead?
    When I just got home I thought about maybe paying more then $300 upfront to make up the 1500 figure, effectively giving me credit for the 24 months of the plan.

    • tryagain on 15/03/2018 - 15:02

      Try another store, maybe say you work in education at the uni they don't actually ask what you get paid and they don't seem to ask for any pay slips, For what it's worth, my wife who hasn't worked for 10yrs (4 kids) was approved for 1.

      • iTaco on 15/03/2018 - 15:10

        Oh they don't ask what you get paid or anything? So I could go to another store and be like yeah I work and that's as far as it goes?

        • tryagain on 15/03/2018 - 15:30

          They didn't for me, I think the questions were rent or own, how long have you been there, kids, what do you do for work, how long have you been doing it. What I told them and what they put in as my work was also two quite different things, think JB staff are more interested in hitting targets.

    • iTaco on 16/03/2018 - 12:51

      So I went in to another Jb today. Told them I had been pre-paid and credit check might be needed, they were like nah it should be fine we can use your existing account and should be all good. Progressing a long slowly, then I don't remember which sales person brings up porting but they turned me away saying it needs to be 3 months since you weren't with them. So jb a bust again, might try the telstra store tomorrow.

      • iTaco on 17/03/2018 - 12:23

        I'm having completely no luck. went into a telstra store and they told me
        1. It ended last week
        2. Oh you mean this plan? Yeah its for staff only, are you staff?

    • iTaco on 20/03/2018 - 20:39

      UPDATE.
      So on Saturday afternoon I tried live chat, I thought the process was smooth and no hiccups my chat guy said the order was submitted successfully. Gave hime a 10/10 rating and praised him, the chat was good.

      Monday comes and I receive a text saying to contact live chat to verify some details. So I contact them and they have no idea, tell me to go in store. So today I go in store and they can't see an order for me only that an account has been created. So much for my 10/10 rating on live chat, guy stuffed up. Ended up doing instore and walking out with a black pixel 2 xl. (Different store to where I was turned away)

  • tryagain on 15/03/2018 - 15:06
    +1

    Just managed to buy a new Optus sim, port that over, rang Telstra on 132200 and said I wanted to consolidate my new Telstra service with my existing boost prepaid service, ie I wanted to keep the new service with but with my number from boost and they are doing it as we speak.

    • Baa on 15/03/2018 - 19:15

      I have about a month left on my plan and am considering doing something like this so I can secure the deal (and sell the phone).

      If anybody has experience is it possible to swap numbers on two active contracted phones? And then I will just cancel my current contract once the month finishes.

      • Trusty on 16/03/2018 - 19:15

        Yeah, any more info on how to do this?

        I was on chat and asked if I could do that and they said no…

        Is there a special way of wording it or something?

  • QQPenguin on 16/03/2018 - 17:08

    I was able to get the pixel 2 XL at JB the Galleries in Sydney CBD. They got more stock today. Both Telstra George St and Market St didn't have it in sock.

  • Squirtle on 16/03/2018 - 17:31

    Mine come today after ordered online on 2nd March and got 5GB extra as well. Literally just ask for it and they say yes, no question asked. Also online rep said no mini nor headphone with the deal but come with both in a bundle anyway.

    • timbertron on 16/03/2018 - 17:52

      I ordered mine online yesterday (Pixel 2 XL black) from Telstra chat and they said it would be 2-3 weeks. Got an email this afternoon with a Startrack number saying it's on its way.

      The customer service online is very nice and helpful but I just don't think they have much access or something to Telstras systems. It's strange.

  • Currify on 16/03/2018 - 18:44

    Just picked one up from JB Parramatta!
    Bloke did half price on the case too. Probs still not worth but I was excited haha.
    Cheers OP!

  • backslashio on 17/03/2018 - 02:24

    Picked up mine from JB, no cases available! But I didn't expect to get a Google Home Mini bundle with it, nice surprise.

    Before anyone returns their mobile because of colour accuracy (like I was thinking of doing) I highly recommend turning off vivid mode as soon as possible to natural. Vivid mode made the blue more strong and everything else just looked awful, probably because of the cheap OLED that's simply not capable at making strong yet accurate vibrant colours.

    • yewwiehaha on 17/03/2018 - 02:45

      can you return it to the actual google and get the new model?

  • bennyboy on 17/03/2018 - 02:27

    Picked up a Google Pixel 2 XL from JB Hifi strand Arcade today around lunchtime. They only had black in stock. Young guy was super helpful and I was in and out and ported over in about 30mins. Also came bundled with the Google Home Mini and Aiaia earphones.

  • slosh on 17/03/2018 - 11:42
    +1

    Just received mine in the post from Telstra. Came with google home mini and headphones! Very impressed :)

    • yewwiehaha on 17/03/2018 - 12:15

      congrats! hows the screen? did u get the new version?

      • slosh on 17/03/2018 - 12:37

        I haven't turned it on yet but I'll be sure to get back to you with that! How do i check the version to see if it's a new one??

  • DXPetti on 17/03/2018 - 19:37

    What is everyones experience porting away and porting back for this deal? Had both local Telstra and JB Hi Fi give me a no can do on the deal (BYO Mx out of contract) but at least the JB Hi Fi guy gave it a try.

    • Trusty on 18/03/2018 - 09:52

      I'm in the exact same position.

      I've chatted to several people online and been to JB and Telstra all of said no they can't do the deal and the number has to be 3 months out of Telstra.

    • danb on 19/03/2018 - 20:38
      +1

      I managed to upgrade both my plans from BYO, i was still contracted. Mind you i was pretty persistent, 2x store visits and about 8 or more online chats. Was someone from the billing team that actually put my order through. Got the extra 5GB on both also. I did get told the same thing, that they are cracking down on porting out and back in, although i didnt want to do that as i would have paid $145 early termination fee per service lol

      • [Deactivated] on 19/03/2018 - 22:22

        Did you end up getting it through chat or in store?

        • danb on 19/03/2018 - 22:40

          Online chat. In store just told me they couldnt do it

        • [Deactivated] on 20/03/2018 - 21:16

          @danb: They must be getting more lenient on it. Just successfully submitted my order after being told no about 10 times when the deal was first posted.

        • rors on 21/03/2018 - 11:33

          @kevsta89: Great result, lucky bugger! I had similar fails as my contract ended early April and Telstra were more concerned about getting a new customer over retaining a loyal one of 7 years. So I cracked the s**** a couple of weeks ago and ported over to Virgin. I wonder if I'll be able to port in now to get the offer…? Anyone know how long the wait to port in is? I've heard 3 months, 3 weeks and 3 days….

    • DXPetti on 24/03/2018 - 10:10

      Well, I got this deal last night.
      Ported to Optus prepaid last Saturday
      Got on Telstra chat and told them my account is still showing a service Wednesday night.
      Went to JB Canberra Centre (shout out to Keirnan who is an absolute gun) and had no issues porting back.

      The key as someone else pointed out is to jump on chat after porting and get them to finalise the close of service instead of waiting for the billing system to do it after a 30 day cycle.

      Now to try for the extra 5gb

      • DXPetti on 24/03/2018 - 16:10

        Update

        Telstra chat enabled the extra 5GB data for both my wife's and my account on first contact.

        This is one hell of a deal!

      • Diddyj on 31/03/2018 - 18:06

        Jb in fyshwick saying you have to have been with non-telstra Provider for 6 months to get the deal. Wtf? Anyone else encounter that?

  • Ipsum on 17/03/2018 - 21:07
    +2

    Just signed up today at penrith jb and got the deal. Ported from boost to Optus 2 days ago. No issues getting back on to Telstra.

    They just received fresh stock (3 pandas and 4 black I believe).

    I went straight on to live chat when I got home to be told no by 2 reps and a "you'll receive your bonus data sms automatically soon".

    Jan 3 build date on mine and screen seems good so far, slight blue but not too noticeable

  • faze on 18/03/2018 - 17:33

    Picked one up from JB hi fi broadway today. Also got on online chat for extra 5gb data

    • kerfuffle on 18/03/2018 - 17:36
      +1

      Unrelated to this deal, but I tried getting the 5GB (I jumped on this deal when it was on in December) and was told I couldn't get the 5GB as I hadn't been with Telstra for five years yet :(

      • juliank on 18/03/2018 - 18:01
        +2

        Keep trying. You will be able to get the extra data.

    • CUD on 19/03/2018 - 16:28

      Do you just need to request it via online chat or do you have to meet some requirements?

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