A Reputed Audi Car Dealership Sold Me a Different MY Car than What Was Advertised and Also in The Sale Contract
Last edited 14/03/2018 - 09:54 by 1 other user
Please suggest what should be my next course of action.
To summarise, I bought a pre-owned Audi Q3 from a reputed Audi dealership in NSW. I received my car in Melbourne through Ceva after 2 weeks and noticed following issues:
1) When I registered on audi.com.au with the VIN#, I realised that the car is 2014 (and MY14), whereas the dealership had advertised the car as "2015 Audi Q3 MY15" on their carsales.com.au advert and also my sale contract mentions the car to be "MY15". As per KBB, there is approx $5K price difference between MY14 and MY15 for this car;
2) When I inspected the car, it was driven around 18,900 KM, but when Ceva collected the car after 10 days, the odometer reading was 19,603 KMs. I have a text message from their sales guy (5 days after the test drive and signing sale contract) confirming the odometer reading to be 19,108 KM.
3) The rear bumper of the car has chipped paint/scratch, which wasn't there when I inspected the car and I also have carsales.com.au pictures to prove this.
I reached out to the dealer asking for the price difference between MY14 and MY15 (approx $5K as per KBB) and requested them to repair the rear bumper damage. In return, the dealer offered me $1K in total, which I refused. Now, 10 days later, the dealer is offering to collect the car back and refund me the original car sale price, but I have incurred a lot of additional costs (financial and intangible) as I especially went to Syd from Melb after taking a day off from the office to inspect the car. Also, I took another day off to collect the car in Melbourne from Ceva office. In addition, I cannot quantify the emotional stress this has caused me.
So, I seek advise from fellow OzB members, if I should proceed with an NCAT case and also raise this issue on social media through the dealer's FB page and tag Audi Australia group?
Luckily, I have screenshots to prove my case. The dealer is playing hard ball with stupid arguments, like, the carsales.com.au car picture is for MY14 only and MY15 model looks completely different - how on earth am I supposed to know that when the advert clearly mentioned the car to be 2015 MY15. Doesn't this amount to cheating as per ACCC guidelines?