Am I Getting Screwed on This Order? (AliExpress)

LCaffeinatedTech on 17/04/2018 - 23:49
Last edited 17/04/2018 - 23:50

I ordered a Xiaomi product from a seller on AliExpress for $12.59 USD on 24th Feb. The seller sent a private message with tracking number and a link to a shipping site that my browser didn't want me to go to. He put some tracking details into AliExpress for someone else's item, that was shipped to Melbourne (I'm in Brisbane) on 13th March. I opened a dispute back then saying hey my item got delivered to the wrong address, and he said relax your tracking number is this and linked that same dodgy one.

Its now 17th April and I have managed to get onto his shipping website which says 8th March Sydney, received and clearing. I queried him again, I have never had a parcel sit at customs for a month. Now he's telling me that it has arrived at my post office.

The seller is SZ IP Security Camera Store and the guy is Florence Walt.

I did a whois on that shipping company szdpex.com.cn and I found that the registered contact is florence602 at gmail.com

So the guy owns the shipping company too?

Should I just push for a refund? It's not quite 2 months yet, but the estimated delivery time was 13-20 days with 5 days processing and he bodged the tracking information.

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Comments

  • gmail92 on 18/04/2018 - 00:10

    Relax - he doesn't get paid unless you release the payment to him.

    • CaffeinatedTech on 18/04/2018 - 00:12

      What happens when the buyer protection runs out? I mean as far as Ali cares it is delivered according to the tracking details he put in there.

      • Richardc on 18/04/2018 - 03:28

        I do believe u can ask ali to extend the protection.

        • kmwa on 18/04/2018 - 04:41
          +2

          Yes, you can extend the buyer protection.
          But in this case, you don't need to. The store offers Seller Guarantee of Ontime Delivery of 60 days.
          So wait till the 60 days are up, raise a dispute with Aliexpress and have your money refunded.
          And then please buy the item from ebay from an Aussie stockist. You will pay an inflated price, and also have to pay for delivery (the items from the Aliexpress store are delivered free). But you'll get it in a week or two. (And then the Aliexpress item will arrive…)
          You need patience buying from Aliexpress. I had one item that didn't arrive after 14 weeks and I got the money refunded - and the item came in 20 weeks. But I find that most things come in 3 or 4 weeks.k
          The Aliexpress store looks OK, bags of positive feedback on items, and customer reviews. I don't think they are trying to rip you off.

        • CaffeinatedTech on 18/04/2018 - 05:06

          @kmwa: Cheers, I'll hang on a bit longer.

    • JimmyF on 18/04/2018 - 09:21

      True, but aliexpress buyers protection is pretty crap. I've been burnt a couple of times now from misleading ads that aliexpress won't do anything about and doesn't offer any refunds.

      I'm starting to buy elsewhere, even at higher prices as they have better buyer protections.

  • holdenmg on 18/04/2018 - 00:21

    http://www.puwong.com/whois/szdpex.com.cn
    深圳市迪比翼快递有限公司 (Shenzhen Dibi Wing Express Co., Ltd.)

  • [Deactivated] on 18/04/2018 - 06:27

    Push for refund
    Nearly 2 months

  • Major Packer on 18/04/2018 - 08:43

    it reminds me of the Amazon scam happened last month: https://www.ozbargain.com.au/node/365916

  • JIMB0 on 18/04/2018 - 09:17

    They could be stalling you until its too late to do a charge-back etc.

  • tsunamisurfer on 18/04/2018 - 17:18

    OP how many 'guys' you know called Florence?

    • CaffeinatedTech on 18/04/2018 - 18:20

      What's the bigger sin these days; assuming gender, or getting it wrong? :)

  • gadgetguy on 19/04/2018 - 17:43

    I'm increasingly getting the run around on AliExpress. The latest is the "fake tracking number" scam.

    I always try to buy with ePacket these days which has tracking and the sellers are obligated to ship within a certain time or AliExpress cancels the order.

    So what I've had a few times is an "item has shipped" notice with a tracking number supplied which shows no movement at all, often for weeks. Then the seller supplies a different tracking number.

    I only just realised what's actually going on. They haven't shipped at all and the first number is a fake so the order doesn't get cancelled. Meantime they are still waiting for stock of the item to actually come in. There's no valid reason for an item which has legitimately been shipped to suddenly get a different tracking number days or weeks later.

    • D C on 19/04/2018 - 23:03

      There's no valid reason for an item which has legitimately been shipped to suddenly get a different tracking number days or weeks later.

      Yeah there is, when it switches carriers the new one slaps their own tracking number on it.

      AusPost do this a lot with stuff from China.

      There's also the case where you book a job with the courier and get assigned a number, but they stick a different number on the parcel at pickup.

  • CaffeinatedTech on 23/04/2018 - 13:56

    Check this out. I found that another item I am waiting on for 7 weeks now from Gearbest is using the same shipping company szdepx, and both items are stuck at the same spot - Sydney Receiving and Clearing since 8th March. Both with the same timestamps except for the collection date. So they are probably both in the same container.

    I bet the container got seized or something.

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