![[VIC] Extra 95 Fuel $0.001 Per Litre @ 7 Eleven, Hampton Park via Fuel App](https://files.ozbargain.com.au/n/16/373816.jpg?h=777b0d44)
7Eleven Fuel extra 95 0.1Cents Hampton park Victoria. First time posting deal please correct any mistakes.
[VIC] Extra 95 Fuel $0.001 Per Litre @ 7 Eleven, Hampton Park via Fuel App
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LIlogin on 22/04/2018 - 08:26 files.ozbargain.com.au (4513 clicks)
Last edited 22/04/2018 - 19:09 by 2 other users
Last edited 22/04/2018 - 19:09 by 2 other users
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50 litres!
Hampton Park store not even showing on the app now :(
store refused accept voucher
CS said it's a system glitch - put me on hold - will updated outcomeUpdate : Offered $25 credit .
So $25 credit on top of what you have paid?
I have paid price at Pump . to be fair i have only asked for Difference between 91 (best price) and amount i have paid.
How did you pay for your fuel? Did they ask for receipts? anyone can ring them up and say i've filled up this amount of fuel without proof. Thanks
@LoveBargain15: nope, it will not be until the last day of the voucher as i have just filled up this morning. Very bad timing as i could've tried it this morning but i have a locked voucher anyway.
@mohan76, that was a quick reply from them. How did you contact them?
1800 247 711
So, you paid the full price, and was just offered $25 extra credit?
Was refused at Nunawading store on corner of Springvale Rd and Hawthorn Rd.
Store owner (an old guy) wasn't friendly and calling him names. LOL!
call CS
let us know the out come
He can't, he's in custody.
You were calling him names? Rude if true
Typo. He was calling me names.
Just pulling ya leg
I wanted to lock but couldn't get it to work after the update
And didn't know how to use the Nox method
Oh well, you snooze you lose
I couldn't get it to work on nox either.
any news with people who tried using the voucher???
Went to North Rocks (NSW) and was not honoured. Spoke to manager who told me that their system is not working and that I had to pay in full.
Worse customer experience ever from this person. He did not let me speak at all. Numerous time I told him, "you need to stop and listen to your customer" he said "ok I'll let you speak" then before I could finished my sentence he interrupted me again.
This manager needs to have listening skills. He did not even know what my concern was.
All I wanted to tell him is that.
1. Ok there has been an error in the system
2. Customer communications need to go out to inform consumers of the mistake
Therefore consumers are well aware before they decide to go to 7-eleven and use this fuel voucher.
I made the decision of going to 7-11 and filling up due to what the voucher tells me.
Mistake or not, this is misleading and can cause budgeting issue.
Worse of all having a bad experience. As a result I have told my circle of friends and social media circle of this negative experience.I'll keep everyone posted of my outcome.
Have you contact customer service?
or, just maybe, they know that 99.99% of people not in the Hampton Park area trying to claim this deal did so by faking their GPS location,
The T's and C's in the app even say, if you cant get the lock to work in store (legitimate one or otherwise), you need to pay full price and raise it with customer support/service
The fact you used the phrase 'you need to stop and listen to your customer' numerous times comes across as the kind of person who automatically asks to 'speak to the manager' :/
Arguing over a tank of petrol and a 0.01c voucher that you should have known had a 99% chance of not being honoured seems pointless.
0.01% here. I was in the area on the weekend, flew back home monday afternoon.
Yeah no problem with T&C. All the manager needs to do was calmly explained to me of the T&C and error and to speak to customer service. No need to threaten me with getting police involved(I gladly agreed to this), raising their voice which I told them several times to lower their tone as I was speaking calmly. They just followed the wrong process and left a customer with bad experience.
Just pointing out bad customer service in the way this error was being handled.
I am an understanding person that error can and does happen. The way it was communicated was done badly.
I do a fair bit of interstate travel and I use the app all the time to try and get the best value for fuel. I never had to check with the store person first before filling up to ensure that voucher was going to be honoured.
Customer service did say that they will credit me with $10. Hardly even worth it to have gone through the bad experience. Not to mention I could've saved more by buying from BP which had cheaper price, or waited a few more days until price is cheaper and would have had a trouble free night.
What I'm getting at is that due to their mistake I had to pay more and gone through bad customer service. Eitherway I am not after any compensation as my expectation was not met. Simply I just won't use them again and would be speaking my opinion out to those who would listen.
Thanks
I was in the area on the weekend, flew back home monday afternoon.
Hampton Park sure is popular with interstate visitors at the moment. They're flying in from all over the country just for a weekend.
You'd think they'd goto Melbourne instead with all it has offer rather than an outer suburban area.
Did you only fill up $10 dollars worth of fuel?
@JIMB0:
My cousin's wife's father's uncle's grandson's friend's sister's daughter's niece's cousin lives in the area.They all left after midday when fuel deal got corrected 😂
Yesterday afternoon I filled up 43 litres at Narre Warren Vic. After the manager made a call, was honoured.
7-eleven Australia has decided to honour the fuel lock. They're in the process of crediting the money back into my fuel app account ☺️
Good outcome overall, plus I got to know to avoid North Rocks store due to bad customer service.
P.S if this happened to the business that I work for, they would have certainly honoured the voucher. That's why there are automated and manual processes to test before things are in production.
Did you call them and did they credited you with full amount?
Accepted at Box Hill.
Manager wasn't happy. Wanted me to pay full price and said "You can use the voucher at Hampton Park".
Even tried to tell me "the system isn't working" after it had already scanned in.Stood my ground and he called head office. Just told me to leave without paying the 7c. So I paid nothing. Made sure to get a receipt though!
I've got two locks lol. Brb going in with 10 gerrycans
Yeah, had two at home that were already full, so literally bought two more just for the lock. The cans pay for themselves!
You filled up the car and cans at the same time?
Still got my 0.01/litre. Going to fill tonight :)
Fill up 90 litre at West Ryde[NSW], accecpted no issue. Just being asked how do I get it. Also they knew it is a scam, said only 150 people get lock in this price.
Filled up 42L in the North Shore (NSW). It took a bit of effort to find a 7-11 that had Extra 95 (the ones around where I live didn't have it when I ran errands yesterday). I went in and asked the guy if my lock corresponded to their petrol and he saw the .1 locked in and said "Oh, you managed to get it" and smiled and gave me a thumbs up. When I only filled 42L he said "You've got 20L left and I said that's alright, my tank's full, to which he smiled and said "You should have brought some cans. You locked it in at 0.1 so make the most of it."
I paid for 59 litres, only 6 cents. That's right, not 60 cents, only 6!
The bloke behind the counter was in full shock!
If anyone wants, I have the receipt … 6 cents (-$110)! Now, that's a bargain!
Anyone doesn't need the 1 cent coupon and willing to share with me?
You must me kidding.
I will pay 10c x amount of litters i will fill for anyone who shares :)
haha, good one mate!:)
All 7/11's have been informed of the issue and have been told to honor the voucher. Probs best to ask before you fill up in case the attendant decides to be a knob. I tried at twowradgi nsw;no luck, went to corrimal and scored
This is how I do it. I fill the petrol and go to the counter. Scroll down the fuel lock screen so that they can only see the barcode but not the price.
So now once the guy scanned he will look confused but he has already scanned the voucher so at this point again say I am going pay with app. The guy hesitatingly will scan your card and might ask you few questions. Now when already paid tell him you got fuel discount from 7 eleven and turn your back and go.I have only tried this with different stores and I did same like this.
Just filled up around 50 litres, total discount of around $80. The guy was so confused. I said to him to ring head office. He did, and head office offered a $10 credit. I then said I do not accept that, and I am not paying any more than the discounted amount of 5 cents. I wrote my details down (name/address/phone number) and offered him to take a photo of my license. He said this to head office on the phone, and they agreed to process the payment. He did not keep my details or take a photo of my license.
Happy as.
104L for 10c, 9c goes to them and 1c goes to GST. Couldn't be any happier!
Anyone got their 7 eleven account closed ?
I just found that I can no login on to the app anymore.did you get kick out and cant log on anymore or you try to log out and log back in?
were you able to get your credit back?
Been blocked yesterday.
how do you find out?
I have logged in and seem the credit is no longer updating
Yep me too. Credit no longer show up and I log out and can't log back in.
account got permanantly banned.
Got a refund of the money you had in your account? - this worries me a bit.
How much do you have in there? I cant lock in price but the giftcard balance still refreshing
I have about $120 in there and just locked in today in Revensby South. Hope I don't get banned.
they gonna send giftcard worth $60 to me. they say you live in NSW why you somewhere in VIC, i told them i visiting my family but still get banned anyway.
just create another account
So you will need to give them you name and address? will they ban you again if you set up a new account?
yeh name and address so they can send me giftcard. i try to open new account under same name but i cant verified my NSW license, not matching. i have this problem with other services as well. so im not sure still banned or cant verified myself.
if you have 2 word name then you will need to use your second word as middle name.
A B Surname
First name: A
Middle name: BSince we use service NSW , they cant have space on first name
lol,, how much did you fill up?