Which 3 Companies Have You Learned to Hate? Mine are 1=Jetstar; 2=Telstra; 3=BankSA

1Kenobi on 07/08/2018 - 13:03
Last edited 08/08/2018 - 15:03 by 1 other user

I now hate dealing with Jetstar more than Telstra and BankSA.

JetStar - Why I've learned to hate Jetstar #1

Short Version
I tried to make a booking on JetStar's website and got multiple errors leading me to call Jetstar to book a flight. Even though they eventually acknowledged the website error was not my browser, they then hit me up for a phone booking fee, got the booking wrong, charged me more that quoted on the phone, and cant send me a receipt/itinerary. Took 5 calls (so far) and I've spent longer booking the flights than we will be on the flights.

Long version - TLDR

  • call centre people have no authority to fix problems and wont let you talk to a supervisor
  • phone call back system doesnt work (press 1 nothing happens)
  • Jetstar charge extra to have an infant on your lap
  • website gives lots of errors
  • cant connect call centre flight bookings to your Jetstar account
  • complaint email is hidden
  • cant get a copy of our itinerary - each time they say just wait 24 hours and nothing happens
  • my friend had a Jetstar flight cancelled last week and instead of refunding they tried to pass him off with a conditional voucher. After a formal complaint they eventually got the correct refund but now also hates Jetstar.

PS Jetstar complaints email is …. [email protected]

Telstra #2 - self explanatory - always a hassle - bill often wrong, call centre a joke.

BankSA #3 - they couldn't organise to increase our credit card limit online or over the phone, or paperless statements (for an OS trip). I had to go into a branch twice (for a paper form they wanted me to fax back?!?). In the end it was easier to get a new credit card from another bank, so I did !

Which Top 3 Companies Have You Learned to Hate Dealing With ???

General Discussion Customer Service Jetstar Telstra

Comments

  • Briefcase Mong on 09/08/2018 - 09:03
    +3
    1. Grays Online
    2. Paypal
    3. Australia Post
  • Horrorendous on 09/08/2018 - 09:20
    +2

    Harvey Norman for sure, purchased a laptop from them 2 weeks ago, it broke the second day of owning it. I went back in store to return it and get a refund, the salespeople tried to push for a replacement model or fix which I didn’t want. Eventually got a refund. Not the first time I’ve had an unpleasant experience with Harvey Norman.

    • Levathian on 09/08/2018 - 11:54
      +1

      Dad got convinced to buy a $400+ router (god knows why he agreed to it), it didn't work well at all and constantly disconnected. We went back to the store and the guy tried almost every trick in the book to stop him from returning it.

      • Horrorendous on 09/08/2018 - 22:19

        Hope you still got a refund for it. Even when I was in store trying to get a refund it took a while for them to process, I felt like they were trying to delay it thinking I would eventually accept a replacement or a fix on my laptop. Went to Jb Hifi as soon as I got my refund and purchased another laptop.

        • Levathian on 10/08/2018 - 00:39
          +1

          They did refund it.

          We're also huge fans of The Good Guys. I think they call it the concierge service, but some products if you pay extra I think you get an extended warranty or something. Anyway a few years ago we bought a vacuum from the with that plan, and so far it's died 3 times, and each time they give us a whole new vacuum no questions asked lol

  • scbrother on 09/08/2018 - 09:38
    +1

    Amaysim energy for nightmarish customer service and billing
    Hellofresh for annoying marketing and service
    apple
    Taxis in general

  • rompastompa on 09/08/2018 - 10:28
    +1

    1=My old employer
    - ripped me off LSL, and a year of Super :/

  • Baniya on 09/08/2018 - 11:30

    So based on this thread, we should bank with Westpac and fly Virgin?

    • 1Kenobi on 09/08/2018 - 20:35
      +2

      And string 2 cans together instead of a mobile phone

    • WhatWouldBiggieDo on 14/08/2018 - 15:19

      Moved my business travel over to Virgin 12 months ago and couldnt be happier. I'm platinum now so 4 free upgrades a year, priority boarding/seating, lounge access, premium entry in Sydney and Brisbane.

      Plus the cabin crew are WAYYYY more attractive than Qantas'.

  • Levathian on 09/08/2018 - 11:52
    +1
    1. Linkt
    2. News Corp Australia & subsidiaries
    3. Nimble loans
  • teeshiu on 09/08/2018 - 13:06
    1. Startrack / Aust Post
    2. Optus
    3. Sydney Trains
  • Trying2SaveABuck on 09/08/2018 - 14:34

    CFMEU - biggest mafia ie threatening witness, evidence tampering etc
    AFL - biggest crooks do everything to make a dollar give 0 f***s about fans also happy to say they are for women, for one punch victims etc but when they rape female staff members or assault happens on the field they are soft as balls on penalities
    Liberal/Labor party depends on who is in power both - most incompetent organisations in the country with 0 accountability for financial mismanagement embezzlement and corruption

  • Polak on 09/08/2018 - 15:15
    1. H/Norman…gst
    2. Telstra
    3. Aliexpress
    • abb on 10/08/2018 - 10:25

      What happened with Aliexpress? I've had pretty good experience. A couple of items supplied that didn't match description but I got refunded with no hassle.

  • scorpiosony on 09/08/2018 - 15:45
    +3

    1.Optus
    2.Optus
    3.Optus

  • cvas on 09/08/2018 - 16:44
    +6

    Wilson Parking

    • Skramit on 09/08/2018 - 16:53

      Oh +++ this to the maximum!

      Forever changing prices on the same carparks.

      Shitty website.

      Exorbitant pricing.

      The list goes on…..

    • Levathian on 10/08/2018 - 00:40

      Add Secure parks, ANCP etc. to that list too.

  • obiwanmy on 09/08/2018 - 17:22

    Surprisingly no one commented roboguy ….

  • field1985 on 09/08/2018 - 17:40

    Virgin - Took six weeks to refund an air-fare after THEY stranded me and I forced to an buy expensive ticket with another airline (no compensation)
    AAMI - Three of their drivers have hit my cars. Absolute nightmare to deal with. Fraudulent scum.
    Optus - Overcharged me systematically for five consecutive months, forcing me to waste an hour each month to resolve, until I threatened to leave

    • ArjaytheGuy on 11/08/2018 - 16:49

      Why are you having to deal with someone elses insurer? Shouldn't your own insurance company be handling that?

      • field1985 on 12/08/2018 - 13:44

        Because I was a poor student who could only afford third party property, not comprehensive. Since I didn't cause any of the accidents (all being rear-ended) my insurer was not liable and wouldn't get involved.

  • Islund on 09/08/2018 - 17:55

    1 CBA

    2 Coles Insurance

    3 State rail

  • AliensStoleMyMoney on 09/08/2018 - 18:26

    Gerry Harvey (OZB enemy no 1)
    Telstra (i mean honestly do i need to explain)
    optus (stop (profanity) with my football)

  • orangetrain on 09/08/2018 - 18:46
    1. Nestle.
    2. Airport carparks.
    3. Transurban.
  • haggertm on 09/08/2018 - 19:50

    1- Vodafone
    When my contract ran out I went in to cancel it as I had 2 years without reception in my area. When I went in to cancel they told me that they have just finished building a new tower near my house and I will have great reception. When I enquired why my current phone still had bad reception they said my phone was not compatible with the tower but if I took out a new plan with the latest phone that I will have no issue. They then offered me a 2 week trial and if I wasn't happy I could return the phone and will not be charged a cent. I took it home, had it for 3 or 4 days and returned it, as I still had no reception. They cancelled the contract and took the phone back. I then had a ~$2000 charge come out of my bank account for cancelling the contract. They also misplaced the phone at the store and it took me 6 months to get my money back. I am normally very polite when I call a call centre but by the end of it I was so angry that when someone picked up the phone and said how can I "help" you, I was so enraged that I would just start uncontrollably shouting and swearing at the person on the other end (not proud of this). I was just dealing with person after person who would promise to follow it up, look into it, fix it and call me back and wouldn't. I was so enraged and will never use them again.

    2- Nespresso.

    Purchased a coffee machine and got the free $90 of pods but I buy my pods in bulk and had just bought enough to last me ~6 months. Someone from Nespresso called me and asked if I wanted to use it, I had plenty of coffee and asked if it expired because I would rather hold on to it, was told it didn't expire. In the meantime my fiance purchased more pods when we were low. When I finally went to redeem it I was told that it expired. They offered to send me 3 free sleeves of coffee for my inconveniance. I told them not to bother and haven't purchased another nespresso branded pod since.

    3- Puratap.
    Charge you $190 for someone who isn't even a qualified plumber to change your filter, which takes all of 5 minutes. You can't buy puratap filters and change it yourself so I replaced their system with one from my plumbing store and now it only costs me $70 to buy one and change it myself. It was only $50 more than their $190 service to change the entire system.

  • Skinnerr on 09/08/2018 - 21:42

    1. Very surprised no-one has said Vaya, they make telstra look like the salvation army. Absolute nightmare company to escape from.

    2. Apple. Forced an update on my 4th gen ipod touch 8ish years ago ($400 range) that bricked it. Took it to Apple and at the time they refused my warranty claim just 2 months over. Never bought again and glad to see they have gone further divisive with their antics.

    3. CBA. Endless fees. Pure greed, capitalism on steroids.

    Special mention to HP with their bloat/spyware filled overpriced craptops.

  • AustriaBargain on 10/08/2018 - 01:58
    +2

    The Catholic Church. All other churches. And the Russian space program.

  • SupeNintendoChalmers on 10/08/2018 - 10:47

    Probably already mentioned, but Facebook, Apple and Twitter for curtailing and banning certain right-wing perspectives.

    Yes people like Alex Jones are bat poo crazy, but to ban them only creates a Streisand Effect and then media pundits wonder why polarisation is occurring.

    • Roman Sandstorm on 10/08/2018 - 11:48
      -1

      So a stand should not be taken against racism, hate speech, damaging lies? Because…. By doing so it gives more publicity to the rubbish? In such a world, when would anyone ever take a stand?

      Polarisation is occurring, among other reasons, because so many more people do not have critical thinking skills, many having been brought up to believe that 'everyone's opinion is equal', or that there are two sides to every question. (You may have an opinion or a belief that gravity is a myth, but there's only one side to that argument when you step off a cliff.)

      • orangetrain on 10/08/2018 - 12:42

        Yes. When am I going to hear about panelists interviewing socialists and commies on News Corp?

        Seems quite balanced. Social media is far left. Paper media is far right. In the middle is you.

      • SupeNintendoChalmers on 10/08/2018 - 13:16
        +1

        By doing so it gives more publicity to the rubbish? In such a world, when would anyone ever take a stand?

        Agree it gives them publicity, but it doesn't give them respectability. By banning these nutters all you're doing is legitimising their platform, embolden their followers and cause people to question the narrative (real or perceived) around them.

        Better off letting them live in their fantasy world with all eyes on them, rather than them going underground. A great example of this in Australia is Hizb ut-Tahrir- the Australian government sensibly does not ban them

        "When you tear out a man's tongue, you are not proving him a liar, you're only telling the world that you fear what he might say"- George RR Martin

        • Roman Sandstorm on 13/08/2018 - 11:51

          Facebook, Twitter, etc have banned people for violating their terms and conditions relating to hate speech, etc.

          These people are not denied free speech; they can still promulgate their views via countless methods. Including standing on a milk crate and spruiking their dark little hearts out in Federation Square should they so desire.

          The specific issue here was large private platforms choosing to enforce their own rules. By doing so they send a legitimate message that they do not accept that kind of hate speech, etc. For corporations whose main purpose is to make a profit this is a welcome and ethic stand.

          I agree 100% with you regarding not silencing dissenting voices. Healthy democracy needs dissent, even ratbags like Alex Jones or Ismail al-Wahwah.

  • kabammi on 10/08/2018 - 11:09

    Jetstar, Victorian Government, KFC.

  • AlextheMeertkat on 10/08/2018 - 11:43
    1. Ebay AU
    2. Me Bank
    3. IGA
  • UFO on 10/08/2018 - 12:20

    1) Harvey Norman - for Gerry Harvey lobbying the Government for a GST on all imports. From now until all time, every time I see GST my imports, I wish the plague on Gerry. And as a result Amazon US is now unavailable to us! Just so Gerry can still be a billionaire. A PLAGUE ON YOU GERRY HARVEY!!!!!

    2) Citibank - They are a nightmare to hold any accounts with. In my opinion ridiculous charges and fees, and terrible customer service with foreign call centre staff you can't understand, and wait times are pathetic. Truly horrible. Charging fees on 'manual statements' all of sudden, even though months prior I'd been receiving electronically… I had never requested that change but they started charging for it all the same. Worst bank to deal with!!!

    3) Telstra - For almost the same reasons as Citibank… except far easier to bin and go to another provider (once you actually get to speak to a human on the phone, which could take an hour).

    I hope and pray these 3 companies go bankrupt or have some massive failure that forces them to close. Hate isn't a strong enough word for my feelings on them!

    • BertieBrown on 10/08/2018 - 12:38
      +1

      Oh come on UFO, poor ol’ Jerry, I mean he’s so hard done by, with what the new fandangled Interwebs and all the kids these days with their Pac-Man video games and hoola hoops buying their stuff from their DOS computers. It’s just not fair for poor ol’ Jerry /s

      • UFO on 10/08/2018 - 12:48
        +1

        Computers what now? When I was growing up, we had yoyo's, dirt, and sticks. That's it.

        All this computer nonsense… I mean really, isn't the internets and modems and stuff just for pedophiles and the gays anyway?

        Not in my day by George! We need more God in our lives. That's the answer. Church, and Tony Abbot running the joint.

        And Gerry Harvey. More Gerry Harvey preaching about good old fashioned retail.

        This internet business is the devil. The DEVIL I tell you!!

        • BertieBrown on 10/08/2018 - 15:16

          Harvey, Harvey, Harvey!

  • taitems on 10/08/2018 - 13:28
    +3
    1. Tiger - Only company I've ever black banned.
    2. Jetstar
    3. Any cab company. Too many dodgy drivers, and their company protecting them. Rear ended by a cab driver on his phone, complain disappeared into the 13Cabs blackhole never to be heard from again. Faulty EFTPOS machines that magically start working when you have no cash, or offer to go to an ATM. Stories from friends about rapey drivers.
    • DemocracyManifest on 11/08/2018 - 11:13

      Uber is just as bad for the occasional rapey driver.

  • knk on 10/08/2018 - 15:05

    Maquarie Bank.

    Denied a home loan because I'm self employed and they requested the previous years tax return. Tax return said tax debt of $x which is pretty normal, which was paid after lodgement.

    They recognized this as 'unpaid taxes' and flat out denied the application.

    • Jonski on 10/08/2018 - 18:00

      did you manage to get a loan? from whom?

      • knk on 14/08/2018 - 09:31

        To make matters worse that was a refinancing of 2 properties with an LVR of like….60%? So it wasn't exactly high risk.

        This was actually really recently - Mortgage broker reapplied and explained the situation to them so we're still waiting. I'd like to go elsewhere but unfortunately Maquarie's structure regarding multiple offset accounts and differing property ownership is exactly what we'd like.

  • [Deactivated] on 10/08/2018 - 15:26
    +1

    ANY COMPANY THAT IS AFFILIATED WITH FRANKKKKKK WALKKKKERRRRR

  • DiscoJango on 10/08/2018 - 20:07

    hate leads to anger…

    • 1Kenobi on 11/08/2018 - 10:48

      “Fear is the path to the dark side. Fear leads to anger. Anger leads to hate. Hate leads to suffering.”
      – Yoda

  • McMoots on 10/08/2018 - 20:31
    +2

    If we can list organisations / non-commercial businesses, then mine would be:

    1. Centrelink (and no, I'm not a dodgy bogan. Centrelink are involved in almost everything, so don't forget to check under your bed).

    2. Australian Government (particularly the health department and anyone who keeps Australia behind many other Western countries due to their own religious beliefs or political correctness (euthanasia and until recently gay marriage being good examples).

    3. City of Rockingham (large council in Perth with what I have been told are the second highest rates, even though a huge amount of the residents are considered low income earners).

  • DemocracyManifest on 10/08/2018 - 21:19
    +1

    Vaya: multiple TIO complaints
    TPG: same. On multiple occasions getting billed for a service not able to be physically connected
    Optus: what the frek re sim cards that were sold as faulty? Not to mention overselling capacity on all their services
    Honorable mention for real estate lease property managers and most banks

    • knk on 14/08/2018 - 09:33

      Property managers lol, they're the absolute worst most of the time.

      Found a good independent company in Melbourne if you want a recommendation though. Fairly sure they don't care about area.

  • shortgum on 10/08/2018 - 22:11
    +1

    1. Optus

    2. Telstra/Foxtel/Newscorp

    3. 95% of Real Estate agents

    4. CBA

    5. St George

  • T-man on 10/08/2018 - 22:48

    Telstra
    CBA
    Harvey Norman
    Qantas

  • belongsinforums on 11/08/2018 - 15:38
    +1

    All these people who hate Telstra have obviously never had to deal with the international call centres of the likes of vodaphone or lycamobile

  • newbiesh on 11/08/2018 - 18:13

    1 harvey
    2 norman
    3 harvey norman

  • 1parle on 11/08/2018 - 21:03
    +1

    Belong
    Winenergy
    Tigerair

  • Plug on 12/08/2018 - 03:17

    Harvey Norman
    McDonalds
    Manchester United

    • 2ndeffort on 16/08/2018 - 12:57
      -1

      Anthony Martial is that you?

  • nuttapillar on 12/08/2018 - 05:14
    +3
    1. EA
    2. EA
    3. EA
      They killed many good dev companies, they are rampant with microtransactions and dlcs ad shit. And a lot of their new games are just crap.
  • cityignites on 12/08/2018 - 10:10

    1 - Qantas (international) - had to cancel a flight. Still waiting on a refund over 6 months later, with over 5+ phone calls to their useless customer service department with wait times of almost an hour before getting through to anyone.

    It's taken so long that I've since cancelled the credit card the purchase was on, and of course they can only refund to the card that the purchase was made, so I now have to ring the bank to find out if the money has been deposited in to the closed account to be transferred to an active account before ringing Qantas, adding more time to the process…

    2&3 - no other real gripes with any companies lately.

    • knk on 14/08/2018 - 09:33

      Credit card chargeback my man

  • cloudy on 12/08/2018 - 16:40
    +1

    Just Jetstar, for having staff that lies to my face and generally poor service

  • chillwok on 12/08/2018 - 18:13
    +1
    1. All Mitusbishi Car Dearships/Service Centers
    2. Jetstar
    3. hate the 1 and 2 so much i can't remember the 3rd.
  • [Deactivated] on 12/08/2018 - 19:35

    Interesting that no one mentioned Samsung.

    Must really love that Bi*** button eh?

  • gentlecrack on 12/08/2018 - 22:17
    +1

    Optus
    Optus
    Samsung

  • Most Wanted on 13/08/2018 - 00:17

    Electrical group Training"EGT": Slave labor, Hires first years then sacks them before they can become second year
    Apple
    Telstra

  • g12345567 on 13/08/2018 - 09:29

    Shock Entertainment
    Had a 50% off sale. Ordered advertised items from web site. They ended up cancelling most of my order claiming not in stock. Then took several emails and phone calls over two months to finally get a refund. Luck it was a local call for me. Never again. Now only buy Shock titles from JB or elsewhere. Never direct. Not to mention some of there sub par blu-ray releases.

    Centerlink
    Always engaged. Takes forever just to get through. Wait times are atrocious when you finally get through. Last time it took around two hours on hold just to talk and get transferred to the right department to get any information. Not the overage 15mins reported in the news Worst on hold music (Same Vivaldi classical piece endlessly repeated).

    Energy Australia
    When renewing power and gas bundle deal. Wouldn't honour there internet advertised deal. Called several times and threatened to cancel and switch. Just given the run around.

    Telstra
    Can't believe I stuck with there over priced and expensive pre paid plan for so long. Compared to others. There services arn't great either.

  • scissorspaperrock on 13/08/2018 - 09:43

    Origin Energy - Tried to screw me, without buying me dinner first
    Foxtel - Do I need to say more
    Government of the Day. - This is a given.

  • daleyboy79 on 13/08/2018 - 10:21
    +1

    1) Qantas - unfortunately using them again on Wednesday for a direct flight to Beijing, but i swear if i get another old man flight attendant tell me to take it easy on the beers when im asking for my 3rd beer 4hrs into the flight … im gonna snap lol
    2) thats about it for companies … so i'll just add - Politicians
    3) and … Media

  • Serpeant on 13/08/2018 - 11:07

    Telstra!

    I've just reported to them and now remember why I hated them.

    Their support and website services are useless.

  • devz on 13/08/2018 - 11:52

    Suncorp

    When I first got a car, insured for $1300/yr, didnt receive renewal & crashed 2 days after insurance renewal. Got investigated (recorded & in person) and proved had new renewal funds avail at the time, got told to pay renewal of $1100 and cover would continue from the renewal date, rang a week later about my claim, got told 'no current insurance at time of claim' went and asked for my money back, received $800 - will never deal with them again.

    NBN

    For operating a national non-customer facing company & blatantly misusing tax payers money to band-aid the existing infrastructure whilst lining their pockets.

  • Raihoo on 13/08/2018 - 12:00

    JB HiFi, becuase they refused to price match an identical product by claiming that they include extra warranty, and that makes the product different and not eligible for their price match promise, which in theory excludes their entire range.

    I only went there because I was impatient and wanted it now. Ended up ordering from the original retailer on the way to the car from my phone and it arrived the next day.

  • treeman on 13/08/2018 - 15:07

    Ticketek
    Telstra
    Can't think of a third.

  • syousef on 13/08/2018 - 15:31

    Apple - Anti-consumer behaviour. Always trying to shift blame on the consumer.

    Facebook and Youtube - Policies mean you can get punished without any explanation, right of appeal or recourse whatsoever. In the case of Facebook you can be blocked from all communication - even private communication with friends and family. Yet they want you to rely on them.

  • pennypincher98 on 13/08/2018 - 16:18

    1. Ticketek/Ticketmaster for their exbortinant fees
      Also Viagogo for preying on people wanting to buy tickets to anything and stinging customers.

    2. GraysOnline - great prices, but they don't care about anything after point of sale. And their refurbs aren't all that great

    3. Apple for always being focused on profits and just passing the buck.

    Bonus - Sydney Trains/TrainLink/NSW Transport. This needs no explanation. I can count on one hand the amount of days where I haven't been delayed at least once in a day.

  • letmesingh on 13/08/2018 - 17:05

    Foxtel, Telstra & NBN

  • acersaurus on 13/08/2018 - 19:37

    Vaya, CBA, Alitalia (extremely bad flight experience in Italy).

    I've had plenty of bad experiences with Jetstar but continue to use them, so can't put them as a hated company.

  • mezje on 13/08/2018 - 19:45

    BorderExpress
    Vaya - Absolute scum company, glad they got kinda screwed when they pulled the deposit bs.
    Salvation Army

  • letmecry on 13/08/2018 - 20:07
    +1

    All charities that used my donation to try to get more money from me.
    The amount that they spent to create a campaign, make up a story, print and postage mad me wonder how much left to my donation purpose.
    Some fundraisers even contact me by my phone without permission because I bought the raffle.
    I'm just sick of it.

    • 2ndeffort on 16/08/2018 - 12:54

      THIS!!!! Give to a charity somewhere and I'm pretty sure you get put onto a list called "suckers!!' I gave to a few and for literally 3-4 years afterwards i would be getting calls for all sorts of causes, all looking for a buck! pretty sure the agency boiler room that makes all the calls keeps a list of previous givers that they would probably consider 'warm leads'.

  • bmerigan on 13/08/2018 - 21:35
    +2

    Ticketek!
    Ticketek!
    Ticketek!
    Soo many fees added that can't be avoided.
    Credit card - fee. Print your own - fee. Booking - fee.

    • mezje on 15/08/2018 - 12:50

      Agree, the ticket companies are horrible. Recently attended event where they used a loadable wristband for even purchases. This was the only way to purchase anything, water etc and had to be topped up in $5 increments, minimum $10 first load, $2.5 fee for the band and remaining amount couldn't be refunded unless balance was $5 or more. There was also a $2 refund fee which was later removed.

      The refund window was 14 days as well with the money taking a minimum of 10 business to be refunded after you applied.

      • bmerigan on 15/08/2018 - 21:01

        Hopy crap that's bad

        • mezje on 16/08/2018 - 13:16

          Yeah it's not often a company can piss off enough dance music festival goers to warrant ACCC action…

  • dearears on 13/08/2018 - 22:13
    1. Jetstar 2. Samsung 3.not sure yet
  • tomwood on 14/08/2018 - 02:42

    Once I was only able to get something fixed with Telstra not through their support, but by an ex-employee on Whirlpool who still had friends there who he told my issue to…

  • kasp on 14/08/2018 - 05:47

    Optus. Every day around peak hour my internet goes to a crawl and is completely unusable. From 100 megabit to 0.1 if that with packet loss. They admit they have congestion and there is nothing they will do about it. This has been going on for years and just gets worse and worse. Thing that sucks is that I can't change ISP's as ADSL is just as bad as Optus's crappy HFC network but instead I can only get 4 megabit tops using ADSL.

    On the bright side I did just get a letter about my place being eligible for NBN in a few months 1 year early. (I believe they did a trial nearby so this isn't normal) I am so glad I can tell optus to go and screw themselves finally.

    • apptrack on 14/08/2018 - 12:26

      NBN bought Optus' HFC for ~900M and then scrapped it as they realised its unusable…

  • apple2016 on 14/08/2018 - 13:44

    Australia Post
    Paypal/Ebay
    Uber/UberEats

  • 2ndeffort on 16/08/2018 - 12:43

    I cant stand corporations that masquerade as Social Justice Warriors. behind the scenes they might be raping and pillaging but on the web-page they will be all over some kind of social issue. Banks are one straight off the bat. In public they are all virtue and tolerance, as the Royal Commission has uncovered, behind the scenes they are quite literally robbing people. Top of the heap for this kind of stuff is Qantas, i cant stand the virtue signalling from their CEO! I fly on them by necessity and dont have any issues with the service on the plane but the marketing disguised as social conscience gets my back up.

  • 2ndeffort on 16/08/2018 - 13:00

    AGL for pretending they are passing on higher energy prices when really they are fixing gthe market and ratcheting up retail prices to drive profit. https://www.news.com.au/national/south-australia/energy-gian…

  • roddy84 on 18/08/2018 - 02:36
    +2

    Aus post - For screwing up the countries mail system.
    Harvey norman - obvious reasons
    Dick Smith- For thinking he is Robin hood then whinging no one appreciates his efforts. And for being the countries biggest hypocrite with his buy Australian crap when he made his money by getting in early with importing goods.

  • hawkeye on 18/08/2018 - 11:40

    1.
    geriatric
    ˌdʒɛrɪˈatrɪk/
    noun
    an old person, especially one receiving special care.

    2.
    Gerryateic Norman AKA Robbing Blind.

    3.
    Anyone who peddles $150 monster HDMI cables that $5 can do exactly the same.

  • NeBlackCat on 18/08/2018 - 14:01
    +2
    1. all Telcos
    2. all ISPs
    3. everyone else

    Feeling the full force of the race to the bottom in customer service costs these days.

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