Afterpay Raking $28M a Year from Late Fees

"Afterpay is raking in millions at the expense of debt-ridden and vulnerable Australians.

As many as one-quarter of Afterpay users are suffering financial stress, with one in three admitting to missing at least one payment.

The National Debt Helpline is receiving an increase in reports from vulnerable consumers using the app.

Afterpay’s annual report revealed that the company’s late-fee earnings rose by a massive 365 per cent, to $28.4 million, in one year alone.

About one-quarter of its income now comes directly from late fees, with the remainder from retail sales commissions."

https://thenewdaily.com.au/money/consumer/2018/08/24/afterpa…

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Comments

        • Parent better. Plenty of teenagers out there who managed to be brought up to be financially responsible and not commit fraud so it's obviously possible.

          The question is - is the problem with you or your kids?

      • Pretty much impossible to deal with really to avoid teenagers cooking up shit

    • and a new iphone X?

    • My understanding is that in the early days of Afterpay they had more lax identification and she verification requirements. These days you need to provide some kind of age verification I'm told.

    • You might be able to get out of the debt based on the fact that minors cant sign legally binding contracts. There system should have pickup automatically the dob was out of range. If your kids changed their dob for the check to go through they may have committed fraud.

    • +2

      Even early on the sign up asked multiple times if you were over the age of 18. If they have accounts, then they would have had to commit fraud to have gotten an account. It really sucks that now they have a debt collector after them. And it will mean they have screwed up their future as now it is a big black mark on their credit for rental applications and credit cards and home loans.
      However, what do you expect from AP? They are out money, they deserve to recoup what they can. Hopefully, your kids will learn some fiscal responsibility from this.

      • Yup. If only they learnt that from their parents instead from debt collectors.

  • +1

    It's how their business model is structured to work. Why are people surprised?

  • +1

    I invested 5 figures on afterpay shares at $21 and it been going free fall since then :( #cries

    • HODL

    • Let us know next time you buy something, I'm sure I can work out how to short sell in Commsec ;-)

    • Buy the dips + average down + HODL = :)

    • When are you going to tell Marge about this?

  • +5

    good on them good business idea - ive learnt one thing greater then >50% of people are idiots especially when it comes to money it doesnt matter if you are educated/rich/poor what ever people just dont get money they dont like talking about it and when you try to help them where they are going wrong they take offence.

    28million is nothing when you compare it to the fees and increased mortgage/credit interest the big banks are ripping from people ever year!

    • ^^above is the exact reason why I invested in Afterpay.

  • +1

    As this is OzB, and Afterpay take merchant fees (quoted above as 30c + 4 to 6%), it seems logical that those retailers that offer Afterpay have built that into their prices.
    If we don't avail of the Afterpay offer, and if we don't bargain for a discount, we (consumers) are paying 4 to 6% too much (and it goes to the retailers' bottom line). I do realise that retailers may incur credit / debit card merchant fees, but those are lower than these rates.

    Am I missing something?

    • +2

      They're willing to give up those margins for Afterpay because (presumably, if they're smart) Afterpay brings in more volume of buyers which make up for the difference. If you were a normal buyer to begin with, and not an extra customer which the availability of Afterpay has created, the store will likely still need the margin to remain viable.

      In the end, all sales and money is fungible so your logic is valid too, but there's a reason why the shops weren't originally selling things 6-8% cheaper to undercut their competition - it's not like these retailers were any kind of oligopoly or monopoly that makes them immune to the market forces to begin with.

      • Afterpay, Paypal etc are all in the same boat in terms of fees. If you want customers, you need to offer these facilities.

    • Financial product comparison website Mozo conducted a survey of 1,000 customers across the nation who use Afterpay and found the results "surprising".

      About 650 of those customers believed small digestible payments were influencing them to make purchases they would not normally make.

      Source

      So retailers are happy to make a smaller margin on AP sales, simply because they're over and above what they would normally make in the absence of AP…

  • I use hsbc the terms are better and its a $59 yearly fee, never use the CC but just purley for interest free like new Matress and fridge etc over a couple years is easy pm I think after pay is 1 yr terms and limited at $1k max ?

    • Afterpay is 8 weeks payment plan

    • If it's your first purchase AP probably won't let you do a purchase over $100.

      Its split over four fortnightly payments.

  • No kidding. This is their whole business model. Same as the banks with credit cards.

    • You cant get a CC if your 18 and no job.

      You can get AP to give you credit.

      I got knocked back for a amex application with hundreds of thousands ($x00,000) of liquid assets with no debt. Because i have no secure income.

  • +3

    Good on them and a great business model that clearly works. If you can make money on the stupidity of others who buy shit they cant afford, all power to you.

    Perhaps I'll get negged for this but it's the reality of the modern world.

    • +1

      A business that derives a major portion of its earnings from preying on people's "stupidity", resulting in poor consumer outcomes, is neither an ethical nor a sustainable business, in the long run.

      • +1

        They offer a valid service.

        If adults are not smart enough to read what they are signing up for, bad luck IMO.

      • You're blaming then for adults being unable to read? Interesting perspective.

  • +5

    Afterpay is raking in millions at the expense of debt-ridden and vulnerable Australians.

    These are adults, they should stop taking out 'debt' if they can't afford to pay it back.

    • when you were 18, 19, early 20s were you a little stupid sometimes? or financially a little less responsible?

      a larger than average portion of their users are young, infact their average is 31. Given they claim to only lend to 18+ It would mean a huge skew to the late teens and early 20s to get such an average.

      And boy do we all know these adults are more likely to…
      crash a car
      get in bar fights
      get smashed (parties)
      oh my, am i laying out my early misdemours hehe

      • +2

        when you were 18, 19, early 20s were you a little stupid sometimes? or financially a little less responsible?

        I had a credit card (emergency funds), studied and had a job, but no, wasn't financially stupid as I didn't have the money.

        infact their average is 31.

        So adults then who should know better than taking out more debt they can't afford to repay. Its not free money.

        Its not hard to understand that income needs to be more than outgoings to be financial stable.

  • +3

    Hmm … Maybe I should get an afterpay loan to buy some afterpay shares

  • +2

    Better get tracy on the phone, we got some aussie battlers here in need of saving!

    • It's Millenials, not Aussie battlers, that are Afterpay's target market.

      From afr.com: "Afterpay is based on an insight into the psychology of the spending brain: Millennial customers appear to be more willing to buy if they can pay $50 four times rather than paying $200 once.

      Afterpay says more than 15 per cent of all Australian Millennials, the cohort now aged between 18 and 36, are its customers. They appear loyal; more than 90 per cent are returning to use the service each month."

      • it always surprises me when people find out that corporations make large profits

        omg: their not just nice people who want to help me out for free?!

  • +1

    What's the difference between this and credit card late fees. Same IMHO.

    I use after pay all the time and I have never defaulted once.

    • Would it change your mind if every retailer you went to said "hey, can you use credit cards instead? I pay CC about 50 cents in $100 you spend. I pay afterpay $4 for every $100 you spend."

      They both do the same thing. Pay the retailer, you get the goods and pay later.

      AP charges 4%.

      CC charges between .5-1%

      EFTPOS charges 0.05%

      Cash is free to pass around.

      I call this the friction of the economy, the more friction the worse off for society.

      • Cash might have no "transaction fee" but "free" is somewhat misleading in that there are some other costs to a vendor for handling cash: security, counting, getting change, banking, lost business from customers without cash on hand, etc. I'm not trying to play devil's advocate exactly, but EFT fees aren't all burden for no reward. Therefore, I think it's reasonable to expect that we wouldn't be slugged huge fees because we really aren't putting much "friction" into the system. But at 4%, Afterpay is a bit steep. I'd be very curious as to the average revenue increase and how it compares to what AP markets their vendors, as well as what percentage of purchases are AP and how many were absorbed from full paying.

      • I was under the impression that there is no cost to use Afterpay, if you pay it back on time?

        • +1

          That's correct

        • Someone always pays, and in the end it’s always the consumer.

        • @cloudy: in this case, only the stupid ones. It's no different than OzBargain. We get deals because others (over)pay at full price.

  • +1

    Iv'e used afterpay twice

    Once when my kindle passed away and the second time to get a single bed for the spare room

    I had the money in the bank to buy them outright but why pay $200 out straight away when you can pay out $50 a fortnight

    • Hey Mosher, read my comment above.

      love to hear ur thoughts

  • Please don't judge, these people need the money to pay off their $80 p/m iPhone plans.

    • Isn't it cheaper to buy the phone outright and join a cheap plan?

      • A person who is doing it tough financially would have difficulty buying a $1K phone outright, but he may be able to scrape up $80 every month for the phone plan.

        • +1

          interesting…….now I know how the poor can make it look like they are rich!

          Now I can look at people differently now!

    • -1

      Obviously people did not get sarcasm.

  • +1

    Will we see AfterPay on Royal Commission?

  • +1

    So is Afterpay basically an interest free loan for a period of time, before becoming a loan with terrible conditions after that point?

    I can see how some people could make this work for themselves, just as much as there are people who would mismanage their finances as a result of temptation.

    • +1

      It's not as bad as the "50 months interest free" terms offered through HN…or Flexirent and similar…

      It's only spanning 2 months, and considering some purchases can be pretty big, the fees may or may not be similar to cc interest…really depends.

    • It's not a loan as they are not extending you a line of credit.

      • +1

        Yet they can call in debt collectors to hound you for money if you dont pay.

        So why is it not called a loan? what would you wish to call this "pay me back later" if not a loan?

        if it quacks like a duck, you can call it a dog, but its sttill a duck.

        • It's a loan. It's not credit.

    • +1

      Flexirent is just an outright scam. Is it even still around?

      Pay 200% over the RRP over a few years and either give the product back or pay MORE to keep it. lol.

  • +6

    What people fail to understand is perspective. Sure, you may be financially stable, and choose to use this service, and not pay them or even pay a small fee for that large purchase you were going to buy anyway but you want to take an interest free loan.

    The fact is though, this kind of product preys on the irresponsible in society. The people who can't resist temptation, and that disgustingly high annual turnover just proves that this is an unethical company.

    • +9

      Yep, I agree and honestly I’m staggered at some of the comments posted earlier in this thread; the seeming lack of empathy for people in disadvantage is just really kind of sad and disheartening.

      That this company is making $28M per annum (a quarter of total revenue) is pretty evident in my mind that they’ve engaged financially uneducated or financially unstable people and are then exploiting them.

      • +7

        I’m staggered at some of the comments posted earlier in this thread; the seeming lack of empathy for people in disadvantage is just really kind of sad and disheartening.

        Well said. The level of sanctimony, smugness, and lack of empathy here is very disappointing. I really expected more.

      • Their only disadvantage is that they're financially irresponsible and greedy. So excuse me for not having any sympathy for them.

    • +2

      Is the solution then not to provide that service (which would happily serve 80% of the responsible population) because of the "irresponsible" might get caught in the net?

      Is the solution to stop about 300 people that die on the roads by banning cars or make all cars do no more than 30km/hr like in Collingwood Melbourne?

      Is the solution to make people not entrapped in the scams online (as we get to hear them quite a lot recently in this forum) is by banning internet altogether?

      Any initiative will have its own demon. Our mission (and Ozbargain has done a very good job at it) is to educate and arm yourself against those demon and benefit from the purpose of which that scheme is designed for (eg: Afterpay allows people who would otherwise not be able to access certain purchases, possible)

      Any solution that purports to ban or amputate to the point of impotence is lazy and quite frankly, an anti-thesis to what freedom in democracy is all about.

      • +1

        That is precisely what speed limits are for, to make user of the road drive at a safe speed. It may be 100km/hr rather than 30km/hr, but there is a limit to all roads in Australia for that reason.

        Most people who are upset with these businesses are not demanding that they be shut down. But more so to operate with regulation. Processes such as credit check is essential and should be made mandatory.

        It is quite convenient for them to skip these steps such as credit check as it will directly affect profitability.

    • You concede that this only affects the irresponsible. I'd add that it only also affects the greedy (no necessities on Afterpay).

      I fail to see why the irresponsibly greedy deserve any sympathy.

  • +1

    I've been using afterpay for over a year now. I dont know my PayPal password, and at times its effort to get my wallet to pay for things online so out of pure laziness I press a few buttons on afterpay and it's done. I've never paid a late fee and I do have savings and can easily afford to buy things outright. It's just so much nicer not seeing my savings go down in one hit. I'm a bit of a tightass so that smaller payment every 2 weeks makes me feel less guilty. If I couldn't afford it though I wouldn't do it.

    • +2

      Here is what i dont get, everyone says paying by installments means it doesnt you dont pay all at once.

      But if you bought, for example $100 worth of stuff each week, and used afterpay. By the 4th installment you are paying effectively $100, every installment. It simply delays the payment by a few weeks, but after that, you paying the full amount.

      Now say you are not using it every single week.

      You;re now paying for something you received 4 weeks (whatever the weeks are) back. Getting nothing new that week, but seeing money out the door.

      It seems like so false pschology to me, and pushes people to drawing on more credit else where to get the feeling of actually paying for something and getting something in return. Because the sugar hit occurs at the start, and never returns (those payments keep coming)

      • +3

        It's psychology indeed. But if as OP stated that he have enough saving, I don't see much of a problem. Also if you use it wisely, you can actually have (slight) financial benefit by delaying the payment so the money can continue to generate interest or offset mortgage interest.

        • True, say your average install to AP is $20 ($80 goods), and you do this continuesly. You need to pay 26 fornights, to have $80 earning interest. At 3%, you’re financial gain is about $2.40. If you remember never forget once out of the 26 times. You get about 10 cents for your trouble remember each and every time.

          Forgot once, just once, and bang, its $10. Save ten cents, risk $10 each time.

          Mmmm…you say “using it wisely”, I know a lot of wise people, they forget birthdays, where glasses are, etc, I can imagine a wise man getting slugged $10, trying to save 10cents.

          To put further in perspective, you need to save approximately 4 years of non forgetful payment, to make up one forgetful moment.

          Is it still wise…shrugs

        • @cloudy: Just add your CC details and payment is deducted fortnightly automatically? Forgetting is not possible unless your adding a debit card with no cash in it lol

        • @PoRKroLL:

          But isn’t the idea of this you don’t need to use your credit card and go into debt? That’s what the management presentations say every single time.

          If you’re gonna put it in ur CC anyway why not use it to start with?

        • +1

          @cloudy:

          Spread out the payments on my CC over 2 billing cycles to extend the time my cash is in my offset account.

      • Exactly, I only ever have one (maybe two if something breaks and I need it fixed) Afterpays going on at once. I would never have four going, unless I had them set up on alternating fortnights.

  • +1

    If the terms and interest rates are clearly and accurately displayed, and the transaction is undertaken voluntarily, then who am I to say that someone else shouldn’t borrow money to get something they want?

    The banking Royal Commission revealed lying, bait and switch, pressure selling, alteration of documents, falsification of income etc, so I’d reserve my outrage for the banks before this mob.

    • I’d reserve my outrage for the banks before this mob.

      Outrage is not finite. Why limit yourself?

      • Indeed. Today's outrage culture means you can be outraged at everything all the time!

        I wonder if we'll ever get to a personal accountability culture.

  • +3

    I'm just going to add my two cents but Afterpay gives you enough time to save for a payment. If you afterpay something for $100 you have two weeks! to come up with $25… thats $1.78 per day you need to earn.

    I'm a big fan of Afterpay and I have bought some items I wouldn't have if not for the service. I even sometimes pay the first two installments on the day leaving me with the remaining half to be saved (I already have the money) for an additional 6 weeks until the next payment is due.

    The issue is it comes down to the individuals using the service doing the wrong thing. These guys don't even charge interest a such as after a 48 month interest free loan that sky rockets (I never hear OzBargain ripping on them) and then its an additional $7…

    We are literally counting peanuts at this point considering most people earn $20 or more per hour.

    So if we have to ban a service like AfterPay then go after alcohol to because there a plenty of statistics that would back up an argument if we are going to let a small majority of people ruin it for the rest of us.

    I know it's not going to be the most popular opinion but people need to buck up… if you are using afterpay you more than likely have the internet so read into how not to be so debt ridden in the first place…

  • +3

    "Afterpay is raking in millions at the expense of debt-ridden and vulnerable Australians."

    Wow, that sounds like an unbiased bit of "journalism" right there. O wait…. "The news site was set up by six industry superannuation funds as a "commercial investment"." (https://www.smh.com.au/business/companies/free-news-website-…)

    So it's not journalism or news then. Phew.

  • There is a sucker born every day! Afterpay is doing a great job in helping "natural selection"!!!

  • Honestly Good for AfterPay. Suckers are gonna eat shit regardless. If you really can’t afford to buy and become financially responsible, don’t buy in the first place. Afterpay is providing a good service. They are not charity, they have to make profit from somewhere.

  • +1

    Afterpay is a seemingly obvious bubble so I wouldn't plan on it being around for too long
    Market cap of 4 billion with approximately 30% bad debts on revenue of only 110m
    Long story short I don't think the late or merchant fees will cover the high rate of default
    It will continue to bleed cash and most likely dissapear in a couple of years time.

    (all imo)

    • +2

      Evidence please to substantiate your claim

      • How about you read the financial report?

        Its all in there

        • +3

          I have and 30% bad debts isn't there. How about you back up your nonsense

        • More like 5% of customers experience a late fee and a small % of that likely default. Don't see how you got to your claim.

    • +1

      I think their biggest risk is 'buy now pay later' arrangements such as themselves becoming regulated by ASIC, currently no credit license is required as technically they aren't providing credit (which that is simply making a mockery of the system). If that happens watch the share price go south. ASIC has already indicated they are keeping a close eye on the sector.

      People should also realise despite not being a credit provider using the service can impact thier credit score as outlined in the AfterPay T&C's.

  • +1

    Come on, what they are doing is no different to cash converters. Except they are offering it without equity/goods being sold.

    All you need is the willingness to take on debt!

    Look at how many intellectual signing up! Bobs your uncle

    • +1

      Unlike Cash Converters, Afterpay is not currently a regulated credit product under the National Credit Code. It does not have any obligation to comply with the National Consumer Credit Protection Act 2009.

  • When I buy something the first thing I consider is “can I afford this?”.

    When I first moved to Down under it puzzled me alot to understand why so many service providers offer huge pay on time discounts on services (electricity, gas, internet etc)… it’s starting to make clear seeing how many people are behind on their dues and these companies raking in all they can.

    • When I buy something the first thing I consider is “can I afford this?”

      From some of the comments here, you'd think that that's a novel concept. Or they think that some people are really intellectually retarded to the point they literally cannot think of this.

      • "Or they think that some people are really intellectually retarded to the point they literally cannot think of this."

        Not really what I meant… From my experience some people just like to live with the mindset "get it today, worry about settling it tomorrow", where as my self prefers quite the opposite. i.e. if i cant settle it today, big chance i wont go for it.

  • +3

    Afterpay is a great service, way better than loan sharks and Nimble etc. But the blame really should be at the government enabling practically stagnant wages over the last 20 years or so and using migration to plug the gap in revenue.

  • Awesome. Wish I thought of it.

  • I wonder how many such persons are OzBargainers…

  • As soon as any decent cap is imposed on the loansharks their business model breaks:

    https://www.bbc.com/news/business-45359395
    https://www.theguardian.com/commentisfree/2018/sep/01/wonga-…

    Some people are plain stupid and need societal protection, so to-hell with the free rackete… er I mean marketeers controls should also be introduced here.

  • Theres a UK documentary\series called “Skint” which shows the mindset of some people in regards to kicking the can down the road finance. Half of their valubles are constantly to and fro to cashconverters on loan.

    It’s pretty sad to see and the people who do it would obviously be better off without it but it’s almost addiction like.

    Should companies profit from it? To an extent I guess, but month after month repetative behaviour I don’t know.

    • 65% to 70% of the USA economy is consumer spending. It's about 60% in Australia.

      Kevin Rudd's handout during the GFC showed how powerful it can be

  • must be doing something right… :)

  • Never use Afterpay. Rather just use my credit card and gains points while at it. Always pay balance is full just before due date.

    • Add your CC to Afterpay and spread the total cost out between due dates. I do this so I can keep the cash in offset longer.

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