Auspost: Sorry We Missed You Card When We Were at Home

Auspost delivery driver dropped the card without even knocking on the door. he just slipped it in the mailbox and left. I have him on camera.
I contacted auspost on twitter complaining but how can we stop this from happening?
I paid for home delivery and not parcel pickup.

edit 02/01/2018:
thank you all for your comment. I wanted to get the message out there so maybe auspost will care about having a good feedback channel and improve the service.
I ended up pick the item from the post office. this item was bulky and hence I wanted it delivered. I always have other carriers deliver to my door, austpost is the exception.
Here is the link for the video: https://www.youtube.com/watch?v=m73I1IeBuy8&feature=youtu.be

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Comments

  • +99 votes

    It's what they do. Happens to me everytime a signature is required.

    • -38 votes

      My rules in life:

      Don’t pissed off your postman and the people who handle your food

      • +3 votes

        maybe in the '70 mate, nowadays everything in internet and camera is everywhere. Me mate lost a job he got caught handling the food "carelessly"

      • +2 votes

        You mean the rules that are continuously posted on Reddit?

      •  

        But what if you see him on camera nicking some chips?

    •  

      "It's what they do. Happens to me everytime a signature is required." Not really!

      Last week Kogan send over a SIM card urgently with express mail. Kogan service team called me and remind me that, I should get home and wait as Kogan request this deliver to be signed.

      I did run home checked mailbox, no card or anything - good I did not miss anything. Then I kept my front door opened a little so post office deliver guy knows I am home.

      1.5 hours later, guess what? The SIM card was in my mailbox… signature??? Who cares !?

      • +1 vote

        Exactly! It's a $2 Sim. Who cares?

        • +1 vote

          For $2 nobody cares, of course! However, this a $2 replacement SIM card for me to port my stolen mobile number —> $9000 loss at bank , back to Kogan that I have been waiting for 4 days.

          On top of everything, the mail man would/should understand that if it is signature needed, it is important and it is supposed to be singed. It could be much more expensive stuff inside.

          • +2 votes

            @w0421981516: Exact same thing happened to me regarding kogan and signature for delivery. I waited all day for the knock and at the end of the day discovered it in my mailbox. Pretty sure Kogan just say signature is required so everyone will be waiting at their letterbox so that Kogan don't have to deal with stolen SIM cards as much.

  • +30 votes

    This happened to me and went on for months.

    I caught him in the 'act' one day and gave him so much shit. Bingo, mail on time.

  • +9 votes

    This happens all too often. Call them on 137678 and ask them to compensate you for the delivery charge. Or fill this form:
    https://helpandsupport.auspost.com.au/s/delivery-issue

  • +8 votes

    I put a complaint.
    this is what they came up with:
    "we have taken steps to address these incidents for the driver."

  • +7 votes

    from auspost:

    Hi Fawzi,

    Thanks for messaging us those details.

    I agree that this is not acceptable and I definitely don't want this happening again with any future deliveries. Can you please let me know your full name, contact number and email so I can pass on a complaint to the driver's manager?

    -Hannah

    Thanks Fawzi,

    I've sent these details to the manager of the delivery centre under reference #21349536. This should see it fixed pretty immediately, however if you start seeing the problem again, let us know with that reference and we'll open an investigation.

    Mikey

  • +28 votes

    They fill in the cards at 6am and never send the item out for delivery. I was once at the mailbox waiting for a registered item and caught the postie in the act. He just used the excuse that he would have to dismount his vehicle to get a signature…even though I was standing there waiting. He said he didn't know I would be there. Ridiculous. I went to the Post Office and the item wasn't there either. They buffer the items at some local address and just drop cards and pretend you weren't there. They make up that there is a security issue in leaving their vehicle to knock hours off their job. This was in an expensive, leafy suburb.

    • -1 vote

      Sounds like a post office franchisee?

      • +7 votes

        it sounds like standard practice to me and it drives me irrationally mad.

      • +1 vote

        Postmen have nothing to do with the franchises of aus post. They r hired by aus post directly ,not by the local individual franchisee post office

    • +4 votes

      We have 2 posties. One on a bike who always leaves a card. Apparently his excuse is that he'd have to leave his bike unattended to make deliveries and the P.O. backed him up. The other guy with a truck always delivers.
      I wonder if we could request that they take his bike away since it impedes his work.

      •  

        I assume the guy on the bike gets the small ones because he can fit them in with the regular mail. They don't give him big packages because he couldn't take them with him. If they could apply a similar logic and think if he can't get off his bike to deliver the package as required it's not suitable to give him the package to deliver. If they don't realise until they get to the property that's Auspost's problem, if they don't attempt to deliver they shouldn't leave the card and should attempt delivery for the first time with the truck.

      • -1 vote

        Put in formal complaints. Don't let it go.

  • +11 votes

    and then I asked for a refund:

    i want the delivery charges refunded

    Australia Post

    Hi Fawzi, as per our delivery policy, sender is eligible for any refund/compensation. I am really sorry that I am unable process a refund for you for this delivery issue. I know it's not a solution but an alternative could be our parcel lockers, they are free to use and accessible 24/7. You sign up online and get a unique code to address all your items to. When they're ready for collection you can collect it at any time within 48 hours. Read more about this here: http://auspo.st/XNXWXB Regards- Ibne
    2h 2 hours ago

    Fawzi

    so are you going to issue a refund or not?
    refund it to the sender. i am happy with that
    Australia Post

    Any refunds would need the sender to contact us to make those claims.

    -Jim
    1h 1 hour ago
    Fawzi

    ok. i would want you to see the big picture here and not get lost with the details. auspost should not get paid for this particular delivery nor the driver. i want you to find a way to refund me the cost of the delivery.
    Australia Post

    Sorry, Fawzi, we cannot refund you the cost of postage for this incident, that said, we have taken steps to address these incidents for the driver. Beyond that, any claims for postage reimbursement can only be made by the sender.

    • +42 votes

      Spread this on Twitter, Facebook, other social media. They're absolutely incompetent and should be shown as such. The absolute gall of them asking you to sign up for another service because they can't deliver on their existing services. My reply would be: "You can't even deliver parcels, why the F would I trust you to be able to run a parcel locker service? Deliver my parcel."

    • +6 votes

      Only the seller can get a refund as the recipient has no contract with AusPost.

      • +16 votes

        That's exactly what Fawzi is saying, he just wants AusPost to own up to the mistake and give the money back to the sender. The sender shouldn't even have to ask for the money back as AusPost clearly acknowledge they didn't provide the service that was paid for.

        • +1 vote

          Agree.
          The sender is unlikely to even know there's a problem,
          By not automatically offering them a refund (or it seems attempting a delivery - even after the complaint) AP are engaging in a deception.
          This is like a fee-for-no service.

          It's not just AP, though - they all do it.

    • +2 votes

      It could be worthwhile escalating this complaint to The Commonwealth Ombudsman

      And having a read of their report into Australia Post complaints.

      • +5 votes

        example from page 13 of the report;

        Part 5: CARDING—USE OF NOTIFICATION CARDS
        Case study 1: No attempt to deliver
        A customer who was housebound due to surgery purchased an item online. Australia Post
        advised him by email that his parcel had left the Post Office and would be delivered that day.
        The complainant was at home all day, but no one knocked and late that afternoon he
        received another email that a delivery had been attempted at 3.56pm. When he checked he
        found a card had been left. The complainant complained to Australia Post, and when the
        matter was not resolved, to our Office. While his parcel was eventually delivered, he
        remained dissatisfied with the service provided.
        Complaint to the Ombudsman, 2016

    •  

      Should ask for compensation to catch an Uber/Taxi to post office

  • +2 votes

    Happens CONSTANTLY (either that or they just leave it on the front doorstep when it says Signature Required). I've found the best option with ebay in particular is to get it delivered to my local Woolies, then i pick it up when i do the grocery shopping. So much simpler than the post office

    •  

      This is much better than queuing up at Post Office early morning. Many post offices are closed on weekend. I always prefer Click and Collect.

  • +1 vote

    This happens every single time for me as well.

  • +12 votes

    On the other hand my local auspost delivery guy is great. He even texts me asking if I'll be home which saves both of us time and hassle.

    •  

      same, its luck of the draw
      my parents ones calls me and asks if someone is at home
      my one at my house knows not to ring the bell (sleeping baby) and usually leaves it at the door unless it needs signing

      I've had one from hunter post and they just leave cards no matter wat

    • +1 vote

      We have a good guy, no texts or anything, but he always knocks and waits for about 30 seconds.

    •  

      On the other hand my local auspost delivery guy is great. He even texts me asking if I'll be home which saves both of us time and hassle.

      You must live in a small town and/or be close personal friends with your postie.

      I've got no complaints about my postie (they're actually much better than Startrack, DHL, et al), but there's no way they'd have time to text everyone on their route.

      • +1 vote

        Nah I live in the boring melbourne burbs. I guess he can take the time out to text as ultimately it saves him time going to houses and knocking when people have told him they're not home.

    •  

      My postie is also awesome. Walks up the stairs to my apartment. Leaves things in I telligebt places. Knocks loudly, actually waits for an answer.

      Unlike couriers please - they wait in the truck outside your house, and drive off without knocking or leaving a note.

    •  

      Yeah I have to admit my local delivery people (alternates between the two) are usually really good. I've never actually had an issue with them. Always ensures someone is home, and only leaves a note if we aren't.

    •  

      Yeah, it's luck of the draw. Our post guys are good. Both the bike and the van ones. Always carry item up the stairs and knock.
      The paid is shit too.

  • +1 vote

    Known issue with AusPost. It's a disgrace. In so many areas they simply don't even attempt to deliver anything other than the basic mail. And then it's a dog's breakfast up at the post office to collect on Saturday mornings.

    • -1 vote

      The Post, they are so dishonourable! What they are doing is a total Disgrace. Enemy of the people! SAD!

  • +4 votes

    Use a Parcel Locker. Don't have to deal with F wits!

    • +8 votes

      Yeah, coz they don't actually have to do their job if you do that …

      • +2 votes

        Saves us having to F around and go into a post office during business hours and then having to wait in line. They can't F up a parcel locker delivery or pretend to have attempted delivery.

        • +3 votes

          Yes they can stuff up a parcel locker as well. My last two deliveries had to be collected in store as the lockers were all full 😂

          I even chased one guy around my suburb once after he failed to deliver, that was a funny moment when I bailed him up.

        •  

          My local postie f's up parcel locker deliveries. He doesn't use them and just dumps them at the post office. I didn't even get a notification on one of those deliveries and it had been sitting at the post office for nearly a month. They were going to return it to the sender.

        • +1 vote

          Trust me they can f up parcel locker delivery too. Once I got an item delivered to parcel locker. When I went there to collect after work the terminal was down. Went the next day and it was still down. Went to post office during work hours the next day and they told me the system is down and they themselves can't access the lockers. It took them 4 days to fix it and I got my parcel on the fifth day. It happened in Perth CBD parcel lockers not in an outer suburb.

      •  

        They will eventually lose their jobs if enough of us use the parcel locker

    • +1 vote

      You know if the parcel lockers are full, they just put it at the post office, so you'll have to go there to pick it up? There's no guarantees your item will always be put in a locker.

    • +1 vote

      Then they win. It's what they want. Do as little actually delivering as possible.

  •  

    Is this the first time you've had something "delivered" by AusPost? Their company MO is "F#*k knocking on the door, throw a missed delivery in the letterbox so we don't have to go down the driveway".

  • +1 vote

    Have to get use to it, it's been this way for a long time and it isn't going to change, there's always going to be that driver that's to lazy to knock on your door.

    Have it delivered to a PO BOX or PC.

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