Sales Staff Sent Me an SMS from Their Private Phone. Is It Illegal or Simply Immoral/Annoying?

Lbillybilly81 on 28/11/2018 - 11:42
Last edited 28/11/2018 - 12:07 by 1 other user

Hi

I purchased my wedding band from Michael Hill last year and obviously had to give my details (Name, Address, Mobile number etc). Now, I've had an SMS from the person who served me saying that they will look after me, give me extra discount if I come in and see them to purchase anything else.

Now to me (I'm happy to be proven wrong), that seems like a strange thing to do. It's not through an official outlet (it's from their personal number and not a company number or email and they're a retail assistant, not an external rep), so I was wondering if that's illegal?

I'd be interested if anybody had any links in regards to who can contact you and how it must be done?

Thanks in advance for your time.

Edit: FYI -

Unsubscribe option – all marketing or promotional messages (whether via email/SMS) must contain a functional ‘unsubscribe’ feature, that allows the recipient to opt out from receiving messages in the future.

James.

Mobile

Related Stores

Michael Hill
Michael Hill

Comments

  • original15 on 28/11/2018 - 14:04
    +2

    Can’t wait for the post when countless energy companies start calling you

  • SnakeCasablanca on 28/11/2018 - 14:22
    +10

    I think you wrote this on Ozbargain accidentally instead of in your diary. Easy mistake.

    • HighAndDry on 28/11/2018 - 14:52
      +1

      Ha! Underrated burn.

  • John Kimble on 28/11/2018 - 14:31
    +6

    When I walk in the CBD, there are people trying to pass flyers or something to my personal hand, with their personal hand. Is this annoying/illegal? Who can I contact about this?

    • Typical16-bitEnjoyer on 29/11/2018 - 10:11
      +2

      This is outrageous, egregious, preposterous, lascivious, salacious, and most of all, outrageous!

    • [Deactivated] on 30/11/2018 - 03:49

      RSPCA

  • Kiz on 28/11/2018 - 14:44

    I had a strange situation where I viewed a house. I then got a group text which had details on the house…. but also had all the recipients mobile phones listed too. Meant I knew all the other peoples details who were interested in the house along with them knowing I was interested too. I advised the sender that I wasn't happy about it, and they apologized. I don't think it was done intentionally, but I'm sure everyone was also a little annoyed that their contact info was shared!

    • John Kimble on 28/11/2018 - 14:45
      +1

      Yes, I've had that via email. Oops!

      • Donaldhump on 28/11/2018 - 17:43
        +6

        That’s when you reply to all identifying the termites you found

    • Typical16-bitEnjoyer on 29/11/2018 - 10:12

      Either they are useless with technology and didn't realise all the contact details would be shared, or
      they did it intentionally so everyone would know there were multiple parties interested.

      Either is bad.

  • idonotknowwhy on 28/11/2018 - 14:59
    +3

    Just reply with "Thanks, will do".
    They're probably getting paid on commission. Why not help each other save/earn some cash?

  • khomeini on 28/11/2018 - 15:15
    +2

    Are you trying to gain a further discount by use of the "unsolicited correspondence" theme? If so… let us know how that works out.

    If not, I feel sorry for you to go through this huge dilemma of a single txt which has imposed itself on your life and wellbeing - without which you would be better able to concentrate on your family or work duties and will now require weeks/months? off to recuperate.

  • jno on 28/11/2018 - 15:21
    +1

    You just got a hook up for no effort yet you complain? Unless they are hassling you everday, i dont see a problem.

    Gee you sure you here to save money? Or complain

  • zooter on 28/11/2018 - 16:01
    +2

    MS Paint or it never happened!

  • JayEmmGee on 28/11/2018 - 16:41
    +2

    Options:

    If you don't care: Ignore the message or block number
    If you aren't interested: Reply back saying 'Not interested'
    If you are really unhappy: Contact the store to make a complaint

    Technically the employee most likely did something against the store privacy policy, but they were offering you a good deal if you came back to them in the future. I don't really see anything to get too worked up over

  • echineon on 28/11/2018 - 16:50

    Maybe if OP sees it this way he would be less inclined to think he is being "annoyed". The salesperson was just doing his job, selling. His sms is just like a wave to you when you walk past his shop, and since you bought something from there before he was more friendly "how did the last purchase work out? Is there anything I can help you in the future don't hesitate to come to me!"… You know what, nevermind. OP probably needs his lawyer with him at all time.

  • GrantG on 28/11/2018 - 16:52

    Lawyer up before giving out your phone number.

  • TurkishDelight on 28/11/2018 - 17:13

    You must be fun lol

  • Donaldhump on 28/11/2018 - 17:41

    Why t f do u care. Real estate agents use their mobiles.

    Maybe the mobile is a work phone

  • dpark88 on 28/11/2018 - 17:57
    +4

    No sure if trolling. Why wouldn't you want a contact you can rely on in retail sales?

    I try to actively build rapport with sales staff in stores I frequent. They can hook you up with deals (employee discounts), let you know that a certain item you've been eyeing is about to go on sale, and sort you out with after sales service if needed (warranty claims, refunds, etc).

    Ridiculous, over-sensitive reaction to such a trivial matter.

    • lachhelix on 29/11/2018 - 19:36
      +1

      Absolutely - I'm with you.
      A simple "thanks for your message. I'll keep you in mind" or "thanks for your message. I'll keep you in mind, but please remove me from your mailing list"

  • Charybdia on 28/11/2018 - 18:09
    +4

    Call the cops, they'll put that person straight in to prison, confiscate their phone and execute their family. The Australian public will all be able to rest easier at night.

  • donedeed on 28/11/2018 - 18:52

    I was shopping around for a new car over the past few weeks. Few car salesman called me from what appeared to be their personal number.
    I didn't see any problem with it.

  • h0mbre on 28/11/2018 - 20:19
    +3

    How come this friend didn't help you with your Macca's monopoly conundrum but is helping you with this trivial non-issue?

    • HighAndDry on 29/11/2018 - 10:57
      -1

      https://www.ozbargain.com.au/node/160575#comment-2232209

      That was… entertaining. I read about this when it first happened I think (for anyone else, this was the Maccas Monopoly thing where people said they one prizes but it turned out they had stamps from past competitions). Also the Court in the class-action lawsuit basically ruled it was more likely than not the people claiming had actually kept old stamps from the previous year and tried to pass them off as valid stamps.

    • Entropy Sky on 29/11/2018 - 12:46
      +1

      However I disagree with the OP of this thread.

      I dont go to dig up grave post to shame He/She further.

      You what is the common tactics of bullies?
      You two just tried one of them.

  • c9 on 28/11/2018 - 20:53

    It depends. https://www.donotcall.gov.au

  • Changskies on 28/11/2018 - 21:44
    +8
    1. mate… you are 36??
  • Black Brown Blue on 28/11/2018 - 22:12

    Stop complaining and just reply to the message that you DO NOT WANT ANY FURTHER PROMOTIONAL MESSAGES.

  • Plug on 28/11/2018 - 22:35

    Just block it and move on

  • sgtdanny69148 on 28/11/2018 - 23:49

    Looks like someone wants to earn a bit more sales commission….

  • TheBigShort on 29/11/2018 - 00:27

    Marriage, theres much worse that happens than this. Also, no unsubscribe button.

  • LUTSlit on 29/11/2018 - 04:55

    Call the Po Po

  • sleepyowl on 29/11/2018 - 07:21
    +1

    Thank God I'm no longer in retail and dealing with babies, mate just respond with please don't massage me again I'm not interested. Stop turning this into something more than it is.

  • Stevecro on 29/11/2018 - 08:01

    This is why we need capital punishment!

  • IMadeYouReadThis on 29/11/2018 - 08:32

    Age of entitlement is over!

  • Micko179 on 29/11/2018 - 09:08
    +1

    Oh I've got a great idea! Why don't I post it on Ozbargain instead of telling them not to contact me again?!

  • Xiaomi on 29/11/2018 - 09:42

    Another entitled customer. How ridiculous.

  • BoomTetrisForJeff on 29/11/2018 - 13:22

    Waaaaaaaaa

  • MrMoo on 29/11/2018 - 14:28

    Lol life gets a lot harder than this…. Are you like 18? Just going out on your own in life?

    Anyways If you are so desperate for an Unsubscribe option just reply back with Unsubscribe. They probably won't message you again.

    • Micko179 on 30/11/2018 - 09:42
      +1

      STOP

  • Herbse on 29/11/2018 - 15:13

    Would you expect a tradie to only quote you using a service with an unsubscribe feature?

  • OneMoreTune on 29/11/2018 - 15:48

    I've heard people complain about stupid things but this takes the Darwin cake.

  • ladolcevita on 29/11/2018 - 15:54

    They have sale targets to meet. In order to make sales and to provide great customer service they have reached out to you in the odd occasion you may need to purchase an anniversary, birthday, Valentine's day present. If you do they might be able to give you a discount since you previously made a purchase with them. I see nothing wrong with it.

  • squall3031 on 29/11/2018 - 16:21
    +1

    How do you know it was a personal number? it could be sent from their work mobile phone.

  • neonlight on 29/11/2018 - 18:06

    Just tell them to stop and if they don't block their number

  • Baa on 29/11/2018 - 19:16
    +1

    I had a phone call from a mobile and was also. Michael Hill I bought from last Christmas. Deleted voice mail and moved on.

    • lachhelix on 29/11/2018 - 19:37

      Exactly… like a normal person would do!

  • brawndo on 29/11/2018 - 19:36

    This should actually be posted to the deals section.

  • Dont Care on 29/11/2018 - 20:40

    so you completed a piece of paper provided your personal details inviting them to contact you.

    you then get mad when someone does contact you.

    tell me how you came to the conclusion it was someone calling from their personal phone and why does that matter when they are contacting you in the course of their employment trying to sell you products by the company who employs them.

    Do you dress yourself in the morning or get confused which leg to put in your undies first?

  • kaleidoscope on 29/11/2018 - 22:00

    Just ignore or say that you’re not interested. Now thats not so hard isnt it?

    Also let me know how it goes if you take a legal action.. every once or twice a week i keep receiving calls from adversing firms regarding electrical or gas supplies… i keep telling them am not interested and yet again next time its a different person from different firm offering all sorts of crap. 😂.

  • johnno07 on 29/11/2018 - 22:20
    +1

    Isn't it exhausting to be so angry about something so small?

  • BartholemewH on 30/11/2018 - 00:56

    Being Ozb, I thought the obvious answer would be bikies…. Maybe I'm out of touch.

    • [Deactivated] on 30/11/2018 - 03:51

      I still never understood how bikies relate so heavily to bargainers…

  • [Deactivated] on 30/11/2018 - 03:50

    Send back SpongeBob meme with the text of their message

  • [Deactivated] on 30/11/2018 - 05:17

    Sales Staff Sent Me an SMS from Their Private Phone.

    NOT their privae phone. It is most likely their work phone If it is their private phone, call them on a Sunday night, ask them to come over and help fix something. Maybe say roof is leaking or your locked out of your house and need someone to help lift you up to get into window. Send them to different house with a ladder etc :) .
    All sorts of ways you could annoy them, if it is not their work phone (but probably is dedicated work phone which they turn off when not working)

  • fatal on 30/11/2018 - 08:40

    No opt out clause?

    The opt out clause is to reply saying "No thanks, please don't message me again".
    It's just a sales person doing their job by er….making sales.

  • Kempe on 30/11/2018 - 12:43

    This is what happens when you have staff on sales commission bonuses

  • [Deactivated] on 30/11/2018 - 14:25

    Ignore it? Block number? He/She is probably want meet her/his quota, by no mean you have reply or go and get the discount.

  • Nads2407 on 30/11/2018 - 15:11

    Lol, has to come to a forum. pretty sad, just use that common sense you don't have and block the number.

  • h4zey on 30/11/2018 - 16:58

    Geezus

  • djmm on 30/11/2018 - 19:00

    FFS OP. It's not rocket science. Sales person has target and they just wanna make sure that you go back to them if you are buying anything. Atop being a snowflake

  • JungliChilli on 01/12/2018 - 08:46

    Ceebs

  • demiurge on 01/12/2018 - 11:49
    +2

    Personal number? Well you can sign him up to some annoying marketing calling lists so he gets the idea,

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