[Orders Cancelled] Finish Quantum Max Powerball Tablets 5x60pk $29 Delivered (9.6c Each) @ KG Electronic via Amazon AU

LForphucsake on 13/12/2018 - 10:31
Last edited 14/12/2018 - 12:09 by 2 other users

Moved to Forum: Original Link

I was looking for some cheap powerballs and found these. Don't forget cashbacks.

EDIT - As has been pointed out by a few comments, this may be a price error and could get cancelled. We'll just have to wait and see.

EDIT 2 - Orders are now being cancelled. Make sure to leave negative feedback as Julz explained in an older post.

julz on 24/05/2018 - 22:09
Please make sure you leave negative seller feedback so they can’t use this as an opportunity to boost their Amazon rankings. You can do it via your Cancelled orders section

EDIT 3 - Reply from Amazon Support:

I have checked and see that the item is sold and fulfilled by the third party seller.
However they have cancelled order because seller doesn't have the stock with them, so the order has been cancelled.
I'm so sorry about that on their behalf.
However as the seller has violated the rules I have forwarded the request to seller support team, We'll make sure necessary actions would be taken against the sellers.
This will be taken seriously has this is reflecting on the Amazon's business and customer's trust.
Thanks for bringing this to our notice.
I would’ve head busted if it would've happened with me. I appreciate your patience and kind understanding in this case.
Please do not worry about the feedback given, this will surely be taken care and we'll make sure necessary action would be taken against the seller.
I have already forwarded the request for you. Please be assured this will be taken care.
To compensate for all the inconvenience you have faced,I'd like to issue a $5 promotional credit as a goodwill gesture and apology from my side.

General Discussion

Related Stores

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Comments

  • theguyrules on 14/12/2018 - 11:06

    Cancelled

  • cheaponos on 14/12/2018 - 11:09
    +1

    Cancelled

    "Warmest Regards" haha!

    Negative feedback advice

  • MR-AM on 14/12/2018 - 11:10

    My order also got cancelled! What a load of BS!!

  • pformag on 14/12/2018 - 11:10

    Can we petition to ban KG Electronic from Ozbargains?

    • [Deactivated] on 14/12/2018 - 11:13
      +1

      They're now under 90% positive feedback, as such are banned under posting guidelines. :)

      https://www.ozbargain.com.au/wiki/help:posting_guidelines_on…

      The seller must have a minimum of 90% feedback, based on at least 10 ratings (exceptions below).
      In the absence of sufficient feedback, an exception will be made if the seller has a website
      An exception will also be made for items that are fulfilled by Amazon
      Overseas users will not be able to post Amazon Australia deals.

      • pformag on 14/12/2018 - 12:08
        +1

        Got this back from Mods

        Message:
        "an exception will be made if the seller has a website" kgelectronic.com.au

        If you have any further enquiries about this content, please click here to start a discussion. Please do not reply to this automated message.

      • jamver on 14/12/2018 - 16:33

        Well, for their Amazon Australia marketplace account, as at 15:30+1000, they're above 90% NEGATIVE feedback today (99.5%) and are almost at the inverse of this requirement for the past 30 days, with 85% NEGATIVE feedback in the past 30 days, 73% neg <90d, and 43% neg <12m.

        • [Deactivated] on 14/12/2018 - 19:44

          Think it goes by last 12 months
          Apparently they waive it if they have a site though… Not sure why that makes a difference.

  • [Deactivated] on 14/12/2018 - 11:11
    +3

    Keep refreshing for a laugh… This is good fun to watch. There's 30 negative already.
    https://www.amazon.com.au/sp?marketplaceID=A39IBJ37TRP1C6&se…

  • Coops1 on 14/12/2018 - 11:14

    Wow, look at the feedback count and neg % going up. Count of 60 and 43% Neg as of 11:12am

    • [Deactivated] on 14/12/2018 - 11:15

      Yeah, 30 negative in first 10 minutes lol

      There was 35 feedback before orders cancelled, since then 32 negative thus far.

      Edit: Now beyond 50 lol

  • hughesey on 14/12/2018 - 11:15

    Order was cancelled as well - Negative feedback left.

  • Goldfire on 14/12/2018 - 11:15

    Like others, my order was cancelled as well.

  • unfunkable on 14/12/2018 - 11:16

    Cancelled. Left appropriate feedback.

  • mnma on 14/12/2018 - 11:17

    Got cancelled.

  • [Deactivated] on 14/12/2018 - 11:18

    Remember to leave negative feedback. Go to orders > cancelled orders > leave feedback.

  • R1ngSt1nger on 14/12/2018 - 11:18

    Yup, mine just got cancelled too.
    Negative feedback incoming…

  • funk44 on 14/12/2018 - 11:22

    Order cancelled. Feedback left

  • websterp on 14/12/2018 - 11:23

    Negative feedback left

  • taurenpally on 14/12/2018 - 11:24

    Order was cancelled as well - Negative feedback time

  • geech on 14/12/2018 - 11:27
    +7

    Livechatted Amazon support and got the standard "Seller was out of stock" line. Explained the seller has a history of doing this, as well as the recent feedback shows they clearly had more than an issue of stock. Amazon rep said:

    "However as the seller has violated the rules I have forwarded the request to seller support team, We'll make sure necessary actions would be taken against the sellers.
    This will be taken seriously has this is reflecting on the Amazon's business and customer's trust.
    Thanks for bringing this to our notice."

    • Forphucsake on 14/12/2018 - 11:40
      +1

      I got hold of support too and got this reply. I also managed a $5 credit.

      I have checked and see that the item is sold and fulfilled by the third party seller.
      However they have cancelled order because seller doesn't have the stock with them, so the order has been cancelled.
      I'm so sorry about that on their behalf.
      However as the seller has violated the rules I have forwarded the request to seller support team, We'll make sure necessary actions would be taken against the sellers.
      This will be taken seriously has this is reflecting on the Amazon's business and customer's trust.
      Thanks for bringing this to our notice.
      I would’ve head busted if it would've happened with me. I appreciate your patience and kind understanding in this case.
      Please do not worry about the feedback given, this will surely be taken care and we'll make sure necessary action would be taken against the seller.
      I have already forwarded the request for you. Please be assured this will be taken care.
      To compensate for all the inconvenience you have faced,I'd like to issue a $5 promotional credit as a goodwill gesture and apology from my side.

      • Yabbiebait on 14/12/2018 - 11:44
        +1

        Interesting that they only gave you $5 as compo. Amazon support gave me $15, or at least said they did.

        Also said that he has reported the seller's practices after I started leaning on the competition & consumer act.

        • geech on 14/12/2018 - 12:00

          I only got $5 too /sadface

          Interesting that they used word-for-word responses for both of us.

          Hopefully something comes of it

          • Forphucsake on 14/12/2018 - 12:01

            @geech: Even the same spelling mistake.

            This will be taken seriously "has" this is reflecting on the Amazon's business and customer's trust.

            • geech on 14/12/2018 - 12:07

              @Forphucsake: Yeah it's interesting. I even got the following lines (word for word):

              Please do not worry about the feedback given, this will surely be taken care and we'll make sure necessary action would be taken against the seller.
              I have already forwarded the request for you. Please be assured this will be taken care.

              The weird thing is he only mentioned that after offering free shipping for alternative (More expensive finish tabs), and I said:

              "No thankyou. The price of that product isn't competitive with alternative places. As long as feedback is received, and hopefully some kind of action is taken against the seller, I think that's the best outcome"

              Must be a chatbot!

              • Penpinch on 14/12/2018 - 14:27

                @geech: i got very similar responses but not verbatim. I think they scripted a standard response for this KG incident. Still think it's a human. Trying very hard to trip it/him up as we speak.

            • cheaponos on 14/12/2018 - 12:12

              @Forphucsake: A Bot?

        • jamver on 14/12/2018 - 16:20
          -2

          I was offered $5 per order after a few minutes, but it took another hour to be offered $10. I mentioned ACCC and ACL Secton 35 (Bait Advertising) and got no further in the following hour and a half.

  • katz on 14/12/2018 - 11:32

    Just left a neg review on Amazon.

  • cyrax83 on 14/12/2018 - 11:32

    cancelled

    Amazon gave me $10. happy with that.

  • Waughy on 14/12/2018 - 11:36

    My order has been cancelled too. Appropriate feedback left. My card is showing a charge from yesterday too, so I'll be watching that closely, even if the email says I wasn't charged.

    • hughesey on 14/12/2018 - 11:47

      My card shows an authorisation for the $29 only not an actual charge. That'll drop off as soon as Amazon release it or after 7 days I think it is.

  • o53djz7qTPY4der on 14/12/2018 - 11:39

    I enjoyed leaving my negative feedback.

  • Big Dog on 14/12/2018 - 11:41

    Order cancelled. Appropriate negative feedback left. I'll be contacting Amazon regarding this.

  • pete1812 on 14/12/2018 - 11:45

    How do you get onto live chat on amazon? i cant find it anywhere?

  • pete1812 on 14/12/2018 - 12:04

    $15 credit (up to 50%) of the order credit for me. ill take it.

  • richardnau on 14/12/2018 - 12:09

    Seller's Amazon profile is looking pretty shabby. https://www.amazon.com.au/sp?_encoding=UTF8&asin=&isAmazonFu…

  • scud70 on 14/12/2018 - 12:09

    pathetic…. cancelled

  • bugman on 14/12/2018 - 12:09

    OZBARGAINS NEG WAVVVVEEEEE - I did my part. Make sure you do yours.

    Lesson: don't make us mad…

  • Austin 316 on 14/12/2018 - 12:12

    Received cancellation email and left negative feedback on Amazon. Work done!!

  • PeterPaul on 14/12/2018 - 12:16

    $22 credit. Thanks Amazon :-)

  • Shibuya on 14/12/2018 - 12:17

    Only got $5 credit

  • unfunkable on 14/12/2018 - 12:19

    Did you get an email for the credit?

  • bugman on 14/12/2018 - 12:22

    I got $50……:0

  • Jamiea on 14/12/2018 - 12:22
    +2

    Got a $50 gift card, sweet!

    • Sshanaz on 14/12/2018 - 12:26

      Will you elaborate?

      • Jamiea on 14/12/2018 - 12:33
        +1

        Spoke to the online chat and asked them why the order was cancelled. They gave a response and offered me a $50 gift card.

        • unfunkable on 14/12/2018 - 12:35

          Thanks, they offered me $10 and I am asking for more

          • Jamiea on 14/12/2018 - 12:36

            @unfunkable: Good luck. Lol, someone actually downvoted me.

            • unfunkable on 14/12/2018 - 12:38
              -1

              @Jamiea: Siraj Ahmed: I'm sorry there is no such customer who was credited with $50.
              The limit I get here is AU$10.

              oh well, I'm just pointing him to this thread lol

              • adds02 on 14/12/2018 - 12:46
                +1

                @unfunkable: I had the same guy and he only offered $10 too haha better than nothing though!

                • Chrissy213 on 14/12/2018 - 13:10

                  @adds02: I’ve got the same guy and he’s not offering me anything

  • pformag on 14/12/2018 - 12:38

    65% positive score on Amazon.

    https://www.amazon.com.au/sp?marketplaceID=A39IBJ37TRP1C6&se…

  • Fitzwah on 14/12/2018 - 12:39
    +1

    No credit given to me 😫😫

  • bugman on 14/12/2018 - 12:39

    I got $50, not sure if it made a difference but I left 1 STAR rating BEFORE I went on live chat…

  • UNFKNBLVBL on 14/12/2018 - 12:42

    What is everyone writing for their negative feedback?

  • RogerRoo on 14/12/2018 - 12:45
    -1

    Cancelled
    At 11 01 by Amazon.
    Extremely poor seller. Amazon have wiped off order, rather than cancelling. No traceabilty. I wonder if this keeps KG Electronics sweet with Amazon? Letalone it could lead to fraudulent activities with no exterbal trace. Approx 24 hours after order is poor customer service

    • Sweaty-penguin on 14/12/2018 - 12:46
      +1

      It should be in your cancelled orders.

      • RogerRoo on 14/12/2018 - 13:18

        Yes. In cancelled orders only. Strange way Amazon do entries, you have a choice of all, but it excludes cancelled. But there is still no debit or credits showing, so cannot see money and they have closed off feedback. So KB live on wiithout mich negative feedback.I have received NO compensation, although I have requested.
        I am not a nerd, but someone has given me negative vote for a legitimate complaint. Why?

  • brettmo on 14/12/2018 - 12:56
    +2

    Me: are amazon able to offer any compensation for my inconvenience?
    Amazon chat: Be assured that this issue is taken up by the backend team and I'd like to let you know that they are looking into the compensation for the trouble caused and will be mass communicated to all the effected customers soon.

    • cheaponos on 14/12/2018 - 12:58

      Great. I got nothing offered after directly asking.

  • jamver on 14/12/2018 - 12:59

    My chat with Amazon.com.au support staff has currently elicited no offers of compensation. Lots of sympathy, but the web chat staffer seems to be tiptoeing around the issue.

    • jamver on 14/12/2018 - 13:01

      And then they offer me $5.00

      • jamver on 14/12/2018 - 14:10
        -1

        Still on web chat with Amazon.com.au, and after an hour and escalation to a Customer Service Associate (self-identified as from Amazon's Leadership Team), and it has increased to $10.00 :-/

        • SBOB on 14/12/2018 - 15:44
          +2

          Man, I would have ended that chat so much earlier if was Amazon..

          No idea how that could be classified as anything but whining for the sake of it.

          Zero out of pocket, and the only wasted time was your own in that chat. Giving ozbargainers a great name there :/

          • jamver on 14/12/2018 - 16:24
            -4

            @SBOB: I didn't mention OzBargain, only reports of from other customers.

            Given the usual discretionary limits for Good Will credit at Amazon AU are $20 and $50, I'm very surprised they did not offer more.

            I'm very curious as to how the conversations went for those offered $50 credit.

            • Seedy seed on 14/12/2018 - 17:19

              @jamver: Your kind of a scumbag in that chat :/ i would never have proudly posted that trash chat… Poor form, i hope amazon check your adress and send you that $30 in 5 cent peices…

        • jamver on 14/12/2018 - 16:38
          -3

          Heh. I wonder why all the neg's. I put this up to enable a discussions on how to better handle customer service staff when dealing with these matters.

          Whether I succeeded or not, I was hoping others might chime in with suggestions on how to better handle difficult live chat customer service interactions.

          Also, it is interesting to see whether the specific language is constantly repeated and the arguments provided.

          • SBOB on 14/12/2018 - 17:05
            +1

            @jamver:

            I put this up to enable a discussions on how to better handle customer service staff when dealing with these matters.

            only if that discussion was you providing an example on how to be an absolute pain in the a** customer, and in what customer service staff should be taught to hang up on ;)

            in that case, excellent starting point

            zero out of pocket, but still complaining that you'll not have to spend hundreds more
            - check
            mentioning fraudulent activity and legal agreements
            - check
            mentioning the ACL and deceptive advertising
            - check
            continually asking for compensation
            - check
            repeating the same complaints over and over
            - check

            model example

        • Sweaty-penguin on 14/12/2018 - 17:01
          +1

          Bro you sound so entitled.

          Seriously.

          You know it's not Amazon's fault and your bitching at the CS team while insulting their grasp of English?

          Take a look in the mirror. Are you happy with what you see?

  • geech on 14/12/2018 - 13:01
    +1

    Interestingly, the KG Electronics website still says they have stock available:

    https://www.kgelectronic.com.au/p/Home-Appliances/Cleaning-H…

    Might be worth pointing out to Amazon support reps trying to say they're out of stock

  • adri9n on 14/12/2018 - 13:06

    Posted my neg review, it was quite cathartic.

  • Fitzwah on 14/12/2018 - 13:08

    They keep telling me they can't give credit for a seller order

  • Goldfire on 14/12/2018 - 13:13

    Unfortunately, they didn't budge when I spoke to them, no offers of compensation even when I hinted to them that I would be grateful receiving something.

    Obviously, I was respectful towards them during the chat, but it "was out of their hands".

    Oh well, it was worth the attempt.

    • Seedy seed on 14/12/2018 - 17:22
      -1

      Insult their english.

  • eciuj on 14/12/2018 - 13:15

    Order cancelled and negative feedback left. Look at all those neg's pile up hahah https://www.amazon.com.au/sp?marketplaceID=A39IBJ37TRP1C6&se…

    ProTip: don't upset OzBargainers!

  • victorheaven on 14/12/2018 - 13:33
    +1

    Amazon rep told me they are removing the credit issued to people, so hurry up and use those before they are removed!

    • viirgon on 14/12/2018 - 14:20

      Thanks to KG Electronic, got a board game for Christmas at a third of the price.

  • viirgon on 14/12/2018 - 13:44

    I got $17 - should look for something to buy ;-) ….

  • baxter on 14/12/2018 - 13:45

    $10 credit for me

  • cheaponos on 14/12/2018 - 13:45

    Amazon chat saying it was a pricing error.

  • hughesey on 14/12/2018 - 13:46

    Amazon support told me:
    "I have checked and see that the order is been canceled by the seller due to the pricing error
    We have noticed that this seller is done a mistake with the price"

  • POH on 14/12/2018 - 13:58
    +1

    Amazon sent email to the seller for me, and this is the reply from The seller.
    “So sorry that your order was cancelled and refunded in full, we were advised by Amazon to cancel this order, as they made a mistake on the listing.

    I believe they should have contacted you to advise that they have requested us to do this, sorry if they haven't.

    If you would like to know more details please contact Amazon directly and they will be able to advise you exactly what has happened.

    Apologies again that this has happened.

    If there is anything else we can help you with please let us know.”

    Now, who to believe? Lol

  • Kazzycaboodles on 14/12/2018 - 14:21

    I just went on the livechat and was told I will receive $10 credit within 24 hours.

  • SirNed on 14/12/2018 - 14:57

    I might as well chime in as mine cancelled also

  • ransworld on 14/12/2018 - 15:30

    How are people getting Amazon credit?

    • jamver on 14/12/2018 - 16:17

      Asking.

  • Penpinch on 14/12/2018 - 15:32

    Got $10 only fml. Can't believe they give $50 to some of us.

    • jamver on 14/12/2018 - 16:16
      -2

      No matter how direct I was, I could not get them to state whether they "will not" or "cannot" provide any additional Good Will credit. All I got was a constant stream of "may not"'s!

      • Seedy seed on 14/12/2018 - 17:25
        +4

        Lol… Stop being proud of being super scummy man..

        Ozb isnt about screwing every cent at any cost, im actually pretty disapointed by the whineing in this thread… A great many of you would have bought for that free credit too…

        • o53djz7qTPY4der on 14/12/2018 - 18:35

          I don't know if I agree with you. I haven't claimed any free credit from Amazon. I knew this would be cancelled.

          They've made an error and as such should own up to it, bear the cost of that error or both.

          If I walked into a store and bought these at $29 there is little recourse the retailer would have once they had taken my money. The same should apply online. The only reason that this continues is because retailers can make silly mistakes like this and then just cancel all the orders and not be out of pocket.

          Whether this was a ploy to get up Amazon's rankings or a mistake, I am unsure. However, I am sure that money talks. If Amazon made the retailer fulfil the orders then this would not happen again. Amazon, of course can't and wont do that. Therefore, the only way to make sure retailers do not play this silly game is to leave appropriate feedback. In this case, negative.

          • Seedy seed on 14/12/2018 - 19:00
            +2

            @o53djz7qTPY4der: once they had taken my money.

            This. Amazon took no money until fulfillment. As legal sales work invitation to treat isnt when they display, its when you ask to buy at x price. Amazon didnt take your money hence never had any deal to supply..

            Therefore that guy is kinda a tool.

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