Issues with TV Purchases from Kogan
Last edited 09/01/2019 - 20:40 by 3 other users
We've all had an issue with Kogan TV's so I want to see how many people out there are also having troubles or have had troubles.
It's my 3rd TV under kogan warranty and keep telling me I'm going to get a refund to my bank then a store credit appears on my Kogan account
They love ignoring people
They love lying
Then even tell people that they can't do refunds
The lies are never evnding
I really think Australia needs to step up to stop these dealings. As its a disgrace how many people are being ripped by this company due to the difficult nature of contacting them and them just sending out another piece of cardboard I gotta pay the postage for
They need to be stopped simple.
Sorry for the not great punctuation I wasnt asking for peoples advice on my punctuation, I wanted peoples opinions on Kogan!
2016 so the 1st TV got lines through it after about 9 months, wasn't the end of the world at that point. Took 45 days for any sort of result so I was annoyed but glad I was getting a new TV.
They gave me a 2nd 55" newer model after about a week it froze. I let it go thinking oh well then. When I changed from HDMI to TV or the other way, the screen would go green and fizzy with lines through it. I contacted Kogan about it and got it sent to a technician. He couldn't find what was causing the fault but recommended to Kogan they replace the hole inside of it.
I then contacted Kogan to ask them what was happening and they pushed the point of a store credit four and a half months after it was sent back. I took it.
So then I bought their new 55" smarter smart TV and the first day out of box it froze on the android screen and didn't move. I let it sit there for hours to see if it would load but it never did. I turned it off and it worked again. The next morning the same thing, completely frozen. Then once turned off and on at the wall it would turn on load from the start again and then nothing would display on the TV, no volume bar, no channel bar and no EPG or settings. So in about 9 months I had a TV for two weeks
Whether they are cheap or not I think they need to hold up to the warranty if it was just one TV I wouldn't care but it's three.
I keep seeing posts over Facebook about people having the same issues but yet nothing is ever done.
So again sorry for the punctuation and any other issue you bargainers got. I just want some feedback.
Mod Update: OP has resolved the issue with Kogan and has been refunded in full.