Hi everyone, I had my 2012 ford Mondeo serviced today(done 98,000KM), got told I needed to change the all the front and rear brake pads, plus the 4 brake disc rotors needed replacing and they can't machine the surface as it'll be too thin(illegal). I questioned it on the phone as it's rare to replace 4 brake pads at the same time, also why would I need to replace the 4 disc rotors. So I popped in without prior notice to have a look how bad those brake pads or disc rotors were. They showed me the almost worn out brake pads(I wasn't sure it was from my car), also the disc rotors were about 1mm worn out from the edge, but the surface was perfectly smooth, no ridges or grooves. The manger insisted they must be replaced(legal issue again) after I questioned can't I just leave them as they are, because 1mm from each side won't matter too much as the new brake pads are at least 15mm thick. So I had to let them do what they suggested. They already changed the front disc rotor when I arrived.
Then after I came back, I kept thinking, how stupid I was to let them continue to replace all the disc rotor. I suddenly came to realise that those 4 disc rotor were definitely fine, there was no legal issue as such. Many cars would have that kind of wear on the disc rotors. I got cheated from my gut feeling.
They charged $260 for replacing brake pads(4 wheels), and 4 disc rotors for $490, labour for replacing these are $230. Total $969.
To give a little background about me, I am an Asian guy looks about 30Y old. And I certainly don't sound/look like I know much about cars. After I told the story to my colleagues, they all think I got ripped off.
Can anyone share some comments about this?
- Were the disc rotors needed to be changed? ( 1mm worn out each side, no ridges or grooves)
- The money they charge are reasonable? (I am in Brisbane Metro)
- If I feel being ripped off/ cheated, any place I can lodge a complaint? or deal with the Mechanic directly.
This happened in a Ultra Tune branch in QLD.
Thanks so much guys.