I Think I'm Getting Ripped off a by Plumber
Last edited 24/01/2019 - 13:16
So Last week we noticed some water dripping from our roof near the kitchen, which only happened when we turn the Air Con on. So I rang an air con repair guy who suggested me that if its water leaking issue, I need to call a plumber. So I started looking for plumber online. Wanted to get it done due to the heatwave, Posted my job on service seeking and a tradie rang me on Saturday and said that if he comes over the weekend it will include a weekend callout fee but he can come over on Monday morning and give a free quote.
Update: Report from the new tech who fixed the issue: https://imgur.com/a/YAmHcbV . Currently arguing with the first guy since he has already sent me an invoice for second visit
Update 2: So I rang the plumbing company again asking for a detailed invoice, and I told him that I will not pay the second invoice, He replied saying that invoice will go standstill and he will follow legal process to get it paid. also he will sue me for Defamation if I post anything on social media. I am littarly feeling so helpless and angry right now.
So on Monday(14 Jan) morning tradie came went to roof and told me that "inlet valve" is broken and its leaking water into the roof and it is leaking through the ceiling. He left our house and went to inquire about the part. he rang me around 1:44 pm and told me that someone needs to be home by 2:30 pm to give access to the property so he can fix it.
4:44 Tradie rings me again says he fixed the issue and need to get paid, and he will not leave until he gets paid ($458), So we paid him straight away. Tradie suggested us that water may leak for some time as there's plenty of water in the roof. (I was quite shocked by the invoice since we never got a quote in written or over the phone. Tradie went straight and done the job)
Water was still leaking the next day too and there was a weird sound coming from the roof which sounded like a tap running, so I rang the company and told them that water is still leaking as it been more than 18 hours since they fixed it. So might need to come and have a look. so the company scheduled a tradie to visit our house again at 2:30 pm (15 Jan) the same day to review the issue. I wasn't home when he came to our house, but I got a call around 4 pm from Tradie saying that he spent 1:30 hours clearing the water from the roof and we need to pay him for the time and he refused to acknowledge the sound coming from the roof.
I straight up refused to pay the invoice and said I should not pay for something that should have been fixed in first place. Tradie hung up and said he will get his boss to call me and explain. Boss rang me 5 minutes later and quite aggressive over the phone, I tried telling him that he can not charge me for something that should have been fixed day before when I paid him $458. Even if he was going to charge me for his time he should have quoted/informed me before coming or before starting work. He hung up but before that, he told me very aggressively that he will invoice me and will follow up
So throughout all the process they never quoted us any price other than initial chat when I was informed about normal hourly charges.
Cut to today the weird sound is still coming from the roof and doing some research I found that the noise is from Water going doing down the gutter and pipes, and it started straight after plumber did the job. And it only comes when Air Conditioner is off.
So I texted the tradie today about the issue which he replied that he will charge an hourly rate to come over and will only come if the second invoice is paid.
What do I do in this case? Should I hire another company and get it done with. I'm so confused about this scenario
TLDR: Hired Plumber to fix a water leakage, Water leakage was still there even after fixing and tradie came to check and asked us to pay him for the second visit. The issues are still there he won't come until we pay second visit invoice and will charge for the third visit too.
Please forgive if my English does not make any sense, it's my third language.
Update: I had another tradie visit this evening. we went to roof together and this is what we found https://imgur.com/a/TiTGeMF and this been running like this since Monday afternoon. and this tradie explain how the last one forked it up while trying to fix, I will have full report tomorrow, will upload then.
I do not want any refund, I just wanted to be fixed without paying anymore to same tradie who should have done it in first place
0Follow up with the company and get them to fix it since I paid
4Talk to Fair Trade for a reasonable solution
44Just go ahead and hire someone else