Auspost Lost Parcel - Compensate Only $50?

Hi everyone,

Sold a book on Ebay for $75 and posted it with ebay Parcel post $12.85 with tracking. After 2 weeks of postage it wasn't delivered and eventually when I called AusPost they told that they will open a case and investigate. Waited for 7 days but didn't hear back so called again and was told that there is no response till yet and parcel may have been lost so they can compensate $50 immediately.

The book itself was $75 plus postage and as AusPost have lost the parcel so they should refund all the cost, don't they? What will be my option here? Any ideas?

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Comments

  •  

    If you sold it for $75, how much did it cost you to originally source?
    $50 may, in fact, cover the cost of the purchase plus postage.

    •  

      Orginally new book bought for $95. Sold on auction for just $75. Already lost $20.

  •  

    Provide them with the auction details and encourage a full investigation.

    •  

      Yed, thats what I told them and they were investigating and was told that I will get a reply within few days.

  • +2 votes

    If I post something valuable, I always buy insurance that at least makes me feel comfortable enough (although 2% of the item value is a rip off in my opinion).

    I think if compensation of $50 is listed in their T&Cs, taking it might be your only option.

  • +17 votes

    Need to pay extra for insurance if valued at greater than $50.

  • +15 votes

    registered parcel post = upto $50

    you want more = pay for insurance

  • +10 votes

    You are lucky to get $50. Usually they just refund the postage if you didn't buy extra cover.

  • +1 vote

    You're complaining after getting an almost full refund? You know that it's a $50 refund whether the value of the lost item was $1 or $1000, right? You did well.

  • +2 votes

    You were responsible for purchasing extra cover for $75 in value but you didn't. That's quite a good outcome to be receiving $50 in compensation.

  •  

    The book itself was $75 plus postage and as AusPost have lost the parcel so they should refund all the cost, don't they?

    Did you pay for insurance above the $50 in the T&Cs?

  •  

    Grab the $50 & run
    That is a good price for a used book.
    Regardless of what you got on eBay look at how much that used book is really worth.
    You have done well.

    •  

      I sold the book, Buyer haven't received it so I have to refund the buyer but. This way I will lost almost $35.

      •  

        Last time I had a lost parcel it was $50 plus postage, if your getting straight $50 contact auspost again.

        You’re refunded buyer so your PayPal fees of approx $2.30 would’ve been reversed. Ebay fees of $0/$1.10 reverse. Total out of pocket maybe $22-$23 cheap lesson to add insurance if you want it.

      •  

        Better than losing $95

  •  

    Out of curiosity, what book was this?

    • +8 votes

      How to send a book using Auspost. With insurance guide within.

    • +2 votes

      Would Lady Chatterley's … satisfy your username?

    •  

      Its a law book.

    •  

      The last printed edition of the Victoria Secret catalogue.

  • +1 vote

    If you didnt pay extra for insurance, then $50 + postage cost is all you agreed to get.

  •  

    It used to be 100 bucks

  • +1 vote

    I've recently set up parcel collect for aus post after numerous missing parcels that aus post have no explanation for.

    The parcels were being marked as delivered left in a safe place, however I live in a secure gated complex with no safe place to leave parcels other than locked mail boxes that can't fit parcels.

    Quite annoying that aus post just said it was left in a safe place, case closed.

    •  

      Ask for signature on delivery if this is happening

      •  

        Yeah, unfortunately the company sending it did not ask for signature on delivery, just sent it general tracked post.

    • +2 votes

      Did you ask to see a photo of the safe drop? AusPost did this to me twice and the photo they sent me was not of my front door.

      •  

        Yep. Asked multiple times, they just keep closing the case.

  •  

    If you wanted extra insurance cover you need to pay for it

    https://auspost.com.au/sending/send-within-australia/optiona...

  • +1 vote

    If you had had used sendle.com two things courier is cheaper and better insurance.

  • +2 votes

    When posting anything of high value. Use tracking, signature on delivery and extra cover.

    That way you're covered by PayPal seller protection, they won't leave the parcel at the door, and you'll get a refund if lost

  • +1 vote

    I'm surprised you got the $50 so fast. I doubt you will get any more than that without insurance.

  • +1 vote

    We had an Express Post Xmas parcel for our kids sent by their godparents disappear but as there was no extra insurance a replacement envelope and $50 was the only compensation. The parcel had $200 and gifts in it. Lesson learned. We also bought a Surface Pro with tracking number telling us it had been delivered while we were still waiting for it. We followed it up with the post office only to find it had been signed for by J Maniac (???). We pushed for an explanation and the parcel arrived days later. Post Office said it had been delivered to house opposite tho our house is clearly numbered. Don’t know what really happened but clearly we have not been told the truth. Post man can’t look me in the eye and still wonder if neighbors faked a signature to keep it.

  • +4 votes

    So, we are paying for a service, which if they (profanity) up, we then pay for their liability by buying insurance? Doesn't anyone see the problem here? If you give your car to the mechanic, they do something funny and damage your car which can cost you thousands to repair, then come and refund you a minimal amount of $50; quoting "sorry you should have paid for our liability insurance", is that acceptable? They are providing a service by charging fees. Any loss caused by their incompetency or fault should be covered by their liability insurance, not by the customer paying for extra insurance cover.

    • +1 vote

      Yeah, but my local mechanic won't touch a ferrari gto because of the liability. Given what is shipped by the postage system, you're talking unlimited liability for what could be 10 dollars of a delivery fee.

    •  

      They are providing a cheaper service by not rolling the liability insurance cost into the service fee. People who want that cover can choose to pay extra for it.

    •  

      I see your point but unlike parcels, you can’t really lie to the mechanic and tell him your 2002 Corrolla was actually a 2018 Aston Martin.

  • +1 vote

    I recently lost a parcel worth $450 (not delivered to Phillips PO Box in Sydney) and had not taken insurance nor was advised by the Post Office. I am being offered $50 and the case gets closed with no more liability on Aus Post. What a shame that Aus Post service is so poor.

    •  

      Yes Auspost service is really bad now. They should compensate for their mistake.

  •  

    Use Sendle, lot cheaper and reliable

  •  

    We send upwards of 25 Oz Post satchels each business day, anything over $100 has signature sticker, and we add to other do not leave unattended, latter works most of the time.

  •  

    I believe you can be compensated up to $100 without taking out extra cover according to their web site…

    "For extra peace of mind, you can add optional extras like Signature on Delivery, Email Tracking Advice and Extra Cover. Extra Cover provides loss or damage cover from $100 up to $5,000"

    •  

      You purchase the insurance with $100 being the minimum.