Sold a book on Ebay for $75 and posted it with ebay Parcel post $12.85 with tracking. After 2 weeks of postage it wasn't delivered and eventually when I called AusPost they told that they will open a case and investigate. Waited for 7 days but didn't hear back so called again and was told that there is no response till yet and parcel may have been lost so they can compensate $50 immediately.
The book itself was $75 plus postage and as AusPost have lost the parcel so they should refund all the cost, don't they? What will be my option here? Any ideas?