Shopping Trolley Damaged My Car at Chadstone SC - Photos Attached

LJodudu on 27/02/2019 - 11:32
Last edited 04/03/2019 - 17:48

This happened on Saturday, 23rd Feb around 10:30 pm. A lady left a trolley unattended and after 2 minutes, it started rolling, picking up speed and leaving a deep dent on the side of my 1 week old, new car, while I was reversing into the spot :'(. The damage will cost between $500-$1000 to fix- I was wondering what options are available? Edit - I think there's a slim chance of identifying the lady and getting the retailers to take responsibility but I just wanted to get some opinions from you all.

Chadstone has kindly provided the images below, which captured the careless customer. However, it is difficult to determine which retailer did the trolley belong to, Coles or Woolworths? Please complete Poll as I am thinking to contact the most likely retailer to warn them of this hazard.

All advises are appreciated! Thank you all in advance.

https://files.ozbargain.com.au/upload/290695/67158/278_e-2-g…
https://files.ozbargain.com.au/upload/290695/67159/278_e-2-g…
https://files.ozbargain.com.au/upload/290695/67160/278_e-2-g…

Update Sat 2nd: I've sent a complaint via Coles and Woolworths website cause I think I should report my incident. I recieved the low quality images above from Chadstone, and have requested for the full video. I can't seem to draw the incident well w overlapping arrows but here is my attempt: https://files.ozbargain.com.au/upload/290695/67253/screensho… Probably best to wait for the video, if they provide it.
I will not go through insurance as it should cost less to fix than to pay an excess and risk higher premiums. Ordered a couple of dent removal items off ebay <$50 and will try fixing it ourselves first- wish me luck XP. Will update again in a week. Thanks for all the responses.
ps. I have been driving for almost 12 years and have never been in an accident that I was at fault. I only had one dent fixed on my old car because another reversed into it- traded in for 10k when I got this new one. I believe that even if I did notice the trolley, I still wouldn't be able to get out of its way in a safe manner, but I will keep all your comments in mind when parking next time. Reasons for a new car is cause it comes with 7 years warranty, roadside assistance and capped servicing. I am not a car person and I know I cannot fix my car if anything goes wrong- including changing a flat tyre lol. I prefer having the peace of mind when driving a new car as it shouldn't have any technical problems within the warranty period.

Update Mon 4th: I heard back from the retailers and confirmed it is possible to lodge an incident report/claim with their Customer Care Team. For others in a similar situation, please report the incident to the store and then you need to contact their team ie. Coles on 1800 061 562 or Woolworths on 1800 069 470. Provide the date/time, location, brand/product details (if a product was involved), description of incident, description of injuries/damages and your contact details via email, fax or letter from yourself. They will then do an assessment of liability and respond whether they will cover your losses.

Happy shopping/parking everyone!

Poll Options expired

  • 87
    Coles
  • 15
    Woolworths
Automotive

Related Stores

Chadstone The Fashion Capital
Chadstone The Fashion Capital

Comments

    • kronicmacstigator on 27/02/2019 - 12:36
      +5

      The costs of hiring a lawyer would far outweigh the benefits. Would be best to just try a small claims court filing in the hope the shopping centre may just pay the damages to make it go away. Though even the chances of that are small

      • HighAndDry on 27/02/2019 - 12:49

        Noooooo……. the risks to OP isn't just their own legal fees. If they lose, and lose badly, they could be on the hook to pay the supermarket's legal fees. And supermarkets don't use cheap lawyers.

        • kronicmacstigator on 27/02/2019 - 12:54

          I don't think a supermarket would bother paying lawyers for a claim that would most likely be under $1000 to repair

          • HighAndDry on 27/02/2019 - 12:55

            @kronicmacstigator: Not getting lawyers involved if they've been served with a SoC, even if it's just in small claims court, isn't really an option for a company like Woolies.

            • kronicmacstigator on 28/02/2019 - 00:35

              @HighAndDry: Actually… the pieces of crap when I filed a discrimination claim against them used their own moronic staff who ironically actually committed discrimination against myself in the first conciliation meeting. So woolies most likely couldn't be stuffed lawyering up.

          • Typical16-bitEnjoyer on 01/03/2019 - 13:29

            @kronicmacstigator: They have to. They're a public company.

    • Trung on 27/02/2019 - 12:45
      +1

      I hate it when the carpark is slanted and the trolley has no brake.
      Sometimes a foot at the wheel works, but sometime I'd have to hold the trolley with one hand and unload with the other.
      I'd prefer the ones with the wheel brakes, but it seems only the ones with the infant lay down seats do.

    • HighAndDry on 27/02/2019 - 12:47

      I was waiting and waiting and waiting but no /s.

      Spoiler-alert: OP loses that lawsuit.

    • whooah1979 on 27/02/2019 - 20:43
      +1

      The carpark should be flat

      Flat car parks are a terrible idea. They may keep water from running into the storm water drains which may lead to slips and falls.

    • Typical16-bitEnjoyer on 01/03/2019 - 13:28

      Do you know how I know you have no legal knowledge? Your post.

  • carlJack on 27/02/2019 - 12:45
    +2

    The time difference between photo 1 with the lady and photo 2 showing your car is 1 minute 24 secs. I wonder what happened in that mean time. Is there a video evidence? Did the lady just leave the trolley near the curb and it came and hit your car 1 min and 24 secs later? How could you not see which trolley it was ? you were right there in the car when it hit you.

    • Yola on 27/02/2019 - 22:29

      Yes I would try to get video from any cameras. If her car rego can be seen she can be identified by Police. It may also be seen if it was an accident or she was negligent.

  • altomic on 27/02/2019 - 13:04
    +2

    this is why I only shop at Aldi.

    • Masterpupil on 27/02/2019 - 14:50
      +4

      I agree with this comment, in the sense that because ALDI have a system that offers an incentive to return the trolley and lock it in, things like this just don't happen at ALDI. Arguably, this type of accident is foreseeable, arguably Coles/Woolworths have a duty of care to ensure their trolleys do not damage property, arguably if they implemented the same system that ALDI have then this would not occur or be greatly reduced.

      • JIMB0 on 27/02/2019 - 15:20
        +2

        Most Woolworths I've visited have a coin lock system. I believe Chadstone Woolworths is no different.

  • Skramit on 27/02/2019 - 13:15
    +5

    You don't need a thread to call your insurance company and lodge a claim.

    • pulpfiction on 01/03/2019 - 00:01
      +2

      WTF ar you talking about? That's far too logical! I say we need a royal commission on wayward trollies!

      Seriously though, why the best answer yet has been totally ignored I have no idea. There's photo/video evidence that the op isn't at fault, make it the insurer's problem. Next!

      • Skramit on 01/03/2019 - 07:51
        +1

        I actually don’t understand threads that involve insurance claims. That’s why we pay them - to do the investigation and find out the at fault party for us.

  • tsunamisurfer on 27/02/2019 - 13:16
    -3

    OP…when you were reversing, did you watch your rear?

    If so, was that trolley invisible to you?

    • Jodudu on 27/02/2019 - 14:28
      +5

      I'm sorry but I was looking at the back while reversing and I wasn't able to looking at the front where the trolley hit my car. My eyes just doesn't work that way.

    • Soothsayer on 27/02/2019 - 14:30
      +1

      How would OP see the trolley if watching rear when it hit him/her in the side?

      I don't understand why there's always these comments implying the victim could have avoided it if they only did x, when it really doesn't matter now after the fact.

      • tsunamisurfer on 27/02/2019 - 14:38

        Photo 2 shows the trolley already en route to OP's car when OP was positioning to reverse into parking spot.

        • Soothsayer on 27/02/2019 - 14:45
          +3

          Photo 2 does not show OP reversing. How would OP be reversing in Photo 2 if they had not even passed the spot yet??

          OP clearly swung the car to their left to reverse in, showed by Photo 3. In which case the trolley would not be visible in their rear or side mirrors.

          • ShannonN on 27/02/2019 - 14:56

            @Soothsayer: Don't new cars have reversing cameras, would have shown in that?

      • HighAndDry on 27/02/2019 - 14:54

        I don't understand why there's always these comments implying the victim could have avoided it if they only did x, when it really doesn't matter now after the fact.

        I agree with you that OP's not at fault here, but these comments can be warnings or advice to others in how to be more careful in certain situations.

        It's akin to telling people to take defensive driving lessons - those are usually useful only to avoid accidents caused by others, but avoiding accidents, no matter whose fault it is, is still better than not avoiding them.

        • John Kimble on 27/02/2019 - 15:10

          I usually front park because it's quicker (would have helped here presumably) and have access to the boot more easily.

          • HighAndDry on 27/02/2019 - 15:15

            @John Kimble: I used to drive an old beater with terrible rear visibility so was always paranoid I'd hit a car, or get hit, when reversing out of spots.

      • Ughhh on 28/02/2019 - 02:31

        I don't understand why there's always these comments implying the victim could have avoided it if they only did x, when it really doesn't matter now after the fact.

        Because there's no way history/a situation like this could repeat itself?

        It does matter as long as trolleys, stupid lazy people (not referring to op) and cars exist.

    • HighAndDry on 27/02/2019 - 14:34

      I think the last photo shows the actual collision - OP is reversing into the spot and the trolley runs into the bonut of their car.

  • spackbace on 27/02/2019 - 13:21
    +3

    sigh

  • happirt on 27/02/2019 - 13:39
    -1

    show us the damage of this "deep dent" and it better not be a scratch.

    • Jodudu on 27/02/2019 - 16:06

      https://files.ozbargain.com.au/upload/290695/67172/img-20190…

      Maybe you think it's shallow but it will cost a bit to fix

      • CodeXD on 27/02/2019 - 16:51
        +1

        What the… You're saying a shopping trolley did that? How certain are you?

      • Arie on 27/02/2019 - 17:10

        I feel bad for you!
        Maybe you can try something like this

        https://www.youtube.com/watch?v=J79uO_H0kzo

        • Jodudu on 27/02/2019 - 17:35

          Lol I've attempted that like 3 times. Probably will work on some shallow dents, depending on location, but not deep ones.. didn't budge at all.

      • pegasusx on 27/02/2019 - 19:11

        Ouch man. Thats on at panel that has three sections and two folds. Yes, its gonna to cost 600+ if the paint is intact after they roll it back.
        Bit more if a panel respray..:(

      • happirt on 27/02/2019 - 22:03

        Yikes.. I'd be upset too in your position…

      • MementoMori on 01/03/2019 - 09:46

        Nah man, that's a fair ding. I'd be pissed. It's borderline claimable, depending on your excess.

        I estimate it'll cost around $800.

        Probably best to just ignore it and get a little bit more racist.

  • wannagrababargain on 27/02/2019 - 13:40
    +8

    My shopping trolley murdered…my groceries just gone!

    • Hirolol on 27/02/2019 - 16:30
      +4

      I don’t like it.

  • dealhunting007 on 27/02/2019 - 14:20
    +1

    How can others judge the trolley when you cannot confirm and validate at the time of being Hit? I doubt retailer will take any responsibility, it's not their fault that someone stupid left trolley out and gone.

    • spackbace on 27/02/2019 - 14:24

      it's not their fault that someone stupid left trolley out and gone.

      No apparently it is their fault

  • grog on 27/02/2019 - 14:26
    +7

    Thats not a lady… thats an rsole

  • aussieolfaction on 27/02/2019 - 14:47
    +10

    I'd never understand why some people leave shopping trolleys at random places, given that there are dedicated bays where they could leave it at. Seriously, what the f*&$ is wrong with these people?!

  • jno on 27/02/2019 - 14:49
    +4

    this happened at costco once me and my friends saw a random trolly getting pushed by the wind about to smash right into a car i quickly ran and kicked it over meter away from the car. It happened to be the car of the people walking behind us lol

    imagine i didnt bother, wouldve been awkward

    • HighAndDry on 27/02/2019 - 14:53
      +2

      The hero we needed!

    • Jodudu on 27/02/2019 - 14:56

      Damn if only you where there for me at the time. Did they thank you? Hopefully, someone pushed the trolley back to a bay though.

      • jno on 27/02/2019 - 15:11

        kinda? they were very blazé about it though lol

        • kolorijo on 28/02/2019 - 15:57

          that's too bad. I would be very thankful if you saved my car from the trolley.

  • ShannonN on 27/02/2019 - 14:54

    Don't see the point in warning the supermarkets about runaway trolleys by putting up disclaimers in the car parks stating they assume nil responsibility for anything a trolley does shows they are aware of the problem and seek to disassociate from any legal claim.

    It sucks this happened by all means show the video to coles management and ask them to put a pic of the lady if you can prove it her, up in store asking her to come fwd or others to dob her in other than that you are just wasting time and looking for sympathy

    • Jodudu on 27/02/2019 - 15:54

      It is a known hazard that to this date, the public think that no change can be made but I am sure if we all lodge all accidents and near-misses, the retailers cannot continue to turn a blind eye to it and have to update the trolley design to include a break. This can't be happening to only me which is why I put it up after a friend recommended me to. But sure, it might be a waste of time to you but at least I notified some people of the hazard, which they can try prevent in the future. It's just a car in my instance, but what if it is a person or a child. Please make some time to report and warn shopping centers and supermarkets if you had a trolley incident.

  • [Deactivated] on 27/02/2019 - 14:59
    +4

    This is a sh!tshow to assign liability.

    Personally, I'd swallow all my anger and disgust and just claim on insurance because my time is worth more but I completely understand how you feel.

    This is caused someone's blatant disregard for anyone else.

    I hate going to shopping malls. (Partly because I hate most people).

  • brokenglish on 27/02/2019 - 15:11
    +1

    I’m more interested in how you managed to get Chadstone to give you these photos without getting the police involved or something. They must be very free, or you gave them a very specific time, or you were very convincing. Care to share the process?

    • Jodudu on 27/02/2019 - 15:44
      +1

      Do they normally not co-operate? I was already convinced that I have to pay for the fix myself cause I couldn't find the lady. I have a dash cam but it only caught the top of the trolley cause it was too close to the car and the headlights are too bright so I couldn't determine which retailer it belongs to. On Monday, I told a work colleague about my weekend and they told me to ask Chadstone. I went online, sent a complaint on the Chadstone website and they responded saying it's not their fault. But my intention was reporting it as a hazard, and they provided me with the images the following day and told me to contact the retailers.

  • JIMB0 on 27/02/2019 - 15:22

    Looks like you failed to give way to the trolley. Definitely one of the small Woolworths trolleys as well.

  • Greihawk on 27/02/2019 - 15:54

    Looking at the photos, how did you get where you were without seeing the trolley? You must have either reversed all the way round the carpark, or driven past the trolley itself.

  • Traveller107 on 27/02/2019 - 16:09
    +2

    I'm a little confused about the point of this thread. I might get negged for this comment but have to say it.
    People leave trolleys all over parking lots precariously and its wrong and dangerous but whats more concerning is the OPs failure to spot the trolley rolling towards him for quite a distance. He didn't see it while it was behind him nor did he see it when it was in front of him. That could've been an irresponsible parents toddler or child. Damage to your car should be the least of your concern considering your amateur driving skills could be lethal. You need to be more attentive.
    If you have trouble driving safely and attentively because of music playing then you really need to better your driving skills before you injure someone.
    "Jodudu 3 hours 43 min ago new
    Had my music playing and I was concentrating on reversing into the spot, so I didn't notice the trolley until it hit. There were actually three trolleys gathered at the corner of the parking lot - coles and woolworths, so I wasn't certain which one hit my car."

    • Jodudu on 27/02/2019 - 16:34

      I don't know about you but I do not look at my rear mirrors, every other minute, when driving forward and having right of way, especially in a quiet parking lot with only a few cars that showed no signs of moving. Also, my eyes cannot look at the front and back of my almost stationary car when parking. The issue is that I was too careful when parking and slowed down- if only I was as lethal as you said and didn't slow down, I would have parked, and my car wouldn't have to get hit. It seems like quite a distance but it only took a couple of minutes to hit my car. That is precisely why it is a hazard. If you were walking and hear a sound, then decide to turn around to try to work out where it is coming from, it would probably be too late.

      • Ughhh on 27/02/2019 - 22:01
        +1

        When I'm in a parking lot, quiet or not, and especially during night time, I look everywhere, not just front. Apart from random rolling objects and blind (not literal) pedestrians, blind people could reverse all of a sudden.

        Even though you have the "right of way", doesn't mean you don't have to be attentive to surroundings. Takes less than 1 sec to look.

      • kay dee on 28/02/2019 - 23:45
        +2

        Sorry I don't actually have anything to add to your situation, other than it sucks that it happened it to =(.

        I'm just replying because I found this particular quote from you very interesting.

        Jodudu on 27/02/2019 - 16:34 new

        I don't know about you but I do not look at my rear mirrors, every other minute, when driving forward and having right of way, especially in a quiet parking lot with only a few cars that showed no signs of moving.

        When I first learned to drive (over 12years ago), my instructor(s) practically embedded into me the importance of awareness, and taught me that I should always be checking all my mirrors every 10-20 secs, and even more frequently when in an area with high pedestrian and blind spots (ie. a car park). As a matter of fact, I failed my very first driving test because I lacked "observation", basically I didn't show that I was doing enough "scanning" of my surroundings during the test, lol, learned the second time around to actually "move" my head instead of just my eyes to show that I was actually frequently scanning my surroundings.

        Anyways, even til this day when I'm driving on empty motor ways early in the morning I still check my mirrors every 10-20 secs, even checking my mirrors when I'm waiting at the lights. lol.

        Again I want to stress that this has nothing to do with your car park incident, or how it could've been avoided etc etc. This is me genuinely surprised by your quote that it seems normal for you to not need to check your mirrors frequently.

        So just wanted to know now, if there are other people on here that shares the same views as you in regards to how frequently they "scan" when driving, and is my frequent scanning a bit over kill? not that I'd change my habits, since I do it without even thinking.

        • ScuseMe on 01/03/2019 - 10:30
          +1

          Kay Dee what you said is completely true. Drivers these days lack awareness. I'm not trying to pick on Op. This is a general issue around all the drivers today. People think "I'm driving forward why should I care about what's happening behind me". I've seen heaps of time people not giving away to emergency vehicles cause they don't even know that it's behind them. Also driving slow/fast again not aware of it. I learnt to drive in a country where no one follow road rules. I was shocked when I got my Victorian licence. The process should be lot more strict.

          Anyway Jodudu I really hope you can get your back to its shiny state.

    • Hirolol on 27/02/2019 - 16:35
      -2

      He also bought a brand new car.

    • HighAndDry on 28/02/2019 - 11:06

      That could've been an irresponsible parents toddler or child.

      I kind of agree with the rest of your post, but OP didn't run into the trolley, the trolley rolled into OP's car. If it was a toddler or child, they would've run into OP's car and be just as badly off as if they'd run into a sign-post.

      Even from the OP's comment you quoted, they were looking where they were driving, so they wouldn't have run into anyone or anything if it was there.

  • profar on 27/02/2019 - 16:19
    +1

    GL. Go to a lawyer who will say you have a great case get 5-7 k from you . Even if the trolley was identified there is no case and the big Corp legal team will shoot down your rag tag lawyer .

    Best advice is wear it , your already wasted enough time on this getting the photo's that ultimately won't help you .

  • profar on 27/02/2019 - 16:37

    BTW love your poll 22 Coles & 7 Woolies . Since when did Coles have blue on there trolley clearly shown in photo 3 ?

    LOL Great accurate poll .

    • Baysew on 27/02/2019 - 17:11
      +3

      It's a rogue Coles trolley. Has struck in Tooronga, Bentleigh and now Chadstone. Could strike next in the Clayton area.

      Motorist up for hefty repair bill after costly collision with runaway Coles shopping trolley

      • Jodudu on 27/02/2019 - 17:46

        Oh wow. That's exactly what I mean. They are incidents hitting cars now but what if it hits a person. I am definitely going to write complaints to the retailers and I hope anyone who read this thread and experienced something similar will do too. I think it is more likely that they will have to do something about it if we report more incidences, accidents and near-misses.

  • Hirolol on 27/02/2019 - 16:38
    -1

    When you drove past the trolley it must have caused it to move out of place and start rolling.

  • SpotTheOzzie on 27/02/2019 - 17:18
    +8

    To anyone who leaves shopping trolleys not in a trolley bay, you're an absolute scumbag.

    • bmerigan on 27/02/2019 - 17:32
      +4

      So true.
      Also, can't believe someone voted this down. Though I guess we know what sort of person they are…

      • ThadtheChad on 28/02/2019 - 08:45
        +1

        Also, can't believe someone voted this down. Though I guess we know what sort of person they are…

        Selfish fking bastards.

        This is actually something that really gets under my skin. I see this very often in my suburb (Rhodes; very similar to Chatswood, a significant population of cashed up, very entitled, first gen youngsters from overseas), where some people leave their trolleys in the parking bays or just "hanging loose" in random locations. As a result, oftentimes during busy periods this renders bays unusable (because you can't just get out and move the trolley as people are unable to get past you).

        It is an incredibly inconsiderate and selfish thing to do. FWIW, I always try moving errant/abandoned trolleys blocking parking bays into the trolley bays, to try and undo the callousness of these self-involved fkwits.

        I actually had a bunch of 20 y/o women actually just leave a trolley in the bay I was driving into. Could not fathom why they would do something so obnoxious, so I got out of my car and asked them to put it in the bay. A few annoyed looks + eyerolls later, one of them very lethargically moved it out of my way.

        • Ughhh on 28/02/2019 - 09:23
          +2

          It is an incredibly inconsiderate and selfish thing to do.

          I have a feeling that some of these a-holes think they're the opposite of selfish, because they're "creating jobs".

          • ThadtheChad on 28/02/2019 - 09:40

            @Ughhh:

            I have a feeling that some of these a-holes think they're the opposite of selfish, because they're "creating jobs".

            Wow… that takes some serious mental gymnastics. Completely disconnected from any forms of social responsibility.

          • HighAndDry on 28/02/2019 - 11:09
            +3

            @Ughhh: I wonder if that reasoning will fly when you punch them, under the logic that doctors need jobs too?

  • bmerigan on 27/02/2019 - 17:31
    +2

    Not the retailer's fault. That's like blaming the company that made the trolley.

    I do feel for you though, a lot. Some people are scum.

  • profar on 27/02/2019 - 17:32

    Bit shallow Ozzie when there a lot of spots to leave a trolley's safely away from bays . Are they all scumbags ?

    • John Kimble on 27/02/2019 - 17:58
      +1

      Yep

    • ThadtheChad on 28/02/2019 - 09:45
      +3

      Trolleys go into the trolley bays. If someone is not doing that, then they are inconveniencing (and possibly adversely affecting; like in OP's case) other people around them. We all live in a society, we owe it to one another and are responsible for its upkeep together.

    • John Kimble on 28/02/2019 - 10:02
      +3

      Same as people who litter…especially smokers that drop butts everywhere.

  • [Deactivated] on 27/02/2019 - 17:59
    +1

    You've got buckley's chance of getting any money out of the supermarket or the carpark owners. And even if you track down the woman there's even less chance of getting money out of her.

    Your best option is to curse her name as you pay for the repairs. And that dent looks pretty clean so they might be able to pop it out without repainting which will be considerably cheaper than $1000. Ask around a few body shops.

    I sympathise with you though. People who dump their trolleys in carparks are scumbags. There is a special level in hell reserved for them, with nothing but slopes and trolleys, and they have to push trolleys to the return bays like Sisyphus and his rock, repeating for all eternity.

  • gasman70 on 27/02/2019 - 19:37

    Why on earth aren't trolleys in Oz fitted with a coin-release mechanism??

    It would prevent lazy bastards leaving their trolleys unattemded to damage some poor beggers car.

    • vodanh on 27/02/2019 - 21:42
      +2

      they have, coles/woolies down in my local shopping centres do that, and it worked, you see less trolley get abandon at carpark

  • stumo on 27/02/2019 - 20:42
    +2

    In the second photo you can see her running off to the bus stop top right. ENHANCE

    • Wallyt99 on 28/02/2019 - 21:50

      Why would she leave an empty trolley…. Without bags… And go to a bus stop. Makes no sense.

  • vodanh on 27/02/2019 - 21:41
    -2

    if you have the photo to prove you not at fault, then i think insurance will cover at no cost, since you only pay excess if its your fault, isn't that the case?

    • Ughhh on 27/02/2019 - 21:48
      +6

      I think you also need name and address of the at fault person, otherwise who is the insurance going to chase for the money?

    • bmerigan on 28/02/2019 - 09:11

      Someone has to pay. The only time you wouldn't pay is if you could tell them who to chase for the money

    • HighAndDry on 28/02/2019 - 11:11

      No. You only don't pay the excess if 1. the insurance company can find the other person to pay it, and 2. it's part of your policy.

  • SitarBoy on 27/02/2019 - 22:28

    im surprised they let you get CCTV photos without some police documentation! Our car was hit by another car while it was parked and we asked for cctv footage to identify the driver however, they requested we get the police involed in order to view the footage.

  • WreckTangle on 27/02/2019 - 22:36
    +1

    How come you dont know the trolley brand? Didn”t it stop when it hit your car?

    I’m not having a go at you tho OP, the situation sucks.

    • Jodudu on 27/02/2019 - 23:16
      -1

      Nah it didn't, it gathered at the corner of the parking lot with 2 other trolleys. Woolworths and Coles. I quickly parked and jumped out to try and find the lady, who was already gone so I didn't notice the brands until later. I thought it was a Woolworths one but I saw 2 Coles.. then I saw the pics… so I thought I'll ask the public lol.

  • readeral on 27/02/2019 - 22:46
    +3

    I don’t know if you’ll see this post in time, but I’d be doing some very careful calculations before claiming on insurance, eg what is your no-claims bonus going to net you over the next 5 years, plus a claim within the first year might find your policy flagged for a “general increase” as you’re higher risk…
    Not saying don’t claim, but you’d wanna bet insurers price your policy specifically to amortise the cost of your claim, and you might be better off with premium changes and your excess to just find a detailed who’ll do you a good price. Tell them it’s not an insurance job so they don’t give you the BS price they give for insurance quotes.

    Source: worked for AAMI insurance in policy maintenance (eg processed these exact price increases…)

    • Jodudu on 27/02/2019 - 23:12

      Thanks for your advise. I wasn't going to go through insurance and probably fine with driving the car as is. It's just a dent, who hasn't got one before. Actually my last car which i traded in was dent free for 7 years, which is why it was frustrating at first. I was just more worried about the possibility of it hitting people.

    • gimme on 28/02/2019 - 11:26

      On a completely different note, can you explain why AAMIs so called 'loyal customer' discounts were still used to produce more expensive premiums compared to just (re) signing as a new customer? This was the case a few years ago where every year I let my insurance lapse and sign up as a new customer and approx saved $50 on the policy. Things may have changed now as I'm no longer with AAMI

      • readeral on 28/02/2019 - 12:19

        Nah, sorry to say! Last I worked for them was a decade ago, at the point of the suncorp take over. The business has entirely changed since I worked there and is not a business I have any confidence in or interest in insuring with any longer :-/

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