7 Weeks Delay between Deposit and Delivery - What Can I Do?

LEyespy on 30/04/2019 - 16:15

I'm in the process of buying an 130n from Hyundai and there seem to be some problems. I' throwing it out to the OzBargain brains trust for advice on how to proceed.

I paid my deposit on the 3rd of April, after some delays, I finally get a handover date of 26 April. That's a long wait but with tinting etc and the Easter break I can accept that there will be some slowdown. I received a call on the 24th saying the car won;t be ready as Hyundai have not supplied all the parts (specifically, the vinyl paint protection), new delivery date, 30th of April.

Today I get a call from my salesman: Apparently Hyundai didn't send the parts because they also haven't sent the car. It's still in whatever compound they keep them in before sending to the dealer. Why is it still in the compound? Apparently it was damaged in transit. How damaged? They don't know. How long will it take to fix? They don't know.

I'm left with three options:

  1. Wait for them to fix the car and accept it. No ETA
  2. Accept a 2018 model swapped from another dealer. No ETA
  3. Wait for the next one off the boat. ETA 21st May.

So the only date they can give me is seven weeks after payment of the deposit. I feel like this is not acceptable and that they should be obliged to provide some form of compensation for messing me around (and sitting on my deposit for a couple of months).

What say you OzBargain. What is a reasonable to expect from a dealer under these circumstances?

Automotive

Comments

  • bargainhunter87 on 30/04/2019 - 16:24

    Absolutely would be fighting this. How frustrating! What does the contract say? I would have a good read and pinpoint clauses that they are in breach of and bring this to their attention. If they are giving you a car that you did not sign for, they are technically not fulfilling their end of the contract. 21st of May is a significant delay!

    • bargainhunter87 on 30/04/2019 - 16:26
      +4

      Also - no body wants a damaged car that has been repaired. If that is what you are getting, I would want the price to reflect that.

    • Eyespy on 30/04/2019 - 16:27

      Would you believe they have 120 days from the original delivery date to supply the car per the contract?

      That's not a typo.

      • bargainhunter87 on 30/04/2019 - 16:31

        I'm not across standard Sale of Vehicle Agreements, however 120 days seems high. I can understand why a standardised agreement would have such a clause (for circumstances exactly list this). Does the contract specify a date ? If not - I would still be arguing that OP would not have purchased the vehicle had it been communicated to him that he would be waiting till mid May.

      • spackbace on 30/04/2019 - 16:49
        +1

        Totally standard, every contract has 3 months unless a delivery date is on the contract.

        Is there a delivery date on the contract?

        • Eyespy on 30/04/2019 - 16:56

          There is not.

  • MeesusEff on 30/04/2019 - 16:26

    Can they be liable to loan you a car until yours is ready? I had a workmate that got that from Kia

    • bargainhunter87 on 30/04/2019 - 16:27

      This should be bare minimum wouldn't you think?

    • Eyespy on 30/04/2019 - 16:28

      Maybe, but the insurance excess for a loaner car is pretty high. I'm happy to sit on my slowly depreciating trade in until they get their shit together.

      • Seraphin7 on 30/04/2019 - 16:39

        Isn't this at odds with your post?

  • bloom on 30/04/2019 - 16:39
    +1

    Might want to cancel the snake oil (paint protection) while your at it

  • spackbace on 30/04/2019 - 16:51
    +2

    Wait for the next one off the boat. ETA 21st May.

    Do this, suggest compensation you want, make it reasonable (first 2 services free etc). Don't ask for the world.

    Do it level-headed and I'm sure you can reach some middle-ground.

    Waits are perfectly acceptable. We're coming off a roughly 6 month wait time for hybrid Camry. 86 was up to 18 months at launch. Mustang reached similar wait times.

    • Eyespy on 30/04/2019 - 16:55

      I got an 86 within two weeks of launch. Admittedly I had a ten hour drive home.

      Solid advice on the comp'd servicing.

  • Ocker on 30/04/2019 - 17:24

    Next ETA date of May will almost certainly be 2019 build date. Far better option than going for a 1 year old 2018 build .

  • [Deactivated] on 30/04/2019 - 20:03

    Hyundai have not supplied all the parts (specifically, the vinyl paint protection)

    Lol

    The correct solution is you take your deposit back (not applicable since they didn't miss the delivery date), renegotiate a better price and don't pay for dealership paint protection.

  • pegaxs on 30/04/2019 - 20:07

    Stamp your feet and roll around on the ground, kick and scream.

    Next step is to seek your CoMpEnSaTiOnS.

    Or, you know, you could just cancel the contract and take your money elsewhere. If they have informed you that it was damaged in transit, get your deposit back and take your money to another dealer. But, if the current dealer can’t get the car in time, chances are that another dealer won’t be able to get it any quicker if they don’t have it in stock.

  • uk3000 on 01/05/2019 - 16:58

    I'm in the same boat, been waiting since Feb 22nd: https://www.ozbargain.com.au/node/453916

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