PayPal and Auspost Letting down Sellers
Sold a phone on ebay a few months ago. Auspost had tracking not show new info for a good two weeks in transit and buyer filed a dispute for not receiving the item which was fair enough. Ebay ended up paying out the buyer only a few days after dispute was opened even after the tracking clearly updated showing it was on for delivery tomorrow. So I was left out of pocket but the buyer kindly returned the funds.
Three months later the same buyer filed a dispute for said item stating that it was not received. PayPal pretty much immediately took my money and gave it back to the buyer despite myself offering clear proof that the buyer had received the item. Filed an appeal claim and that was also ignored with no explanation just an automated message. Managed to get my money back again after buyer apologised and mentioned that they had filed a dispute in error after seeing the same transaction twice.
Anyway, I finally have my money after having it taken twice and only getting it back at the honesty of the buyer. Both ebay and PayPal pretty much immediately refunded the buyer after a dispute was opened even though I had evidence of posting it and then item being received.
Bit of a rant but I'm sure other Aussie ebay sellers would have similar experiences with the big three - auspost, ebay and PayPal screwing over sellers. Keen to hear other people's experiences.