Not Eligible for Redundancy Package

Hi guys,

My uncle has a dilemma. He worked as permanent full time for a retail warehousing company for 20 years and the company collapsed last year.
He was told he's not eligible for redundancy package because he's not a permanent resident or Australian citizen.
He is a temporary resident seeking a permanent residency and legally allowed to work. The union is taking his case but they are really slow and so far heard nothing back from them. He was wondering if anyone has been in the same situation as he thinks the ineligibility for redundancy package because he's a temporary resident sounds bull.

Have you heard anyone else experienced similar case like my uncle?

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