So a friend of mines recently got a casual full time position with one of the big 4 bank as a call center operator for their cards department in south bank.
she told me that they must be at their desks 15 mins prior (which is not paid for) to their actual starting time to make sure they get all the required software running so they can start taking calls as soon as their shifts starts.
example : if your shift starts at 830am, you have to be at your desk at 815am and if you are not , it is considered that you are late.(this 15mins is not paid for)
also if you your shift ends at 430 pm and you are still on a call (which sometimes can last up to 1 hour or more) you have to stay back and this also is not paid for.
same for tea break(15mins) if you on a call and miss it, for whatever reason you are told that you can only take 10mins instead of 15mins and every single minute you are late is accounted for.
lunch breaks timings are also a mess , say lunch is at 1pm and you are on a call, you can only go to lunch after the call which after a 2hour is 3pm .( so you started work at 815am , get a break at 10am for 15mins and then go lunch at 3pm.( i personally think this is cruel)
i think this is very unfair and illegal and this bank is taking a massive advantage on those causal staff and worst, since the staff are causal full-time they cannot argue this situation by risk of losing their jobs.
Any thoughts on how to solve this situation.
i believe that they should be compensated for every single minute they are working since they are casuals and not permanent-salaried fulltimes.
OK LETS LEAVE THE LUNCH SITUATION OUT AS I UNDERSTAND IT IS NORMAL.