Please tell me what you think about this issue:
MegaBuy advertised stock for a particular price, and I bought stock at that price. I've bought stock from Megabuy before, and usually they ship very soon after purchase, so when I didn't receive an update (i.e your item has shipped) I contacted them. In fact, I contacted them 3 times via email over 7 working days, and each time I was told to wait for an ETA. On the 7th business day I phoned the store directly, and I was told that I would not be sent my order. According to the person receiving the call, MegaBuy made an 'internal mistake' and I bought items (2 LG32UD99-W) at promotional prices when the promotion was over.
However, I didn't see anything about a promotion on their website, or anything in relation to the end of a promotion. All I saw was the item price and I bought the 2 items at that price. What was also interesting was that the staff member told me that there were at least 5 LG32UD99-W monitors in stock, but I wouldn't be sent any of the stock because there were no monitors in stock for 'the price I paid', and the monitors would go on promotion again in another 2 weeks and if I wanted to have the monitors at the price I paid, I would have to wait until that time. I asked to speak to a manager, but was told non were available and I should send an email to management about the issue.
I followed up with an email, and received this in response:
'Thank you for your enquiry. Unfortunately, at the time of ordering the stock had been sold to another customer before you and we’ve been quoted a lead-time of roughly 2 weeks (20/08) for us to receive more stock at the low, promotional price you’ve paid.
'We are able to source stock from another supplier at a far higher price; however, we cannot cover the difference would need you to pay that IF you need stock urgently, as it’s no small amount.
'Alternatively, I’m happy to cancel this order and provide you with a full refund if the above is not suitable. There are no other options at this stage, as the units were sold virtually at cost, so we cannot provide further discounts/coupons.
'Please let me know how you’d like to proceed, as the backorder is still in place with our supplier for the estimated stock arrival date: 20/08.
Regards,
Management'
My gut reaction from the beginning was of disgust. I feel that I went into a contract with Megabuy for products they advertised and they took my money for said products. If they didn't have the products 'at that price' then they were falsely advertising said products. My feelings are that if they made a mistake by not changing the price of a product and they continued to advertise the product at a particular price, then that is their fault and the business should absorb the cost.
These are just my feelings however. Please let me know what you think? Am I being unreasonable?
Yes.
They've offered you a full refund. Take it.