update Shung has posted my full name and all our texts: https://ibb.co/3pmzcDR
Hi guys anyone know what I can do in this instance?
Sold a laptop on ozbargain via paypal. The buyer kept it for a month then told me the fan is too noisy
He has now lodged a complaint with PayPal that the item wasn't as described and PayPal is siding with them
PayPal said even if the buyer is lying or committing fraud there's no protection for sellers. They told me I would win the case and now they are saying they made a mistake…
One of the staff said I need to receive the item back then lodge a counter claim saying they didn't send it back in good condition… Wtf?
I have all the texts emails and photos where the buyer admits lying. PayPal said they cannot review any information unless it's from the buyer.
The special HP warranty I gave the buyer also let's hp go to his office or home and fix or replace on site for free. No cost and no delays.
I finally started up the laptop last night and spent a couple of hours setting it up. Unfortunately I could not come to terms with the loud noise from the ventilating fan and as exaggerating as it sounds, it gives me a headache everytime I hear the noise.
Would it be possible for me to return the laptop? I will of course be happy to bear the cost of shipping the laptop back to you and am only seeking the refund of $1600 and nothing more.
I really wanted it to work and I am sorry.
Hi there Shung, that's strange are you running it in high performance mode? And have you done all the windows and Lenovo updates. It was sent in factory reset mode so there is a lot of updates.
The warranty is very good HP will come to your home or work for free and fix or repair or replace as need be if there is a problem with the fan. It should be quiet unless gaming or in high performance mode. Happy to call HP for you if it helps or find the warranty number and pass it to you. If you're still unhappy after they visit you, they should be able to replace it with a new one.
I'm just at work at the moment but let me know later how I can help :)