Kogan Shipped a Secondhand Xbox Wireless Controller to Me

Lsicaboy on 25/10/2019 - 19:08

This is the first time I shop on Kogan. I bought an Xbox wireless controller through this deal https://www.ozbargain.com.au/node/491260

I received the item today and the box is re-sealed. There is another seal on top of the original seal (The original seal is broken).

Also, there is an unremovable dirt mark (2mm) between button Y and B.

This item was sold as a new item while obviously someone used it. But the product description says “Please make your selection carefully as we are unable to accept this product for refund or exchange if you simply change your mind or if you made an incorrect purchase”

What shall I do next?

Gaming Game Controller Microsoft Xbox One Accessory

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Comments

  • mskeggs on 25/10/2019 - 19:21
    +5

    What do you want to do?
    I would probably play x-box if it wasn’t a gift.

  • qwerty on 25/10/2019 - 19:42
    +8

    contact kogan

    • spackbace on 26/10/2019 - 01:09
      +1

      I expected op to say 'I tried asking Kogan but they wouldn't do anything"

      I expected far too much apparently

  • JimmyF on 25/10/2019 - 20:19
    +5

    ozbargain helpline says…….

    What did Kogan say when you contacted them?

  • mbck on 25/10/2019 - 20:51
    +3

    Ahhh good ol kogan. So many dodgy stories.

  • payton on 25/10/2019 - 20:53
    +3

    This item was sold as a new item while obviously someone used it.

    contact kogan, get a replacement

  • firedragon on 25/10/2019 - 21:40
    +1

    Hope Kogan send you a new one. I guess it's one of those deals where it was too good to be true :(

  • Eeples on 25/10/2019 - 22:29

    Take a picture of the box and don’t open it.

    • RockyRaccoon on 26/10/2019 - 04:53
      +5

      That strategy only works if they were superman.

      unremoveable dirt mark between buttons…

      As most mere mortals would only find this out after they opened the box 🙂

  • spal on 26/10/2019 - 04:57

    Like we have duplicate check test prior to posting a deal. Probably, need to have similar for forum posts.
    Does your question relates to a supplier. Have you contacted the supplier? OzB helpline will be best able to assist with your inquiries if we know what did the supplier say.

  • cute as duck on 26/10/2019 - 05:43
    -3

    The thread is dumb.

  • whooah1979 on 26/10/2019 - 08:35

    What shall I do next?

    Take at a lesson and don’t buy from Kogan.

  • Ughhh on 26/10/2019 - 09:02

    Not sure why you're putting your issue/return reason under "change of mind" when is not. Understand what classifies as "change of mind".

    What shall I do next?

    Whatever you want to do (apart from just accepting it) whether you want a return, refund, open a claim with ACCC fair trading VCAT, FBI, they all require you have to have made contact with the business first, to try and address the issue. This isn't just with kogan, but anything.

  • EightImmortals on 26/10/2019 - 09:28
    +1

    "This item was sold as a new item…"

    So 'goods not as described' then.

  • wekimekigugudan on 26/10/2019 - 09:40

    Could it be a refurbished controller?

    Same issue here.

    • sicaboy on 27/10/2019 - 11:08

      Exactly the same situation I met

  • manbearpig on 07/11/2019 - 22:28

    Try jif to remove the mark. As long as it's not a scratch, I find jif works wonders to remove dirt and other marks on controllers. It's much better than soap or detergent.

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