I have a dilemma and thought I seek out some opinions here.
The family 4x4 was booked in at our a local Auto service center ( a national chain) for wheel alignment after a new suspension was fitted.
Upon reviewing the dashcam footage we saw that the mechanic made super nasty comments about the tissue boxes using "choice language", abusing other drivers and worst of all doing 72km/h in residential zones.
The alignment done so poorly that we had to bring it to another place and $$ again. I was back at the shop and after seeing how the manager dealt with staff I decided to cancel the booking (to get it fixed) and rather pay than complain, which I was planning on doing once they got the job right.
I guess the guy would easily have access to our address/phone details if I complained at the store directly. Same applies if I went via their HQ. I am sure this would not be an isolated incident so what can I do?
Given the mechanics language and attitude on the road as seen and heard on the dashcam I would worry about retaliation.
What would you do?