Jetstar Travel between 14-20 December - Free Change to Sooner Flight or Refund
Jetstar is offering to allow those with flights booked between the 14th and the 20th of December to; change flights to an earlier flight between now and the 13th of December in order to avoid the industrial action period (at no additional cost) or refund your flights between the 14th and the 20th of December if you wish.
This is good for those who may have taken the cheapest flights at the time of booking but actually have more convenient flight they want or those whose plans have changed over Christmas and could get a sweet refund! For the rest of us – hopefully the delays aren’t too bad!
This was posted on the JetStar travel alerts page:
We have been notified by the Australian Federation of Airline Pilots that it plans to take a range of industrial actions that could disrupt travel between December 14 and December 20, 2019
Our teams are working hard to minimise the disruption to customers.
As soon as we know if your flight is impacted we will contact you directly via SMS and email.
Please make sure your contact details are up to date. The best way to do this is via Manage My Booking: https://booking.jetstar.com/mmb/#/login.
This Travel Alert will be updated regularly with the latest information.
Refunds and alternative flights for customers travelling 14 - 20 December
If you are flying on these dates and your flight is cancelled or delayed by more than 3 hours we will offer you the choice of an alternate flight or a refund. For customers who have to overnight away from home as a result of this disruption we will also offer accommodation and meals to a specified value.
We understand this industrial action creates uncertainty, and so if you are travelling with us between 14 and 20 December and you would like to cancel your travel now, you can request a refund by contacting us on live chat (link above). You can also contact us to move your flight forward to travel between now and 13 December at no additional cost.
Flights operated by Jetstar Japan, Jetstar Asia and Jetstar Pacific are not affected by this potential action.