Harvey Norman being hardly normal yet again!!

Has anyone had issues when returning items back to HN ?
First months ago, took me 2 weeks to return an item(nvidia shield) after I attempted the return the next day after a bought it..because the geforceNow was already used on that particular console….now the second time I made an online order for an JBL speaker and did not even collect it as I went to the store to check it out and was not happy with the sound so i decided to cancel the order.
I mean simple..right…
Well not in HN…I had to argue the law as they said they dont accept change of mind returns..
Terrible and very agressive customer service!!

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Harvey Norman
Harvey Norman

closed Comments

  • +2 votes

    And?

  • +22 votes

    I don't think a retailer has to provide anything under ACL for a change of mind by the buyer.

    • -6 votes

      Fair enough..
      I did not know that…
      Apreciate the info…

  • +7 votes

    Oooh I wanna be part of another thread that results in the OP disabling their account!

    Anyone want popcorn? Under ACL, if you don't like it, I will not refund you


    Jozimozi on 30/09/2019 - 17:37
    Bought one and returned it the next day..when found out that 72 dolla voda tv can do the same

    Do you research anything that you buy before buying? lol

    • +6 votes

      seems to be common theme for OP.
      opened a package from ebay and then tried to return it.
      link

      • -3 votes

        I mentioned it happened twice so far…so no ..it is not commom..

    • +5 votes

      Yep, seems like the OP is a retailer's worst nightmare

      Now I want to return the item to the seller. The Gamesmen seller is happy to accept return as long as I start the return process with ebay. Unfortunately ebay refuses to do anything about it cause I had previously opened up the not received case with PayPal.
      PayPal won't do anything cause the case is closed!!And they won't open up another cause you can't just change your mind and return items you bought for no "good" reason. The item has to be either not as described or damaged..

      • -11 votes

        I honestly thought that i can return items if i want to..

        • +9 votes

          How many stores have to say "no" before you realise you can't?

          God help the poor person working at the counter who had to deal with you.

          • -8 votes

            @spackbace: .you very nasty ma man…i posted a question…now i got answers…no need to be an ashole!!

            • +3 votes

              @Mandalorian: But you've been through this situation before…

              And given the attitude you got from the HN employee, were you honestly civil through the whole conversation (when you wrongly quoted ACL to them)?

          • -1 vote

            @spackbace: And the answer is two.
            Two stores.
            Hence this post.
            I thought..who to ask better than the ozb community..
            Little did I know I will get hammered…
            Nice one folks!!

            •  

              @Mandalorian: Two stores which operate under the exact same set of laws. If it's "NO" for one, why would the law suddenly change for the second store?

        • +2 votes

          Of course you can't, do you think it's fun for the stores to send the item to you, then organise a return, then restock it just because you decide you don't want it? This costs them time and money.

    •  

      What r u talking about???

    •  

      Disabling account???What do you mean??

  • +2 votes

    I had to argue the cpnsimer law as they said they dont accept change of mind returns

    To save us all some time, what is your understanding of what you are entitled to in relation to change of mind returns under the ACL?

    • +6 votes

      It's not ACL, it's cpnsimer law, jees get it right

  • +3 votes

    Change of mind returns are not in consumer law.

    https://www.consumer.vic.gov.au/products-and-services/busine...

    QUOTE
    Generally, a store does not have to give a refund or replacement if a customer simply changes their mind about a product.

    Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees. View our Guarantees that apply automatically page.

  • +5 votes

    a) You don't get a "change of mind" return, even if it is the next day.
    b) So you decided to order a speaker, on spec, then go to the store and see if you liked it?

    I'm not a big fan of Harvey but, in each case, the return is contingent on the item not being fit for purpose. Either damaged or significantly different to what was represented.

    I think, perhaps, you need to be a tad more diligent in your choices; prior to purchase. Sounds like this might fix a bit of your "customer service" issues.

    •  

      the first case was a late delivery of a present..so i returned the box as it was delovered..
      Second case was an order cancelation. Speaker was on sale online and i bought it…then before pickuo I tried it ..discovered it was crap..decided to cancel the order…seems resonable to me..???

      • +3 votes

        Wouldn't it be wiser to have checked before buying? perhaps thats a lesson learnt??

        • -2 votes

          Check what??

          • +2 votes

            @Mandalorian: If you like the speaker. Seems like a reasonable thing to do before you buy something?

      •  

        You don't have a right to cancel orders.

    • -1 vote

      Lol..maybe..maybe!!

  • +3 votes

    don't buy shit you don't like

    • +4 votes

      But But in OZb buy first ask questions later?;)

      • -6 votes

        Thats right..lol
        P.s. lots of keyboard warriors here

      • +1 vote

        The good old Ozbargain mantra

  • +3 votes

    ahhh… the old buy now decide later guy.

      • +1 vote

        not your product, maybe like other have said research and decide first before purchasing, that type of arrogance isn't going to get you far in life

      • +3 votes

        Once you've spent it it's not yours anymore.

      • +4 votes

        The entitlement is strong in this one.

        •  

          Amazon baby!!!

          • +2 votes

            @Mandalorian: We all secretly hope amazon bans you, you probably abuse this privilege and will eventually ruin it for everyone.

            • -1 vote

              @cloudy: Thats because the size..little man..
              You simply do not know anything about me.
              But youre happy to jump on the bully wagon!!!
              Who hurt you little man..
              Be nice to people seeking advice…

        • -1 vote

          Like you being entitled to be rude!!

  • +3 votes

    What is with the recent posts by people who think that the ACL means they can return anything for any reason (or none) and the poor retailer just has to suck it up?

    •  

      Maybe Im used to buy from Amazon…lol

  • +1 vote

    Change of Mind
    Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

    From: https://www.harveynorman.com.au/customer-service/refund-poli...

    •  

      Now I know..
      Thank you!

    • +5 votes

      Oh the irony.
      Did you ever think that going in to HN and demanding consumer rights that you do not have amounts to bullying?
      Or that your unreasonable demands will make it harder for anyone else who might have a more reasonable basis for a return?

    • +5 votes

      Actually there was some pretty good advice here, I really don't think there was any bullying.

      If you look at the title of your post, that is actually bullying. Think about that for a second

    • +4 votes

      Nothing personal but I think your post struck a chord… In the wrong way. I've been on the Seller's end of this issue and it is incredibly frustrating and costly to deal with customers who treat online buying as a virtual dressing room: try something out and then return it, or start throwing ACL threats and leave negative reviews based on misinformation.

  • -1 vote

    It was a valid return.nvidia was used by somone else already cause the geforce now was claimed …the dpeaker was just an order not return….read the whole story before jumping to conclusion..

    • +2 votes

      but quite simply specifically on the second case you are not entitled to a return or a refund yet you are complaining

      •  

        But it was just an order..
        The item was never collected..
        Why is that bad?

        •  

          Try - "Possession is 2/10ths of the law you have it so na na na na na", then run off flailing your arms….

          Works at my shop.

          • +1 vote

            @farque: Hahahaha god I'm so glad I no longer have anything to do with retail. At least in my current job, I have some latitude in picking which clients to tolerate…

    • +4 votes

      "read the whole story before jumping to conclusion"

      Erm no, you added that information about the Geforce just then. Did you know that everyone can see revisions when you edit?

      •  

        Thats why I added it broo…to avoid further misunderstanding broooo…
        There is no conspiracy here. Im not bs ing anyone..

      •  

        And also. :..at the beginning of the thread…mr spackback has posted a oink to my original comment re Nvidia with all the details…

        •  

          Were you playing Pig in a poke?

  • +3 votes

    god i love Ozb

  • +5 votes

    tldr doesn't understand how acl works, had change of mind. Blamed it on retailer

    I give this post 3 1/2 stars, very entertaining and not too long

  • -1 vote

    I always wonder why large retailers don’t allow change of Mind purchases if the goods are intact/unopened and you have a receipt.

    When you buy gifts for people sometimes you need to return it, I now always make sure the place allows hassle free returns. Why make it hard for customers to shop at your store?

    Look at all the top retailers in places like America, they all allow hassle free returns. You don’t adapt to your customers then complain because people choose to support you.

    •  

      Thank You!

    • +5 votes

      Small margins, restocking costs and impacted revenue. It's not rocket science.

    •  

      Many do - and that's great.
      However some don't - and they are perfectly free not to.

    • +2 votes

      I always wonder why large retailers don’t allow change of Mind purchases if the goods are intact/unopened and you have a receipt.

      Because their business is selling products. Not buying them back.

    • +3 votes

      Why make it hard for customers to shop at your store?

      Youre not really a customer if you keep returning products…

  •  

    Don't try handing in common sense, oh wait

  •  

    Cancel culture is sooo 2019.

  • +3 votes

    I had to argue the law as they said they dont accept change of mind returns..

    Sounds like you were the bully there

  • +3 votes

    get it from JB next time.. they accept change of mind returns (even for opened and used items at the store I worked) and have better pricing policies (price match and refunding difference if price drops within 2 weeks)

    don't worry OP, change of mind happens REALLY often and a LOT of customers ask about this policy… (especially when getting a gift for someone else). in your case, I don't see why they would not refund if item is brand new/sealed, especially if you haven't picked it up… but I guess that's their policy.

    •  

      thats what I thought..

    •  

      yeah, I prefer JB as well. However, last thing I bought we had some pretty good discount gift cards and I want to use them up. Got one of the Apple 5 watches that had the $60 discount on them. With the discount gift cards it was a pretty good saving over RRP.

    • +3 votes

      OP's problem isn't wanting to return things for change of mind. Lots of people do it.

      The problem is OP thinking they're entitled to return for change of mind, and misquoting the ACL at retail workers to try and force them to accept the return.

      •  

        yea… OP should have asked HN staff about their policies before purchasing it, especially since OP seems like the person who changes their mind a lot..! (based on comment history)

  • +1 vote

    I was in Debenhams Melbourne, who are currently in their last week of a closing down sale, and this woman rocks in, with some stuff and says.
    "I would like to return these, sorry it is outside the 28 day period".

    Frankly I was flabergasted.
    a) Who holds onto something for more than 28 days and then decides to return it? Didn't it look good in her wardrobe?
    b) The place is closing down, the last thing they need is for her to give them more stock.

    The lady behind the counter explained that they weren't taking any returns since December.

    I can understand return policies, as a customer courtesy, but there needs to be some common sense associated with it.

    •  

      Who returns stuff after 28 days? People who want to wear something new and just once, and then return it like a free rental.

    •  

      a) Who holds onto something for more than 28 days and then decides to return

      People who used to abuse (myself included) DJs’ returns policy before it got changed in August last year. My training had an example of someone who bought a pair of shoes and returned them five years later, as they were still brand new, unworn, and he had the receipt …

  • +1 vote

    Plot twist - it's actually op who's hardly normal.

  • OP has received the answers they were after and requested the post be closed.

    Thanks