What Can Be Done Where Unable to Redeem Coles Glassware Promo

Ash-Say on 26/01/2020 - 14:29
Last edited 26/01/2020 - 14:30

Currently Coles is running promo where you earn 1 glassware credit for every $20 spent. The minimum credit required are 25 so essentially you need to spend $500 to reach this status.

Both me and my partner have been doing Coles shopping instead of Woolies to utilise this promo. We reached 26 credits each on our cards but when we tried to redeem them, we were advised the glasses for these credits are sold out. The minimum credit required to redeem available stock is 35 credits. We tried couple of other stores and all had same situation. They refused to offer other glassware or even give 1 by combining our credits which totals to 52.

We are quite disappointing as we spent more than $1000 and can't even redeem the promo. Is there something we could do about this situation?

Food & Grocery

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Coles
Coles

Comments

  • spackbace on 26/01/2020 - 14:32
    +34

    Sold out = sold out

    You snoozed, you losed

    • bdl on 26/01/2020 - 17:36
      -1

      OP got their arseware kicked out of store with no glassware

  • mskeggs on 26/01/2020 - 14:32
    +6

    Bad mouth them on their Facebook page?

    • spackbace on 26/01/2020 - 14:33

      ACA?
      Scomo?

    • JimmyF on 26/01/2020 - 16:59
      +8

      Why? It said limited time, stocks may not last…..

      GASP stocks didn't last.

      • capslock janitor on 28/01/2020 - 15:08

        I notice on my last receipt I got 2 GW points, and only spent ~21$.

        Perhaps they have doubled the points earnings?

        • JimmyF on 28/01/2020 - 15:14
          -1

          Last min rush to give people close to getting some glasses points? My coles said they only had about 5-8 sets left and if I wanted any to get them now as I had enough points. I'm like nah, got one set, cheap and nasty. Someone else can have them.

  • Hybroid on 26/01/2020 - 14:33
    +20

    1) Try other stores till you find stock of the 25 credit ones
    2) Shop more as you would and get the 30 credit ones
    3) Go buy some from IKEA, they're really basic cheap glasses no matter how 'European' they dress them up
    4) Wait till promo ends and they slash the credit cost by 50% to get rid of remaining stock

    The T&Cs of the promotion clearly state 'while stocks last' so you have no direct recourse at all.

    • Ash-Say on 27/01/2020 - 09:58
      +3

      Thanks for the advice. I will just forget about it as no point pursuing it and wasting time when no close by store has a stock.

      • anonymous01 on 28/01/2020 - 21:41

        There are special products which give you extra points. We bought some normal grocery + Coles branded Tandoori marinade ($1 or $2?) and spend only $20 in one session. That gave us 2 points for each shopping session. Got some champagne glasses in the end (I see no difference between them and 75 cent glasses I saw at K-mart last week, but I am no glass expert).

        Some useful information that almost no one cares about:

        Unfortunately these offers are designed in such a way that makes you spend a lot of money, and by the time you want to redeem them, they sell out.

        They use your flybuys (and woolies) data, linked to your demographics and sell that data as well.. i.e. what brands you buy, which age group is more likely to buy this product etc.

        Source: https://www.smh.com.au/national/coles-shares-personal-flybuy…

        So those points that you think you are getting for free, it's making them more money than the benefits you get from them.

        There's a reason Coles/Woolies can afford to sell lots of products at 50% off, while Aldi can not.

  • outlander on 26/01/2020 - 14:35
    +1

    Listen to 16 tons, and lament the decision to ever trust in a company store.

    • spackbace on 26/01/2020 - 14:43
      +5

      Nothing to do with "trusting", the lower valued glasses would always be the first to go, so they sold out first.

      Can't pool points together for obvious reasons.

      It's all just a case of "oh no I missed out but I don't wanna miss out"

      • kerfuffle on 26/01/2020 - 14:47
        +5

        It was the same with the container promotion; the cheapest item being the vacuum pump sold out almost everywhere

        • WhyAmICommenting on 27/01/2020 - 13:49
          +2

          “That’s not my bag, baby”

        • capslock janitor on 27/01/2020 - 15:41

          some just got the pump, but no containers lol.

          we though, saved up for the minimum container first

          • kerfuffle on 27/01/2020 - 15:44

            @capslock janitor: Because you could sell the pump for four times the cost of the actual pump on eBay

        • spackbace on 26/01/2020 - 17:33
          +3

          To reduce the chances of being stuck with them after the promo?

          Makes more sense to run out, than to have too much.

          Well, at least that makes sense to me

        • capslock on 26/01/2020 - 19:21
          +10

          They intentionally don't have enough stock of the cheaper ones to force people to earn more credits and get the more expensive ones.

        • Randolph Duke on 28/01/2020 - 09:11

          It’s a promotion. Not everyone is designed to get a freebie.

  • Typical16-bitEnjoyer on 26/01/2020 - 15:05

    Is there something we could do about this situation?

    Go back in time and read the terms and conditions of the promotion.

    • Wally on 28/01/2020 - 01:02
      +2

      or future proof: Have one Flybuys account - for your partner and self - - pretty sure Flybuys allows multiple card holders on the one account

      • kerfuffle on 28/01/2020 - 05:27
        +3

        They do, but the OP had other reasons for having two separate flybuys accounts

        • udyz on 28/01/2020 - 18:55

          Its just bar-code. can use a photo of the barcode to scan! Or sure flybuys app to scan…

  • JimmyF on 26/01/2020 - 15:42
    +9

    by combining our credits which totals to 52.

    First mistake, if you only focused on using one card, you would have been there ages ago.

    We reached 26 credits each on our cards but when we tried to redeem them, we were advised the glasses for these credits are sold out. The minimum credit required to redeem available stock is 35 credits

    Ok fair enough, once they are sold out they are sold out. Not much you can do. Wait for new stock, or ring around stores to see if they have any.

    We collected some glasses, and to be honest, you're not missing out on much. They are super thin, I don't expect them to last till Xmas in July party season ;)

  • capslock on 26/01/2020 - 16:26
    +15

    In the grand scheme of things I don't think this is worth worrying about or spending any more of your precious time on. You have probably spent more on petrol going to other stores than the glasses are worth. Move on and remember it as a lesson not to change your shopping behaviours for promotions like this in the future.

  • askme69 on 26/01/2020 - 17:12
    +1

    I sell you two of them and two of the wine glasses for $50.

    Made in GERMANY.

    • rentonc on 27/01/2020 - 21:52
      +4

      Mine say "Designed in Germany" proudly on the side and "Made in Czech Republic" quietly on the bottom.

  • MITM on 26/01/2020 - 17:21

    I got 1x champagne (30 credits) + 2x Capri (35 credits) 100 credits total.
    I really wanted the tall tumblers but were all sold by NYE.

    So in theory I spent $2,000 - but I only spent $206 on that particular shop and was directed to the glasses to make my choice.
    They scanned my redemption docket etc so pretty sure they didn't make a mistake.
    And I can't see if they deducted my existing Flyby points in the Flybuys portal (let me know if it's viewable).

    In reality they are shoved in the cupboard and I only grabbed them because I could.
    One of the champagne flutes broke in the dishwasher first time round anyway and I wouldn't change my shopping pattern just for this promo.

    • kerfuffle on 26/01/2020 - 19:33

      Capri's the style of the glasses, not the name of the glasses itself e.g. red wine glass

    • TEER3X on 27/01/2020 - 15:44
      -1

      I'd never wash these in the dishwasher, they are razor thin

  • Neoika on 26/01/2020 - 17:28
    +1

    Buy $180 stuff to reach 35 credits, redeem the glass and then refund?

    Pretty sure glass credits are immediately ready for use.

    • barbarella on 26/01/2020 - 17:43
      -6

      $180 does not = 35 credits
      $20 = 1 credit

      • spackbace on 26/01/2020 - 17:54
        +6

        Op is at 26 credits, so needs 9 more

  • Hardlyworkin on 26/01/2020 - 19:45
    +2

    Shop at ALDI in future. You'll save a lot that on groceries so that you can spend it on crap from the middle section (like glasses).

  • onetwothreefour on 27/01/2020 - 07:21
    +23

    We reached 26 credits each on our cards

    If you are not in a stage in your relationship where you have a joint flybuys card then I don't think you are ready to buy glasses together.

    • modsec802 on 27/01/2020 - 21:12
      +2

      Probably a strategic move to get lower promo points values since it’s spread across two cards.

  • Whisper Quiet on 27/01/2020 - 07:31
    +1

    Like people have said they are cheaply made and break easily. If you did get them and they broke soon after you'd probably be even more frustrated. Think of it as a plus you didn't get them

    • TEER3X on 27/01/2020 - 15:45
      +2

      Haven't broken mine yet, but they are definitely the most fragile wine glasses I've ever owned (including the many I've broken)

  • giftcardinspector on 27/01/2020 - 09:20
    +2

    Share your account with your wife and only use one. You can get an extra card, or use Google pay and it to both your phones

    • Ash-Say on 27/01/2020 - 09:42

      We earn heavy rate of flybuys points. If we use 1 account then we will be restricted to only 138k per year redemption.

      • kerfuffle on 27/01/2020 - 09:45
        +1

        Both me and my partner have been doing Coles shopping instead of Woolies to utilise this promo

        If you shop at Woolies as well prior to this promotion, unless you have a credit card that earns flybuys points, how do you earn a heavy rate of flybuys points?

        • Ash-Say on 27/01/2020 - 09:55

          Yes credit card, Optus offers, fuel and travel offers etc.

      • Jono05 on 27/01/2020 - 10:32
        +4

        If you're a heavy user how come you weren't able to accumulate the 25 glasses credits before the stock was gone. I'm nowhere near the138k limit and was able to get 4 pairs of the glasses. I didn't change my shopping habit to accumulate the glasses credits either.

      • giftcardinspector on 27/01/2020 - 11:08
        +2

        So maybe just do all your Coles shopping on one card?

  • kerfuffle on 27/01/2020 - 10:02

    The minimum credit required are 25 so essentially you need to spend $500 to reach this status

    Not necessarily. I got 9 free credits from the newspaper promotion where each NewsCorp paper was 3 credits, plus one credit from the Shake and Win game in the flybuys app. Got both the DOF and the tumbler sets that were 25 credits each.

  • dbun1 on 27/01/2020 - 14:35
    +3

    All this for free low quality glasses!?!

  • [Deactivated] on 27/01/2020 - 14:57
    +1

    Forget them, these are too thin and light and will probably break when you knock them together for a toast

  • cardboardbox on 27/01/2020 - 15:17
    +4

    The ALDI crystal wine glasses they sell periodically for about $10 / set of 6 are near impossible to break. They’re made in Germany and the glass is very fine. Nice to drink out of. Probably a better use of your $$ and effort.

    I didn’t understand this promo. I can’t stand having mismatched glassware for booze and I’d never have bought enough groceries to make up a whole set.

    • TEER3X on 27/01/2020 - 15:45

      Was just going to suggest the same

      Not to mention that if you'd did all your shopping at ALDI you would've saved hundreds of dollars by the time you earned enough points at coles for these flimsy wine glasses.

  • heysoph9 on 27/01/2020 - 15:26

    Yeah I'm sad too. Finally got up to 25 credits but just before the end of the promotion so there's none left in the state.
    Happened to me also with the Tupperware, although that time I did redeem 2x the cheapest ones earlier and lost my points at the end when there were none left.

  • chrisd262 on 27/01/2020 - 16:09

    Got mine yesterday - wine glasses at least appear to be still available in Sydney?

    https://www.flybuys.com.au/collect/#/glassware

    • kerfuffle on 27/01/2020 - 16:13

      The OP doesn't have enough credits for wine glasses and is complaining that there wasn't any stock of the 25 credit ones left for him and his partner to redeem.

      Edit: neg for telling the truth? Must be either the OP or my haters 🙃

  • snooksy on 27/01/2020 - 16:44
    +3

    I think you have learnt that it’s not worth spending $1000 at Coles to ‘maybe’ get a reward. Remember that a promotion is designed to make the promoting company money overall and bring in new business. If I was you I’d just go back to shopping at Woolworths and remember the lesson learnt. Again, as others have mentioned, promotions usually come with T+C’s that say that an offer available while stocks last. There’s a point where a promoter may run out of promotional items depending on how successful the promotion has been. Nothing is really free anyway, I’m sure Coles made more from you than the glasses would have cost them and succeeded to bringing you into the store when you usually shop elsewhere. The glasses which could probably be picked up for a few dollars wholesale. The cheap Aldi specials are designed to do the same. They know people will usually not just come in to buy the one item on special. Most of the time those specials are non essential items which means it’s discretionary spending.

  • harthagan on 27/01/2020 - 17:52
    -5

    I'm gonna play devils advocate for a second and point out that just simply stating "limited stock" or "while stocks last" does not completely absolve Coles in this situation. They could be saying that with zero stock to begin with and no one would be the wiser!

    On the flybuys app the tumblers were showing as out of stock very early on in the promotion period, it would be interesting to know how many they actually had at the start of the promo. If they are heavily promoting it to millions of customers in order to boost sales you should reasonably be able to expect they have enough to go around for more than just a small fraction of the promotion period.

    • spackbace on 27/01/2020 - 18:10

      Stores had full shelves at the start

      • harthagan on 27/01/2020 - 23:17

        Which stores did? Where in the stores were they displayed? Out of 4 stores I've been to only one ever had them displayed properly. I asked at Hurstville store where to get them and no one even knew what I was talking about!

        • kerfuffle on 27/01/2020 - 23:19

          Broadway, Liverpool, Fairfield …

        • spackbace on 28/01/2020 - 00:23

          I'm in a different state to you. Asking me what stores were displaying is totally irrelevant to you. My local displayed them, that's all I need to care about

        • Hybroid on 28/01/2020 - 01:01

          World Square branch had every type for months on a big display wall opposite the self-checkout. Until very recently (after Christmas), the 'cheaper' ones have all gone and they've rearranged the remaining stock onto a smaller aisle (near the rear freezers).

        • samfisher5986 on 28/01/2020 - 13:47

          My coles supermarkets still have them in Brisbane.

  • HeWhoKnows on 27/01/2020 - 18:34

    Firstly OP a bit silly splitting the credits across 2 cards
    That is your mistake so nobody else to blame.

    Secondly contact Coles Customer Service
    They usually try to sort things out for you.

    Much better than Woolworths Customer Service who are absolutely useless

    • Baysew on 28/01/2020 - 11:37
      +3

      Much better than Woolworths Customer Service who are absolutely useless

      Especially when the issue is a Coles promotion?

  • Sweet3st on 27/01/2020 - 21:38

    I got a pair of the red wine glasses and they are ridiculously tall… I have to lay them on their side in my cupboard.

  • DingoBilly on 28/01/2020 - 09:54

    I'd say move on and re-consider your priorities? Changing your patterns so significantly for some very free glasses is a waste of time and energy. Spending more time on this is an even bigger waste of energy.

  • cashless on 28/01/2020 - 13:03

    We are quite disappointing

    I know what you mean

  • porkupine888 on 28/01/2020 - 13:04
    +1

    just buy em off the secondary market and never ever give in to stupid marketing like this ever again. it's no different to little shop or miss shop or squiggees or whatever they were called…

    the secondary market on gumtree or facebook have them plenty without you forking out thousands…

    • samfisher5986 on 28/01/2020 - 13:47
      +3

      Or just shop like normal and enjoy your free wine glasses…

  • ponzufish on 28/01/2020 - 16:54
    +1

    If it's of any consolation the 'glassware' sucks. I think it's some plastic glass or acrylic, 1mm thin and when I was stirring my cocktail with a metal spoon a piece of it broke inside and my pina colada came slushing out the hole the broken piece came off.

    The second glass in the set has been in several dishwashing sittings now, some gunk on it is not coming off probably due to the strong cohesion of the gunk and the faux glassware. Everything else in my dishwasher comes out sparkling clean first wash.

    • Blargman2001 on 29/01/2020 - 00:20

      Depends who you're asking about quality. To the everyday user these are thin and low quality, to the wine snob who these are aimed at, they are considered high quality glasses. Something to do with a higher wine to glass ratio when having a sip, allows you to taste more wine than glass. Also the added difficulty of making a thin glass adds to the cost.

  • abc on 28/01/2020 - 20:18

    Each credit is equivalent to $1. If you “purchased” one of the sets using your 25 credits would you get $25 off the set? I wondered this with the previous plastic container promo too.

  • Associateddechah @ Coles on 29/01/2020 - 09:26

    Go all "Hans Blix" style on them and write them a letter.

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