Sendle Lost 3 of My Parcels

Sent 3 25kg boxes using Sendle from Canberra to Cairns, with my belongings for University, most of my items were in there including my monitor, textbooks, clothes, shoes and everything in between.

I sent my items on the 7th of February, still haven't arrived and was emailed today the 'Parcels are lost'.

In the past have used Sendle before and they had cover of $1500 with $100 excess, had a look now and its only $300 max per box.

$900 in total for 3 boxes, wont even cover half of my items. I know I should have reviewed the website before sending but at this point is there anything I can do? I will be able to produce tax invoices if I could claim.

Any advice? Thanks in advanced.

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Comments

  • +2 votes

    Any advice?

    Lodge a claim for the max amount per box and following the bouncing ball for the things they are you.

    Not much more you can do other than that.

    •  

      Allahazam be praised.

    •  

      darn typo…….should be "following the bouncing ball for the things they ask you."

      • +3 votes

        I prefer your original version - it's more poetic. It reminds the reader that one's cherished possessions form an emotional connection to one's past and those memories partly make us who we are.

        Contact Sendle for the things that are due
        For the service that didn't follow through
        For the things…they are you

        • +1 vote

          I read that last line as if James Hetfield was singing it.

        •  

          For the things…they are you

          That should be the OzBargain motto.

          I shall now identify as a glitter Eneloop. Or a cheap bit of Zapals tat on off days.

  •  

    Would you give it an extra 1 or 2 weeks of wait for them to investigate?

    had you already made a claim and received the compensation, you will not get parcels back if they had found it.

    •  

      had you already made a claim and received the compensation, you will not get parcels back if they had found it.

      I guess this needs confirming before lodging a claim, as its only been 19 days, so little early to call it 100% lost if you don't get the packages if they show up again soon.

      •  

        I still have 9 business days to lodge a claim for cover. Is it worth waiting?

        •  

          Well if you have 9 business days left, then they won't be doing anything like paying out your claim until those have elapsed.

          Give them a call and discuss options, lodge a claim and get the ball moving if they think so.

  •  

    Have you rung anyone? Depending who you get, you could get some assistance.

    • +1 vote

      They don't even have a contact number to call

      • +2 votes

        This is fast becoming common with all companies. Start the ball rolling and lodge a ticket.

        Keep track of all reference numbers, and people you deal with. Mention that 20 days is unacceptable, and the matter needs to be investigated.

  •  

    Do you know which courier service they used, or was it AusPost?

  • +3 votes

    Do you have the tracking number?

    Start the ball rolling on the claim as it's near 20 days. It's good that you have receipts for the items lost/missing?

    As Jimbobaus, suggested it was most likely Couriers Please. Their Network is limited and relies on 3rd party agents to deliver in a lot of areas.
    Maybe they don't have a driver that services your part of Cairns?
    Also, I noticed CP/Fastway drivers are becoming picky, and large/heavy parcels are not worthwhile financially for them to deliver, so they push it to the back of the pile, until someone complains. This doesn't reflect all drivers though.

    You may need to organise picking up from their depot?

    Also, once it reaches a 'Regional Agent', CP become even more useless. They provide BS answers, and it can take 1-2 weeks for them t
    o update their site.

    Good luck.

    •  

      The last day of ETA was 18th of February and I raised the missing parcel item on the 19th, they told me yesterday (26th) after doing their investigations that the parcels had been lost. $900 is a start but they doesn't even cover the textbooks let alone all my other items.

  • +1 vote

    I tried Sendle when there was an ebay promotion late last year. They were terrible. It took them 7 days just to pick up a parcel, so I ended up going back to Auspost.

    •  

      I've had good experience with Sendle so far. Next day pickup without fail and delivered within 1-3 days, faster than Auspost.
      I always get given a Toll courier but I think they use several different ones depending on location

  •  

    Yes, I live in a regional area which might of had something to do with it. The Courier that was supposed to pick up the parcel was "Fastaway" which I have heard some horror stories about.

  •  

    Sendle is one of the worst companies I have used.

    A company I used to shop from used it and 3 packages in a row took over a month from QLD to WA. I asked the company if they could post using another method, they refused, I stopped purchasing from then.

    •  

      @Baa when it took so long, did they say the parcel was lost?

      •  

        I believe they couldn't really tell me, lots of 'we will need to follow it up' but then one day the parcel just showed up.

        There may still be hope your parcel is out there somewhere making its way to you.

  •  

    I sent 3 suitcases from North QLD to Perth and they turned up at different times and the last one took a month so do not lose hope yet, there is a good chance they may still turn up. If you have any photos of the items email them to Sendle as it helps locate them.

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