Sendle Lost 3 of My Parcels

Allahazam on 26/02/2020 - 23:00

Sent 3 25kg boxes using Sendle from Canberra to Cairns, with my belongings for University, most of my items were in there including my monitor, textbooks, clothes, shoes and everything in between.

I sent my items on the 7th of February, still haven't arrived and was emailed today the 'Parcels are lost'.

In the past have used Sendle before and they had cover of $1500 with $100 excess, had a look now and its only $300 max per box.

$900 in total for 3 boxes, wont even cover half of my items. I know I should have reviewed the website before sending but at this point is there anything I can do? I will be able to produce tax invoices if I could claim.

Any advice? Thanks in advanced.

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Comments

  • JimmyF on 26/02/2020 - 23:09
    +2

    Any advice?

    Lodge a claim for the max amount per box and following the bouncing ball for the things they are you.

    Not much more you can do other than that.

    • kahn on 26/02/2020 - 23:18

      Allahazam be praised.

    • JimmyF on 26/02/2020 - 23:37

      darn typo…….should be "following the bouncing ball for the things they ask you."

      • kahn on 26/02/2020 - 23:51
        +3

        I prefer your original version - it's more poetic. It reminds the reader that one's cherished possessions form an emotional connection to one's past and those memories partly make us who we are.

        Contact Sendle for the things that are due
        For the service that didn't follow through
        For the things…they are you

        • rompastompa on 27/02/2020 - 10:32
          +1

          I read that last line as if James Hetfield was singing it.

        • D C on 27/02/2020 - 12:32

          For the things…they are you

          That should be the OzBargain motto.

          I shall now identify as a glitter Eneloop. Or a cheap bit of Zapals tat on off days.

  • Lexan on 26/02/2020 - 23:30

    Would you give it an extra 1 or 2 weeks of wait for them to investigate?

    had you already made a claim and received the compensation, you will not get parcels back if they had found it.

    • JimmyF on 26/02/2020 - 23:38

      had you already made a claim and received the compensation, you will not get parcels back if they had found it.

      I guess this needs confirming before lodging a claim, as its only been 19 days, so little early to call it 100% lost if you don't get the packages if they show up again soon.

      • Allahazam on 27/02/2020 - 09:51

        I still have 9 business days to lodge a claim for cover. Is it worth waiting?

        • JimmyF on 27/02/2020 - 19:18

          Well if you have 9 business days left, then they won't be doing anything like paying out your claim until those have elapsed.

          Give them a call and discuss options, lodge a claim and get the ball moving if they think so.

  • Cave Fire on 27/02/2020 - 00:04

    Have you rung anyone? Depending who you get, you could get some assistance.

    • armdrags on 27/02/2020 - 01:03
      +1

      They don't even have a contact number to call

      • BewareOfThe Dog on 27/02/2020 - 09:29
        +2

        This is fast becoming common with all companies. Start the ball rolling and lodge a ticket.

        Keep track of all reference numbers, and people you deal with. Mention that 20 days is unacceptable, and the matter needs to be investigated.

        • Allahazam on 27/02/2020 - 09:52

          Have sent numerous emails and they got back to me yesterday that they are lost.

  • Ocker on 27/02/2020 - 06:45

    Do you know which courier service they used, or was it AusPost?

    • jimbobaus on 27/02/2020 - 08:43
      +3

      99% chance the courier was Couriers Please.

  • BewareOfThe Dog on 27/02/2020 - 09:27
    +3

    Do you have the tracking number?

    Start the ball rolling on the claim as it's near 20 days. It's good that you have receipts for the items lost/missing?

    As Jimbobaus, suggested it was most likely Couriers Please. Their Network is limited and relies on 3rd party agents to deliver in a lot of areas.
    Maybe they don't have a driver that services your part of Cairns?
    Also, I noticed CP/Fastway drivers are becoming picky, and large/heavy parcels are not worthwhile financially for them to deliver, so they push it to the back of the pile, until someone complains. This doesn't reflect all drivers though.

    You may need to organise picking up from their depot?

    Also, once it reaches a 'Regional Agent', CP become even more useless. They provide BS answers, and it can take 1-2 weeks for them t
    o update their site.

    Good luck.

    • Allahazam on 27/02/2020 - 09:50

      The last day of ETA was 18th of February and I raised the missing parcel item on the 19th, they told me yesterday (26th) after doing their investigations that the parcels had been lost. $900 is a start but they doesn't even cover the textbooks let alone all my other items.

  • FeRGan on 27/02/2020 - 09:45
    +1

    I tried Sendle when there was an ebay promotion late last year. They were terrible. It took them 7 days just to pick up a parcel, so I ended up going back to Auspost.

    • FireRunner on 27/02/2020 - 10:26

      I've had good experience with Sendle so far. Next day pickup without fail and delivered within 1-3 days, faster than Auspost.
      I always get given a Toll courier but I think they use several different ones depending on location

  • FeRGan on 27/02/2020 - 10:37

    Yes, I live in a regional area which might of had something to do with it. The Courier that was supposed to pick up the parcel was "Fastaway" which I have heard some horror stories about.

  • Baa on 27/02/2020 - 11:07

    Sendle is one of the worst companies I have used.

    A company I used to shop from used it and 3 packages in a row took over a month from QLD to WA. I asked the company if they could post using another method, they refused, I stopped purchasing from then.

    • Allahazam on 27/02/2020 - 11:25

      @Baa when it took so long, did they say the parcel was lost?

      • Baa on 27/02/2020 - 13:36

        I believe they couldn't really tell me, lots of 'we will need to follow it up' but then one day the parcel just showed up.

        There may still be hope your parcel is out there somewhere making its way to you.

  • susannetsv on 27/02/2020 - 13:11

    I sent 3 suitcases from North QLD to Perth and they turned up at different times and the last one took a month so do not lose hope yet, there is a good chance they may still turn up. If you have any photos of the items email them to Sendle as it helps locate them.

  • chicken-little on 01/12/2020 - 18:38

    Sorry this happened to you! I read this thread and got scared but decided to go ahead with Sendle anyway (with added insurance) and thought I'd share my experience.

    I shipped 3 largeish boxes and 1 suitcase from NSW (Parramatta) to WA (Perth) – all 9-20kg. Beware the 100L maximum volume means that large suitcases will not be accepted by Sendle.

    Everything arrived ~10d later in two shipments, all intact – even with breakables inside (although I did pack them well). Note that tracking was very slow to be updated (no updates for 9 days and all of a sudden arrives in WA). Also, be sure to call/contact drop off points as most were not willing to accept my large boxes/suitcases. Once I found a drop-off point who accepted them, the selected courier (CouriersPlease) picked them up on the same day. Would be easier to have them come and have them collect from your home for free (this is an option), but this was impossible for me as I live in an apartment building.

    Whether you decide to go forward with this company is entirely up to how much you value your items. Given that it is so much cheaper than the alternative couriers (like 4X), I went forward with it, knowing that it may not show up on the other end.

    Hope this helps others who are considering using the company!

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