Travel Bookings Made on or before 31 March 2020 Will Attract No Change Fees @ Emirates + Skywards Members Retain Their Status

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bonky on 12/03/2020 - 10:12 emirates.com (138 clicks)
Last edited 12/03/2020 - 18:04 by 1 other user

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We have implemented fee waivers for changes to bookings made on or before 31 March 2020, and are offering bonus tier miles and reduced tier travel requirement to help Skywards members retain their status. Find out more https://www.emirates.com/au/english/book/about-booking-onlin…?

REFUNDS AND REBOOKING POLICY FOR CUSTOMERS UNABLE TO TRAVEL DUE TO TRAVEL RESTRICTIONS:
Ticketed to travel until 31st May
Rebook permitted up until 30th June
Reroute permitted up until 30th Jun to selected destinations only. Applicable fare difference if any would apply.
Travel Vouchers for ticketed value.
Refund of unutilised tickets

REFUNDS AND REBOOKING POLICY FOR CUSTOMERS IMPACTED DUE TO FLIGHT CANCELLATIONS (not including Iran):
Ticketed for travel until 31st May
Rebook permitted up until 30th June
Reroute permitted up until 30th Jun to selected destinations only. Applicable fare difference if any would apply.
Travel Vouchers for ticketed value
Refund of unutilised tickets
Affected customers should contact their travel agent or Emirates office for rebooking options or refunds.

To request a refund, customers who booked directly with Emirates can visit the Request refund webpage and add “Refund request due to Coronavirus” in the comments section. Customers who booked with a travel agent must contact them for a refund.

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• 

  jaygee on 12/03/2020 - 10:27

  The good thing for me is that it's not hard to retain NO status with Skywards.

• 

  hippyhippy on 12/03/2020 - 10:45

  Includes existing bookings?

  • 

    bonky on 12/03/2020 - 10:46

    Made on or before 31 March 2020

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  [Deactivated] on 12/03/2020 - 10:55

  Dear Ethiad - please miraculously find this post and do the same for your customers. Kthxbai

  • 

    Muffinman01 on 12/03/2020 - 21:11

    Here's Etihad's version:
    https://www.etihad.com/en-au/news/etihad-airways-introduces-…

    • 

      [Deactivated] on 13/03/2020 - 07:18

      Aye

      Unfortunately, Ethiad's approach does not help me because

      1. bookings were made prior to 8 March 2020; and
      2. neither Australia, nor the European countries I'm scheduled to fly in/out from, have declared closed borders…yet.
      • 

        Muffinman01 on 13/03/2020 - 09:29

        Ahhhh :(

        Hopefully they get some 'feedback' which causes them to loosen the restrictions!

• 

  sakurashu on 12/03/2020 - 13:58

  Thanks Bonky - from your post I'm not clear on what would occur for requesting a refund for cancelling flights. Does the location need to be in complete lockdown? Is this a full refund as opposed to the usual refund fee being charged?

• 

  ma77 on 12/03/2020 - 20:49

  Am I alone in thinking this isn't a deal?

  Many airlines have offered pretty much the same thing and is more a policy change than a deal….