RACV Not Providing Refund for Cancellation of Order for Movie Voucher = Expiry 18th March

Dpkmax on 16/03/2020 - 14:59
Last edited 17/03/2020 - 15:10

I had purchased few movie vouchers through RACV. These expire on 18th March 2020.
I called up RACV and asked them to cancel these vouchers and provide refund because due to COVID-19 we want to avoid visiting Cinema Halls.
To my surprise i was told that they cannot cancel.
I asked them to extend the expiry or provide credit still they refuse.
I have now sent them an email and awaiting for response.
Fingers crossed.

Have you suffered any loss due to COVID-19… pls share

Update
17/03/2020
Thanks to all for providing your support.
This case is now sorted and i have been provided with six months extension.
Cheers

Entertainment Movie Ticket

Related Stores

RACV
RACV

Comments

  • Fake News on 16/03/2020 - 15:07
    +32

    Seriously? People have lost thousands on travel bookings, despite purchasing flights and travel insurance before this was an event.
    Move on.

      • HighAndDry on 16/03/2020 - 17:04
        +6

        You had a long time to use these. No one's fault but your own.

    • Vampyr on 17/03/2020 - 00:47

      *Movie on.

  • one man clan on 16/03/2020 - 15:08
    +4

    How long have you had them for?

    • Dpkmax on 16/03/2020 - 15:17
      -1

      Since 22nd Feb this year

      • one man clan on 16/03/2020 - 15:31
        +10

        So with 2 days to go you ask them for a refund - what were you doing the rest of the time? They don't owe you jack

          • [Deactivated] on 16/03/2020 - 15:36
            +5

            @Dpkmax: Says who? Is that on the T&Cs?

      • Typical16-bitEnjoyer on 16/03/2020 - 16:00
        +1

        RACV sell movie vouchers with a 1 month expiry? Huh?

        • spackbace on 16/03/2020 - 16:15
          +2

          At a discount yes (nearly 2 months validity)

          Valid for sessions between Thursday 23 January – Wednesday 18 March 2020 only

          OP just bought them late

  • ozhunter on 16/03/2020 - 15:11

    I asked them to extend the expiry or provide credit still they refuse.

    Ask the cinema

    • Dpkmax on 16/03/2020 - 15:18
      -2

      good suggestion will give it a shot.

      • millhouse on 16/03/2020 - 15:24
        +1

        You bought a voucher through RACV to a cinema. Of course you won't get a refund.

        The obvious call is to contact the cinema to seek information about what they will do with expired gift vouchers.

        Worse comes to worse, go, donate, or simply don't use. It's hardly the end of the world.

        Cinemas are in most cases still operating as normal. If you want to waste your ticket, that's your call.

  • ozhunter on 16/03/2020 - 15:14
    +4

    I called up RACV and asked them to cancel these vouchers and provide refund because due to COVID-19 we want to avoid visiting Cinema Halls.

    Go during a less crowded session and choose an unpopular movie.

    • Dpkmax on 16/03/2020 - 15:18
      -1

      still riskier , but i like the suggestion.

    • Baysew on 16/03/2020 - 15:21
      +4

      There maybe a rerun of Contagion.

      • millhouse on 16/03/2020 - 15:24
        +1

        Film still holds up. Highly recommended.

  • pyramid on 16/03/2020 - 15:23

    what are T&C on vouchers?

    • Dpkmax on 16/03/2020 - 15:30
      -1

      couldn't find the T&C in the order details , but will continue searching for the same.

  • jimbobaus on 16/03/2020 - 15:44
    +6

    Here you go, from the RACV website
    Have highlighted relevant terms for you.

    Vouchers must be pre-purchased from RACV Retail Store or at racv.com.au/movietickets. Discount does not apply to postage or credit card fees for tickets purchased online. Exclusive to RACV Members and RACV membership number and/or card must be presented at time of purchase. Tickets valid at participating cinemas for traditional cinema sessions only, excluding Victorian Public Holidays and School Holidays. Not valid with any other ticket offer or promotion unless otherwise stated. Vouchers valid until the last calendar day of the month indicated on the voucher. Tickets cannot be refunded, exchanged or transferred. Tickets purchased from RACV are for personal use only and cannot be on-sold. Candy Bar voucher redeemable 24 hours after purchase for one regular or frozen drink and one regular popcorn and must be surrendered at the Candy Bar on use. Alternate food and beverage items may be substituted should the advertised options no longer be available. For more details visit an RACV Retail Store or refer to the terms and conditions printed on the voucher.

    Hoyts: Vouchers cannot be redeemed for LUX, Directors Suite, HOYTS IMAX® or group or special events. Before purchasing any vouchers please check with the cinema on the classification. Hoyts tickets are not valid after 2pm Saturday and Sunday or anytime on a public holiday. Vouchers are valid at all Hoyts cinema locations. Vouchers are not valid at Hoyts affiliated cinemas.

    Village: Not valid for Gold Class, group bookings, movie marathons, special events or in conjunction with any other offer or promotion unless otherwise stated. Mailout vouchers are valid at all Village cinema locations. Digital vouchers are not valid at Bendigo, Rosebud, Sorrento, Warragul and Warrnambool cinemas.

    Palace: Vouchers are valid at all Palace cinema locations.

    • Dpkmax on 16/03/2020 - 16:59

      Thanks

  • Ocker on 16/03/2020 - 15:47
    +5

    It is your choice not to use the tickets, viz. the cinema is not closed.

  • skwashd on 16/03/2020 - 15:55

    I've never bought one of the movie vouchers, but they sound a lot like a gift voucher. It might be worth calling the RACV back after reading of https://www.consumer.vic.gov.au/products-and-services/busine…

    From 1 November 2019, all gift cards and vouchers sold must be valid for at least three years. The expiry date must be clearly shown. If the card has an earlier expiry date written on it, consumers will still get the mandatory three-year period.

    • ozhunter on 16/03/2020 - 16:00
      +6

      Gift cards and vouchers are not covered by the three-year period if they:

      are sold for a good or service at a genuine discount

      • skwashd on 16/03/2020 - 16:15
        -5

        If you go to a crap movie then the discount isn't genuine.

  • [Deactivated] on 16/03/2020 - 16:12
    +2

    Yea I've lost brain cells listening to idiots talk about coronavirus.

    • RockyRaccoon on 16/03/2020 - 17:23

      Very valid, I am sure someone is responsible and should compensate you for your loss.

  • bobbified on 16/03/2020 - 16:35
    +1

    To my surprise i was told that they cannot cancel.

    Why were you surprised?
    Have you been able to refund unused vouchers for cash before?

  • RockyRaccoon on 16/03/2020 - 17:21
    -1

    On the last day of the expiry month, I was on the way, the car broke down and the RACV got to fix it after the movie had started. Surely the RACV should refund me?

    Or can I get a refund on entertainment books as its too risky to eat out, and I cant use my discount vouchers?

    All seemingly logical

  • popsiee on 16/03/2020 - 17:41

    Speaking alongside Health Minister Greg Hunt on the ABC's Insiders program this morning, chief medical officer Brandan Murphy gave an update on the Government's coronavirus measures.

    Dr Murphy said the country was in a phase of "broadening" social distancing.

    #However, he said social gatherings, such as going to the movies and working out at the gym, were still fine as the risk in Australia was still "relatively low".

    https://www.abc.net.au/news/2020-03-15/coronavirus-update-la…

  • Hardlyworkin on 16/03/2020 - 17:58

    The risk in buying the vouchers is that a person won't use it within the timeframe required. That's the chance you take in buying a discounted voucher for a ticket instead of paying full price at the movies.
    You coukd sell or give away the ticket to a less risk adverse person than yourself.

Login or Join to leave a comment
Login Join