Week Old Car Got Rear-Ended by a Bus - Chance of a New Car from Insurance?

Sister was driving week-old car and cut-off a bus (public run bus) as she was changing lanes - got a honk for her troubles.
Short while later as they approached an intersection where she had stopped the car, bus speeds up and rams her from behind. Damage is shattered windshield and rear is dented badly. Car still drives.

There is dash cam footage, and have already reported to insurance. Any chance:

  1. Pushing for a new car via insurance - anyone know what we can say to achieve this outcome?
  2. Going to police to report the bus driver for negligent driving.

https://youtu.be/iidUOKXXCaA

Footage above. Just looks like it’ll be handled through insurance.

Comments

  • +24

    chance of a new car from insurance?

    Yes - if you have new-for-old insurance and your car is assessed as a write-off. Otherwise, no.

    • Do have new for old, but don’t think it will be assessed as a write off

      • +22

        Then, no.

      • +5

        Got rear-ended in our Daihatsu sedan by a Ford Territory. Small bang. Car was completely driveable. The boot lid was a bit dented and wouldn't shut properly.

        Car was a write-off. The entire body was warped.

        Insurance assessors will take a look at it, and if it's deemed unsafe, and not economically repairable, even if it feels like it drives OK, they'll write it off.

        YMMV.

      • +16

        but don’t think it will be assessed as a write off

        Well if the damage wasn't worthy of a write-off then why are we discussing it?

        • +4

          Because someone is looking to blag a new car.

    • Not necessarily. I know someone that had their 10 month old sports car written off. Insurance offered "market value" which was 15k less than the purchase price or a brand new car as a replacement. You can guess which option they chose.

      • It should be in the PDS.

        But it may worth the insurance to get it fixed instead

  • +18

    I have got to see that footage…

    • +1

      Easiest way to upload footage somewhere? Actual video size is large but can do a video of a video.

      • +3

        YouTube is your friend

        • Uploaded

          • +1

            @frank1416: Decent hit it seems? Oulton Ave and Homebush Bay Drive?

            Wife got love tapped in the exact same spot by a car many years ago.

  • +1

    can we see the dashcam?

    • +23

      I'm more interested in the footage

      • -2

        This is very close to a jv post. Be careful

        • JV rarely posts on the forums.

  • +4

    angry bus

  • +5

    Was Sandra Bullock driving the bus?

    (public run bus)

    Why this extra piece of unnecessary information?

    • +7

      You're right - not necessary.

      Was Sandra Bullock driving the bus? Why this unnecessary question?

      • +7

        Touché..was an unnecessary joke!

  • +2

    MS Paint diagram?

    • +24

      Cbf

  • +1

    Bus speeds up and rams her or car stops at intersection suddenly and bus can’t stop?

    • -1

      Bus speeds up and rams her. There was a safe distance between bus and car.

      • +13

        Although you do say that "a short while" earlier, she cut the bus off. Perhaps her judgement of a safe distance for a heavy vehicle isn't as good as it could be?

        • +1

          You would think unless the bus driver snapped/road raged or had a medical episode, chances are that they wouldn't have been at fault given their training and their lively hood being on the line.

          The dashcam footage would help here, but it doesn't look forthcoming.

          • +3

            @John Kimble: I don't think there's a heavy vehicle driver anywhere who hasn't wanted to ram into some idiot car driver at some point in their driving career :-)

      • I think the odds are significantly against this. Occam's razor suggests she cut the bus off, and the bus (with a much greater stopping distance), has then hit the car.

        • +1

          Footage shows bus speeding up. Not so much ramming, which sounds deliberate, as accelerating and not expecting the car to be stopped. Looks like the bus anticipated the car to pick a gap in the traffic, but it didn’t.

          • @Euphemistic: Yep, it's a turn left with care. Wife got hit in the same spot in the same scenario, but a car, not a bus.

            Liberty Grove, New South Wales
            https://maps.app.goo.gl/kCZ3uWgfthuybj3h8

          • @Euphemistic: It looks like a slip lane which could mean that the bus didn’t have time to stop in time after coming around the bend.

            • @whooah1979: It is a slip lane but bus had ample time to stop. Assumption is that they thought car was intending to turn left.

              Had been following the car for a while.

          • +1

            @Euphemistic: Fair enough - I think this sums it up.

  • does she have comprehensive insurance?

    • Yes - they already arranged for repairs. It's clear bus is at fault so not too worried about premiums or excess.

      Just wondering if I can push for a new car, but doesn't seem likely.

      • +13

        If the insurance company has already arranged the repairs, you have no hope of a new car.

      • who is the insurer? Check your PDS and see if it has new for old.. i know mine had 6 months new for old

  • Police probably won't be interested unless someone is hurt.

    Without seeing the damage and if the car is still drivable chances of it being a writeoff and getting a new car? Your insurance company will decide but IMO very very small.

  • +2

    You reporting bus driver for negligent driving? Didn't you say your sister cut off the bus driver?

    • +1

      Only the footage of the accident is relevant. The Police would never rest if they fined everyone who cut off another driver.

    • Lets just say I won't be surprised if it comes back as the sister's fault.

  • +8

    Just spray some new car smell in your car and all good

  • +2

    Damage is shattered windshield and rear is dented badly.

    If it is only this bad, they will replace parts and repair.

    If it is that bad, they will write it off.

  • Bad luck. Hope you had choice of repairer?? If you don't, all i'll say is check the repairs thoroughly. They bank on the fact that most people wont notice and complain, but if you have an eye for detail you'll pick something up. Paint defects are very common.

  • +2

    Give us the footage mate… Then we ll talk…

  • +3

    You are only getting a new replacement vehicle if the repair cost is going to be above the threshold that writes the vehicle off. The cause of the incident is irrelevant to this.

    Assuming it is a hatchback, replacing the tailgate, window and bumper will not add up to a new car cost. If there is structural damage, that changes things.

  • -4

    I would be worried about two things:
    1-WHY would you post on here saying your sister was responsible for bad driving while looking for advice and more importantly
    2-The chassis of the car is the most vulnerable part as far as the future value of the car is concerned. If the chassis is damaged in any way I would be wanting a write off. It’s hard to prove but you will hate yourself later if you don’t look into this should they decide to repair the car.

  • This sounds like the driver of the vehicle changed lanes when it was unsafe causing a collision with a bus.

  • NO

  • Cuts off a bus and it's the bus drivers fault good lord.. 🤦‍♂️ your sister is going to get herself killed one day

    • Happened earlier and whilst it wasn’t the right thing to do, there was no accident.

      Bus hitting the car is a completely separate incident.

  • +2

    YouTube video set to private?

    • Back up now

      • +1

        Still private

  • +6

    Why oh why ppl come here with these questions and get the usual dumb responses. Who cares what some tard on ozbgain thinks, just find out from your insurance company who have the final say. If not happy then go to the ombudsman to adjudicate

  • -1

    New car it is possible this will be written off pending the amount of electronics destroyed in the crash, inital value of car etc - pretty much what everyone else said. If it were fixed I would flog it ASAP, that car will have gremlins for the rest of it's life.

  • -1

    My take is, the bus driver was so pissed off from initial incident that made him just ram your sister from behind.

  • +6

    After looking at the short video posted, and the follow-up google maps link by another poster (which just confirmed my initial thoughts), it looks like the bus driver was looking right to see if traffic was coming, saw some, but thought "If I speed-up a little, I can make it!"

    Meanwhile, Sister decided to stop and wait for traffic.

    To suggest this was some sort of payback for being cut-off earlier is ludicrous. Bus drivers would have that happen dozens of times a week.

    • +3

      If the sister was giving way at a situation where even the bus after her was able to go, she might be a pretty bad driver.

      Her first car?

      • Thx @photonbuddy for the explanation.
        @trev, not sure what you re trying to imply, bus driver still 100% at fault. You clearly have to be ready to stop, (even more if not first in line). but yeah, no way he did it on purpose, he won't get his accident free month bonus because of this.

  • public run bus

    Incorrect. Private bus operator providing an on demand service to the Government under contract.

    Likely operator for that region is Transit Systems, a private for profit company

  • Yep looking at the footage and the google map of liberty grove posted, looks like the bus driver assumed your sister would go but your sister stopped.

    If insurer decides it costs more to fix than write off (whether agreed or market) im pretty sure they will fix. They will go for whatever is cheaper for them.

  • -4

    meh.

    Your sister is at fault
    the bus driver is at fault
    they are both partly at fault

    Pick one of three.

  • Put the video back up

    • +1

      Not sure why it's been made private.

      Perhaps OP gave out more information than necessary to have their question answered, and is now regretting it.

      The actual video clearly showed the bus was at fault.

      • +1

        Who is at fault doesn’t have much to do with wether the car is replaced or not. That is all down to how much damage has been caused by the incident.

        • +1

          That's also true. There was really no need to post the story at all. Posting pics of the damage was really all that was required for anonymous people to post their opinions on the costs to repair the damage.

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