Hi - I was hoping if someone could help me.
I purchased a Kogan Mobile voucher and tried porting my number to Kogan. I received a message with a code to reply. Unfortunately, my current plan has already expired and can't send a message unless I recharge again.
In the past, I have been able to contact customer support and they activated / helped me over the phone. I have been trying to do this in the last 3 days but unable to connect to the support team. Wait times are so long and even after waiting for more than 1hr (a few times already), it doesn't connect. There is no chat option on the website too. Or an email.
I have been losing my patience now. I tried contacting them on FB page and also reached out to NZ Online Chat, but with no luck.
Can anyone help me what I need to do next? Anyone from Kogan Mobile see my query?