Crocs - Taking Payments & Not Completing Orders

Lsgtbella on 23/04/2020 - 17:35

Just a warning to everyone. There have been lots of reports of Crocs not completing order process, yet still taking payments.

I myself ordered a $50 pair of crocs on 14th of April. I have yet to receive even a order confirmation & there customer service email has stopped working - when you email customer service there is an automatic reply stating: "The recipient's mailbox is full and can't accept messages now". Crocs Facebook page is also full of complaints about nobody receiving stock or order confirmations.

Croc's are not responding to anyone & are still sending out daily promotions for there products which is dodgy if you ask me. I would warn anyone from purchasing online from Crocs until this is sorted out.

I have had to put a paypal dispute in & will need to wait a couple of weeks atleast until i get my money back. $50 isn't that much of deal to me, but i am sure some people, who are doing it hard & need shoes & loose $50 it would be a issue.

Crocs need to sort out there ordering or atleast stop allowing further orders until there issues are sorted out!

Fashion & Apparel

Related Stores

Crocs Australia
Crocs Australia

Comments

  • Okayy on 23/04/2020 - 17:57
    +2

    thanks for the heads up! good luck to you! do a charge back.

  • Hardlyworkin on 23/04/2020 - 18:02
    +3

    What a bunch of crocs!

  • Seraphin7 on 23/04/2020 - 18:06
    +1

    I'd be happy picking up a loose $50.

    • modsec802 on 23/04/2020 - 22:35
      +1

      You win some you loose some

  • Muzeeb on 23/04/2020 - 18:16
    +8

    Taken your dignity and your money

    • kahn on 23/04/2020 - 18:24
      +8

      Dignity was forfeited at precisely the moment of considering buying crocs footwear.

      • [Deactivated] on 24/04/2020 - 10:26

        They are great for using around the garden and workshop just as UGGs are great inside the house.

        Outside? Yes, dignity, pride, reproductive prowess… all forfeited.

        • Hybroid on 24/04/2020 - 10:31
          -1

          What's actually wrong with them for outdoor use or is this just another perception thing? There's a couple of uses where they do well like beach or popping into local shop etc. Who cares what others think.

          • [Deactivated] on 24/04/2020 - 10:33
            +1

            @Hybroid: I can debate this with you over many glasses of red…

            … or you can just look at the thing!

            I mean, you can always not care what others think but many users on OzBargain are single and you really don't want to accidentally coax them into celibacy, do you?

        • [Deactivated] on 24/04/2020 - 22:19

          Crocs comes in varying degrees of ugliness. The sneaker version is an ok compromise between comfort and sex appeal. But then if you're good-looking enough, you can pull off any shoes :p

  • CyberMurning on 23/04/2020 - 18:52

    omg i bought one too couple days ago.

    • pjetson on 23/04/2020 - 19:06

      Just the one? Left or right? Perhaps you could join in with someone who only needs the other.

  • brentl on 23/04/2020 - 19:37
    +1

    Have you checked your SPAM folder? My order confirmation and delivery note went there..

  • [Deactivated] on 23/04/2020 - 19:57
    +4

    They literally just sacked all their Australian staff, they are now operating out of Singapore. Good luck getting any help.

    • sgtbella on 23/04/2020 - 20:32
      +1

      ah that would explain a lot…

    • SnoozeAndLose on 24/04/2020 - 22:29

      Can you share your source?

      • [Deactivated] on 24/04/2020 - 22:45
        +1

        Know people who have been fired.

        • SnoozeAndLose on 24/04/2020 - 22:52

          so who process the shipment in Australia now?

  • try2bhelpful on 23/04/2020 - 20:11

    Interesting, the store in DFO Docklands was open today.

  • Philthy on 23/04/2020 - 20:26

    what a load of croc

  • Tee Rex Arms on 23/04/2020 - 22:09

    Crocs. Yuck.

    • WreckTangle on 25/04/2020 - 00:18

      Crocs not very popular in Wuhan then?

  • jackthefrost on 23/04/2020 - 22:29

    check spam folder too

  • modsec802 on 23/04/2020 - 22:34

    what a croc of shit

  • doowhydiddi on 23/04/2020 - 22:34

    This might be useful to some of you.

    I live in Brisbane and I have received the pair I ordered on the 14th of April. I was emailed the Paypal receipt as per normal. However I also noticed that there was no invoice emailed to me from Crocs as there had been for prior orders.

    The first notification of delivery was emailed to me the morning of the actual delivery (22 April). The delivery was by Startrack sent from Melbourne on the 20 April.

  • [Deactivated] on 24/04/2020 - 10:24

    Just received my order.

  • Lilja4ever on 25/04/2020 - 10:17

    I ordered on the same date, all mail was going to SPAM folder.

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