Samsung Washing machine purchased from JB HIFI on 25/12/2014 for $850 along with an extended warranty for 3 years. This warranty ran out on the 26th of Dec 2019. The error started way back in 2019 but I was an idiot trying to troubleshoot and not contact jb straightaway. Now, for 7 out of 10 loads, the washing machine reports a "UE" error code which indicates an unbalanced load. Google seems to suggest the machine needs new shock absorbers.
Samsung has denied any cover as its out of the 2 year manufacturer warranty. JB hi fi have denied to cover this as well.
My question is, was it unreasonable to ask JB hifi to cover this ? If not, how do I persuade them to cover this.
A quote from a local tech company was $220 call out fee to inspect + parts + $180 when the techs come back to finish the job.