Coles Declined Refund on Two Electric Toothbrushes

I got two electric toothbrushes from Coles at Coles but didn’t really needed them as they where not fit for use, went to Coles today and ask for refund or exchange and was refused?! Even the docket says keep receipt for refunds, any idea what I can do even a gift card was not offered, isn’t it illegal for them to do this under the fair trading?

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Comments

    • +20

      Such an enabler…

      • +21

        You call it enabling; I call it utilitarianism. By pointing OP in the right direction, he gets his refund and it negates the possibility of him going back and harassing another coles worker. The greatest good for the greatest number.

        • +2

          Only to harass the poor soul in Oral B customer service…

          • @dpark88: Via post? Last time I called the oral b hotline it was automated.

            • @DisabledUser102420: Ah fair enough.

            • +4

              @DisabledUser102420: Do… Do you regularly call the Oral B Hotline?

              • +3

                @DisabledUser228397: Once when my charger stopped working. They took my word for it and sent me a new one free of charge. Very impressed with their customer service.

                • @DisabledUser102420: That is incredible. My dDevanti heater stopped working, the heat exchange thing in it literally split in half with a loud bang and they won't replace it because I can't get a good enough photo of the damage.

            • +7

              @DisabledUser102420: Last time I tried calling the Oral B hotline all I got was a buzzing sound. Turned out I had called the Aural Bee hotline instead.

              • @ssquid: Shame you gave up so easily. You should have persisted until they shared Phd student Michael Smith's research findings with you. Here it is in a nut( no pun intended!) shell:

                “If you’re stung in the nose and the penis, you’re going to want more stings to the penis, over the nose –if you’re forced to choose. There’s definitely no crossing of wires of pleasure and pain down there. It’s painful. Getting stung on the nose is a whole body ­experience. Your body really reacts. You’re sneezing and wheezing and snot is just dribbling out. It’s electric and pulsating."

                If you want to read more about it: link

        • You call it enabling; I call it utilitarianism. By pointing OP in the right direction, he gets his refund and it negates the possibility of him going back and harassing another coles worker. The greatest good for the greatest number.

          OP will not learn his/her lesson so whilst in this isolated scenario, you would have minimised the number of people interacting with OP, you are potentially creating more of these scenarios thus exposing far more people.

          • -1

            @tshow: What was the life lesson that I've deprived him of?

            • @DisabledUser102420:

              1. Commiting fraud requires one to do their own homework.
              2. Impulse purchases are final.

              One day, he/she is going to buy a $80k car on minimum wage and think, "I actually don't need this anymore as it is not fit for purpose."

              • -1

                @tshow:

                Commiting fraud requires one to do their own homework.

                If I hadn't intervened, the life lesson he would have taken from this is "in for a penny, in for a pound".

                • @DisabledUser102420: And that may backfire thus teaching OP that lies unravel and fraud is a serious offence.

                  Without those lessons, he/she may now attempt to sell the opera house.

                  • @tshow: He may still decide to go that way because getting a refund from Oral b is more involved ( print & fill the return form, pack & post, wait, receive cheque by mail, go to bank to cash it and start the process again for the 2nd toothbrush) than returning the items to coles claiming they are faulty.

                    • @DisabledUser102420: (You pre-gendered the OP. So 2018.)

                      I say let nature take its course. Let people spread their fraudulent wings so they may learn when they deceptively fly too close to the ceiling fan of justice.

                      • @tshow: And I say, if my intervention leads him ( yes, Op identifies as male) to

                        buy a $80k car on minimum wage and think, "I actually don't need this anymore as it is not fit for purpose."

                        and post his misadventure on ozb, then so be it! It will be an endless source of entertainment for my fellow ozbargainers and they will still be talking about it long after I've left the country. I do hope that you will remind them that I had a hand in it, albeit unwittingly. And maybe, just maybe, my name might find it's way into the ozb wiki of fame and my wife can stop rubbing in my face that she's in there and I'm not. One can only hope.

                        • @DisabledUser102420: Ah. So you are indeed a meddler.

                          • @tshow: If we knew how to mind our own business, we wouldn't be meeting so often on the forum section of ozb.

                            A butterfly flaps its wings in the Amazonian jungle, and subsequently a storm ravages half of Europe. JJB posts a link to Oral b's money-back guarantee, a tall, leggy salesperson sells an 80k car and China makes an offer on the Opera house.The real question is: am I a beautiful butterfly or am I God? :P

                            • @DisabledUser102420: Aren't we all a little of both?

                              Long legged busty blonde with bug eyes, antaennae and ornate wings capable of a little (oxymoronic) omnipotence.

                              • @tshow:

                                with bug eyes…

                                à la Jeff Goldblum ? Gosh, you sound hot!

                            • +3

                              @DisabledUser102420:

                              we wouldn't be meeting so often on in the forum section of ozb.

                              As a side note, I need a new phone. This one hates me. I've sent a txt to congratulate my boss' daughter on her new puppy and the stupid phone changed 'puppy' to another p-word. I don't think I'm ever going to live that one down😳

  • +7

    This is a troll post, right?

    • +3

      If only

    • +3

      No, If you work in retail there are people who are MUCH WORSE than this. You think they're trolling but they're dead serious.

    • Absolutely, this is DEvok.

        • +5

          its pretty unlikely people would go to those lenghts for a $20-$30 tooth brush

          And yet we had people tampering with Panadol and strawberries in the past. Anything's possible

  • +11

    Coles only allows refunds for faulty products - if it brushes you're teeth then its fine. If it's still sealed then you haven't tested it and it can't be decided to be faulty so we can't take it back. We get into big trouble if we skirt around it.
    Some stores are allowing customers to EXCHANGE items but not refund them, so you can give that a go - say you got the wrong model or something, but no promises it'll work.

  • +5

    Both Coles and Woolies have stopped change of mind refunds due to covid-19.

    See below from Coles:

    "From 13th March 2020, we will be temporarily suspending our change-of-mind refund policy to discourage over-purchasing. If you have already purchased additional items you no longer want, please look at donating them to community organisations or neighbours who have been struggling to purchase them during this time."

  • +4

    Entitled (profanity). Get over yourself

  • +4

    Member Since
    29/01/2010

    Statistics
    355 posts / 4806 comments

    Not your average entitled troll.

    • I've got to give him credit - a lot of posts he doesn't seem to respond to people answering his question. He's got quite a few responses in this thread.

  • didn’t really needed them as they where not fit for use

    Why weren't they fit for use? Did something change between you buying them and deciding to return them? Was something incorrectly advertised?

    • +1

      Yes, OP misunderstands what fit for use means.

  • -2

    As crappy as it sounds the only way you can return them in the current climate is to open them and then return them and say they are faulty.

    There is no right to refund for change of mind based on my take of the ACCC guidelines.

    Note - I'm not endorsing you do this, if you do these will end up in landfill for no good reason. Maybe gift them?

  • Illegal??

    There is no law that you can get a refund if you change your mind.

  • +3

    You are coming across as an entitled little s&#+.

    The business is well within their rights to refuse refunds for change of mind returns. Perhaps you were also trying to return 60 boxes of 30 roll toilet papers with it? No refunds for you. Build a bridge and get over it. Returning it as faulty after opening it just because you couldn't make your mind up means you are an unscrupulous fraud.

    Enjoy the rest of your day, Karen.

  • +2

    even a gift card was not offered, isn’t it illegal for them to do this under the fair trading?

    No. Change of mind only exists in certain unsolicited consumer agreements.

    You went to Coles and made a conscious choice.

    NO REFUND FOR YOU!

    didn’t really needed them

    Which begs the question why buy them?

  • LOL going through comments.. Funny replies here! wOrTh ThE ReAd through!

    You clearly didn't read their new policies regarding refunds. I don't shop often at Coles but even I've seen their new refund policies.

  • +3

    Collingwood supporter?

    • Collingwood supporters don't need Toothbrushes ….:)

      • +2

        That's the joke…

  • There are videos online to show how to burn a store, maybe try that!

    But you have to stay inside to make sure everything has burnt, let us know how it went =)

  • If you still don't want your electric toothbrushes I'll take them!

  • OP has NO IDEA WHATSOVER
    No retailer can be forced into a refund for change of mind.
    Its offered purely a courtesy and slectively as well.
    And there are health risks associated with refunding and reselling these.

    Tough cookies.

    Maybe sell them on facebook.
    People buy just about anything there

  • Nope. Another consumer fail.
    Nothing illegal here in rejecting a change of mind refund.

  • +6

    this thread is the reason I'm starting a petition to be allowed more than 5 negs per day

    • You better not look here

  • +1

    Op I had a similar experience with some lightbulbs that were the wrong fitting; I had returned them within a couple hours with receipt in hand. They refused.
    I went straight to another branch, and they refunded it no problem.
    Try another branch.

  • +1

    Try another Coles and ask to see duty manager. Usually they will accept it.

  • Coles ain't Coles no more. On the receipt it says something along the lines " no refund for changing mind" Didn't realize this until when I try to return something I bought mistakenly.

  • +1

    Coles are not refunding on items purchased for the time being, as a reponse from the stickpile purchasing, i bought the wrong type of chips for my dsughter, and tried to refund with receipt, snd was told of the new policy.

    Blame the stcokpiliers, trying to offload their greed.

  • +5

    And just like that I'm out of negs for the day…

  • Did you try telling them you're returning it for spite?
    Tell them you didn't care for the salesman who sold it to you

  • I would believe no refund for the risk of covid? Honestly, come on. Deadly contagious virus and you want to refund stuff at a store?

    How could you return food or hygiene products, IN ANY CASE OF CHANGE OF MIND OR I CHOSE THE WRONG ONE?

    • Mine was not categories as hygiene product or food and yet it was refused.

  • +2

    I have this feeling companies are making big $$$ by refusing refunds or exchanges based on the Covid Virus, bro inlaw bought me the wrong Twinings 80pk tea, It’s was still in the Safeway bag when i had a glance, It was unopened with the docket and they refused to even swap it…

    So he said mum will probably drink it and i had to buy another box…

    • +1

      So if they're making "big $$$" by refusing to do it, that implies they're losing "big $$$" every time they do give a refund or exchange just because a customer changed their mind? And that doesn't seem unfair to you?

      • i think change of mind returns is factored into the prices.

        i'm not quite sure why they still have the policy in place. aren't most supplies shortages over? last time i went in all their shelves were fully stocked

      • -1

        No , because at the moment they won’t even allow that and most the time they advertise that theres a 30 day exchange as part of business.. .. Provided it’s in the original package,

      • -1

        They've always made big money, cost factored in, they are making even better money now.

        Make a mistake paying once, then you pay again correcting it.

        In the past it was pay once, then pay the difference if required in an exchange.

        Coles / Woolies profit twice.

        This is thanks to the panic buying stockpilers I have to admit. Retailers have just needed an excuse to change the rules.

  • +1

    OP has left the building?

  • I’d say try a different outlet with better reason. Although this instance you may be lying 🤪.

  • was this after you used the electric toothbrushes to clean the toilet bowl … ?

  • Bought two and refund sounds dodgy as hell

  • Why did you buy them?

  • Lol how can a tooth brush not be fit for purpose. What a stupid argument. You bought a tooth brush now you don’t want it. Man up and admit it.

  • +4

    Posts like these make me wish the site would automatically ban people for a certain amount of time if they get enough negs.

  • OP: "Hi everyone, AITA?"
    Entire forum: Yes, don't be a choosy-beggar.
    OP: "The Chinese Communist Party is taking over Australia!"

    …where did Australia's education system fail?

    Also, for your fun reading, I read a similar post earlier this morning and these people think on the same wavelength: https://www.reddit.com/r/AmItheAsshole/comments/gor7kn/aita_...

  • How can a toothbrush be not fit for purpose? do you not need to brush your teeth any more? Why did you buy them if you didn't need them and if you were on the fence why did you buy two?

    I suggest you use them as an automatic wall scrubber or something as you clearly don't have teeth..

    • Op forgot they had no teeth 😁

  • +1

    Last month I went to return Coles cashews (with receipt) and they were not good, had some moisture in it. Only 10% had been eaten. The old lady at the counter declined to issue refund. I told her the taste is bad. She then asked the young coles staff lady to eat and check it. She ate one piece and said its fine.
    I couldn't believe.

    Are they allowed to eat considering its already opened due to hygiene or other reasons?

    • In accordance with our “Try It. Love it. Or Your Money Back.” guarantee, we encourage our customers to return the product, empty packaging or receipt of any Coles product they weren't happy with, for a refund or replacement. This guarantee also applies to fresh produce and Delicatessen items.

      https://www.coles.com.au/customer-care

      • Yes but this policy has been temporarily removed due to Coronavirus. As per coles Staff and they had a display of it too at the store.

  • You could sell them on gumtree.

  • If you didn't need them why did you buy them? If they're unopened how do you know they're not fit for use?

  • +3

    Post it on Facebook then it will be headline news tomorrow… Make sure you say you're a mother of two and post a photo of some kids holding toothbrushes…. Headline news I tell ya

    Not a day goes buy without a "mother of two" in the news with either some "hack that broke the internet" or something they're not happy with bought from the supermarket.

    Has to be a mother of two, otherwise no one gives a…

  • +1

    Interesting change in returns policy, thanks for making me aware of that. Before COVID both big supermarkets were quite generous.

    As of right now:
    Coles:
    From 13th March 2020, we will be temporarily suspending our change-of-mind refund policy to discourage over-purchasing. If you have already purchased additional items you no longer want, please look at donating them to community organisations or neighbours who have been struggling to purchase them during this time.

    Woolies:
    If you’ve changed your mind about a purchase made from 11 May 2020, we will happily provide an exchange or refund provided that the product is returned to us with a receipt within 30 days of purchase and the product is in its original condition.

    One more reason to avoid Coles for me. I'll stick to Woolies & Aldi.

  • +2

    No wonder retail in Aus is in the shitter. Its ppl like OP that can't make up their mind in what to buy. Please don't make any life significant decisions. You might reneg on it in 5 min.

    • But remember these people have a right to vote.

      • And breed

        • -2

          Just picking up on this old post. You guys giving this guy a hard time for returning something for whatever might be his own personal reasons.. so bloody what? As long as goods are unused and he has proof of purchase, he has a right to ask for a return. It's only because of a change of policy due to recent covid hoarding by the retailer and the fact that he was unaware about that policy change has caused him this problem. Otherwise it's happy days and you wouldn't be the wiser if he returned the toothbrushes and you bought them the next day. Any you and others here sound like asses for piling shit on him for asking a valid question. I guess you've never ever returned any goods after buying the wrong item mistakenly.

  • -1

    Where are you located OP ?

    Just returned 2 items for a refund at coles craigieburn . No questions asked refund processed.

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