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Hello Guys,
Just wondering if anyone has any advice on this issue.
Around 11am today I noticed on my email that an order had been made last night at Kogan.com. This was around midnight - in fact there were 2 emails. The first was sent to my email under my correct name, saying a new address had been added. Following that was an email about an order made worth 2.2k (imac and airpods). Clearly account was hacked and I (stupidly) had a saved card. Not only had address been changed, they had then changed name on the account - given it is from a new IP address and he changed password on the account, I would have hoped Kogan would want authorisation on the order but evidently not.
First issue - realised Kogan have no phone number. I had to reset password on account myself but unable to cancel order. I send emails straight away to Kogan requesting callbacks and explaining issue.
In meantime I called American Express, lodged a paypal dispute and also called police station. I assumed the money I could get back but the address he had entered was a parcel locker (2 I think) not too far from my actual address. They said would run the name, lodge internal report and took my details but unsure they will/can do too much.
This afternoon Kogan sent the email saying had been dispatched - sent them further messages but without a phone number it is ridiculous. Called AusPost and gave them tracking number and explained it all but since it is not in my name they basically can't do anything. They were saying I could be a frauster trying to get it re-sent to me even though I explicityly said I want it returned to Kogan, nothing more.
So that is where I am at - waiting for Kogan to get in touch with me. Even used facebook messenger in case was any more fruitful but they just redirected it as an email to customer care anyway so zero help.
I am thinking best to call Police again now I know package is underway - is there anything I am missing? Very frustrating.
Cheers
Sad that scumbags get a freebie, But I have no sympathy for Kogan here, they have intentionally made it difficult/nigh on impossible to contact them and they don't respond in a timely manner. Perhaps if this happened a little more often they would actually provide some actual customer service. Your lesson is to avoid dodgy sites like Kogan regardless of how small the transaction (and yeah always check that your card details are not being saved). I accidentally ticked one that linked it to paypal last week, I then immediately went to paypal to delete that authority as even if I trusted the store there is always the chance that someone will gain access to the account.