Hi guys bought our house 3 years ago (approx 30 year old built )and I just applied for a pool insurance claim with our insurance company as I noticed the pool was coming of the concrete(fibreglass pool) and their was big crack in the pool.
The insurance company sent a dodgy young structural engineer(amateur) and he did some inspection and tooks the picture and after few days the company rejected my claim advising that our pool was not made as per the Australian standards, therefore it resulted in getting the issues and advised if the pool would have been installed in accordance with the requirements of the Australian Standard as well as the internal water height at operating level, the damage to the pool would not have occurred.
When we bought the house(2017) we did get a safety certificate from the pool inspector who passed the pool and it was complying with all the safety requirement . So, my question here is if the the pool was not made as per the Australian standard should I be held liable for this or the previous owner who sold the house to us? Should I contact the city council about this because they are the one who would have granted the authority to the builder when the pool was made(I am thinking obviously the person who built it may have to get it passed(authorisations) from them.
Is their any way to take this further or appeal it further as I believe the insurance company is not telling the truth and running off their liability. What are my options from here?