ALDI Have Stopped Taking Phone Calls (Customer Service)

OzyBe on 22/06/2020 - 09:11

Find it interesting that Aldi have stopped taking phone calls on their customer service line.

I am used to getting "higher call volume levels than normal" messages, which seem to be the case with any large company all of the time, but have never had a company outright no longer take calls.

Their number is 132534.

Their reasoning is so that you can direct resources to keeping their stores stocked, and for their staff members.

Which brings me to the comment, that their stores seem to be understocked (in some areas dramatically), and noticed they have shortages in toilet paper at the moment.

This is despite Woolworths & Coles seemingly having no shortages (that I have noticed).

Just thought I would mention this.

Perhaps they need to put on some extra staff to man the phones.

You can send them comments via the website, but would it not take the same amount of time if not longer, to answer online queries vs phone queries.

Food & Grocery

Related Stores

ALDI
ALDI

Comments

  • Ocker on 22/06/2020 - 09:22
    +3

    Aldi's el-cheapo business model does not include any concerns for customer service. Just selling knock off products at cheap prices

    • Ryanek on 22/06/2020 - 09:25
      +1

      The ratings say otherwise.

      • Ocker on 22/06/2020 - 09:37
        +3

        Not so - "Customer service and accessibility of staff" is the equal lowest

        • evadw on 22/06/2020 - 09:44
          +3

          That doesn't make the products "knock-offs".

          • cloudy on 22/06/2020 - 09:55
            +5

            @evadw: Every time I get those blackstone chips, I can’t help to think of redrock chips. Sure it’s not a knock off Chinese style, but those Germans sure don’t hide it too well either.

          • BBear53 on 22/06/2020 - 12:31
            +3

            @evadw: @evadw: Most aldi products are packaged to look similar to the item they're copying.

  • OzyBe on 22/06/2020 - 09:30

    And then when submitting the online form, you get the message:

    A response will be sent to you shortly. If the matter is urgent or you would like to speak to one of our customer service assistants please feel free to contact us on 13 ALDI (13 25 34).

    So, it seems their web staff are also too busy to update.

  • Boioioioi on 22/06/2020 - 09:36
    +2

    What is your problem that you need help with?

    Most issues that I've had, even related to products, staff at the local store have been more than helpful with.

    • Plankton on 22/06/2020 - 11:54

      He needs to do a poo but there wasn't any paper at his local ALDI.

  • mjwills on 22/06/2020 - 09:41
    +3

    and noticed they have shortages in toilet paper at the moment.

    What are you planning to tell them on the phone? That there is a shortage of toilet paper in your local store?

    Trust me - if they are a supermarket chain (and especially if they are Aldi) they know where the shortages are. ;)

    Perhaps they need to put on some extra staff to man the phones.

    Staff cost money. The very nature of their business model is to run very lean, staff wise. If there was a tradeoff between lower prices and you being able to call them about low stock (which they already know about) then I am happy they chose the former. :) There are downsides of course - for example not knowing for sure if a Special Buys is in stock at a specific store - but they have made a conscious tradeoff, and overall customers like that tradeoff.

  • OzyBe on 22/06/2020 - 09:46
    +2

    No, looking for stock of their stainless steel pegs saturday special.

    Was told by one staff member that they didnt come in on saturday, and to keep checking.

    Told by another that they sold out.

    While I am not looking at knocking any party in particular, it seems that each staff member (if you can find them), will give you a different answer.

    A few weeks bag was looking for a particular item - went to the staff door, and asked if they had any out the back - the answer was "no, everything
    has been put out".

    I asked again at the cashier, and they got one brought out from the back for me.

  • Okayy on 22/06/2020 - 10:29

    Good chances that post COVID some business would primarily adapt work from style.

  • valleyrain on 22/06/2020 - 10:40

    Their reasoning is so that you can direct resources to keeping their stores stocked, and for their staff members.

    For their staff members to sit comfortably in their chairs scanning items while customers try to hurriedly pack their own bags to avoid the stares and sighs from customers waiting next in line.

  • Yola on 22/06/2020 - 11:18
    +1

    It's one thing for Aldi - a cut price store to cut back on service, another for Coles to do so. If you have a problem with Coles or Coles online you can call them and they are very helpful, however I have been having a problem with the Coles eBay store. They have cancelled 8 orders I have placed in the last four days stating each time that there is a problem with the buyers address. However last week I received a delivery from Coles eBay and just yesterday I placed 2 orders on eBay with other retailers with no issue and one of these has even provided delivery details. Just in case I re entered my address and accepted the recommended format, again order cancelled. I messaged Coles eBay on 18 June, 19 and 20th with no reply. So then I spoke to eBay on chat who asked me to ring Coles online. I rang on Saturday and was advised that the operators cannot sort out issues with Coles eBay but can message that team. After the person did that I was requested to call in 30 min, when I did that I was advised to call the next day and when I did I was told that the eBay people did not resolve issues on the phone with customers or the Coles online operators. So I just have to wait for them to reply to my messages. I know most people would have given up but as an eBay Plus member I can get free delivery for a $49 spend and at the moment they also have 10% off. Also I am in self iso so again delivery is important.

  • [Deactivated] on 22/06/2020 - 11:26
    +2

    Aldi is the 'local carpark' version of a super market

  • Seraphin7 on 22/06/2020 - 13:07

    You get what you pay for. I've always treated these Aldi specials as "take what you can get" and I actually thought they at least used to effectively advertise it that way.

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