Best Warrantied Product You Have Bought That Actually Means What Is Says

I recently had a problem with my Herman Miller Aeron chair purchased in 2011 (possible gas lift failure). It has a 12 year warranty.
I called the shop where I originally purchased it from, produced the e-receipt and got a free fix in 48hrs. Just had to drop it off for repairs. It got me thinking what other products exist out there in consumerland that have got a genuine warranty for such a long period. These would be products we should consider buying, even if they cost more than the run of the mill product.


  • Impressive…

    …. I did not know they had e-receipts back then…

  • Osprey's All Mighty Guarantee: "Osprey will repair for any reason, free of charge any damage or defect in our product – whether it was purchased in 1974 or yesterday – any reason, any product, any era. If we are unable to perform a quality repair on your pack, we will happily replace it." An example.

    • I got free parts sent out to me for my pack but I’d only had it 3 years. Still very happy

  • Honestly, you'd hope so thats a 1.5k plus chair so.

    I don't have any stories myself tho. Always had to fight for consumer rights.

  • I’ve had a few bags repaired by Crumpler. Generally the issue is because I’ve tried to cram too much stuff in and have burst the zip.

  • I was given a leatherman as a bday gift over 15 years ago, little metal tab that stops it closing wrong broke off at some point and Leatherman will replace it any time I want to send it in to them, no receipt needed.

  • Tuppaware

  • If your Leupold riflescope, binocular, or spotting scope doesn't perform, they will repair or replace it for free - whether you're the original owner or not. You don't need proof of ownership or a warranty card, and there's no time limit.

  • Mundial Knives, gree replacemwmt 25 years later.

    Mate had a ZIPPO lighter from the USA. After 30 years Zip paid return postage and repaired it.

  • Zippo lighter …enough said!

  • ShedRain Umbrella we got from the USA - lifetime warranty (purchased 2015, handle broke 2018) they sent a new one free of charge to Australia - we bought two one of them is still going strong even through strong gusty winds

    Salter Kitchen Scales - Has 15 years warranty (purchased 2017, stopped working 2020) - was fully refunded by Victoria Basement as that type of scale is no longer produced, rebought the same brand from David Jones

    Le Creuset - has lifetime warranty havent had to replace one yet have owned some since 2013

    Used to be good - Zagg mobile devices screen covers, they have this year split site into USA and Europe and postage from Europe is ridiculous for life time warranty replacements. In the USA its so much easier to do returns as they have kiosks/actual stores inside some of the shopping malls, was great when we went there for a holiday and bought new devices.

  • Years ago I bought a Fossil bag during a Boxing Day sale. About two and half years later, the top zip started to rip from the canvas body. I took the bag to the Chaddy store and asked if I could pay to get it fixed. They took my details and called me only a couple of hours later. It turned out that the tailor said it was an easy fix and just did it for me on the spot for free. I picked up the bag on the same day.

    Funnily enough, I had a small rip in the lining on one of my Coach bags and because it was more than a year later, I was told I had to pay $100 to get it fixed. They won't take my bag until I pay. I decided to stitch the linings myself.

  • OP I had arm rests replaced on my 2011 Aeron. They came to our house and installed it on the spot. Just had to wait for the part to arrive from Sydney to Melbourne store. Living Edge Herman Millar official licenced seller. They were also the new arm design. So nice.

  • Targus laptop bag purchased overseas in 2005 with lifetime warranty. The shoulder strap padded protection started to fall apart and was replaced without any problems in 2019.

  • Samsonite have also been great at fixing my husband suitcase that we bought in 2013 in Italy over the last few years as it has gotten damaged during travels.