New Sealy Mattress Damaged

• 

  Zephyrus on 14/07/2020 - 09:25

  +6

  You don't really have an option on how it gets rectified, that's up to the seller. It does seem fairly likely they'll replace rather than repair, I'm not sure you can repair that sort of problem outside of a workshop.

  You can also wait and put it off for a few months if it's still usable or you have another sleeping option.

• 

  jimbobaus on 14/07/2020 - 09:30

  +2

  Work in Bedding Industry

  As stated above the manufacturer has to remedy your situation, they are not obligated to refund it.
  Sealy are very good when it comes to warranty and will send someone to inspect the mattress. This person will determine whether it is repairable or whether it needs to be replaced.

  Most likely Sealy will provide you with a loan mattress (will be new, they are given to charity when they collect from you) and they will take it away and replace the mattress topper part.

  If the dip is substantial it is likley that the coils are damaged and if this is the case they will simply provide you a replacement.

  • 

    Shaunf on 14/07/2020 - 09:40

    Thanks for your reply, yes, I have heard of sealy's reputation and they are good. In the current climate I feel a replacement should be the way to go, but I did not get that impression. It felt like I was getting a favor for what might have happened in the truck.

    It's 2 weeks old and is damaged, wouldn't there be an option to return it to Myer?

    • 

      jimbobaus on 14/07/2020 - 09:42

      if you can prove it was damaged in transit then you can ask Myer to replace it for you.
      Mattress sales are generally final and refunds are rare, no retailer for example offers change of mind refunds due to the nature of the product. (mattress in a box are not included as they are a very cheap product to make and returns are negligible in regards to cost/manufacturing)

      Myer may be willing to refund if it was in fact damaged in transit (this is up to Myer not Sealy)

      As for the current climate i agree that its not ideal, in fact the current climate may delay any remedy as i believe in Vic anyways Sealy are not doing home inspections while lock downs remain (other states are fine though)

      • 

        Shaunf on 14/07/2020 - 09:53

        How would I prove the damage in transit or damaged as received? the delivery guys did not bother to even get acceptance signature!

        Sorry to ask, but how would you approach

        • 

          jimbobaus on 14/07/2020 - 09:54

          +1

          @Shaunf: I think first step is talking to Myer.
          Advise them you have spoken with Sealy and they are telling you its transit danage.
          Myer are usually pretty good.
          They may want something from Sealy, which i am sure Sealy can provide.

          • 

            Shaunf on 14/07/2020 - 16:06

            @jimbobaus: Spoke to Myer and they in turn spoke to Sealy again and as it stands, Sealy is arranging an inspection and Myer is pushing for a service.

            I seem to be stuck

  • 

    Yorkshire-Man on 14/07/2020 - 11:27

    Just wanted to jump on this given your knowledge.

    We have been thinking about getting a new mattress, the current one is a King Koil and has lasted us for 10 years. How would you suggest buying a mattress these days? There seems to be two options:-

    a) One in a box, got ones for the kid's beds but they don't seem overly high quality…
    b) Mattress Shops. All seem to sell the same ones, but all have different names for them. Fake sales galore and pressure sales.

    Neither is a good option.

    Is there a better way? Sorry for hijacking OP.

    • 

      pjetson on 14/07/2020 - 11:50

      All seem to sell the same ones, but all have different names

      That's done on purpose just so that you can't shop around and price match. Each retailer will say that the mattress you want to price match with is not the same since it has a different name or part number.

    • 

      jimbobaus on 14/07/2020 - 12:26

      +2

      Howdy :)
      No issues for me helping you.

      Let me address each part
      a) You are right Bed in a Box are not of the highest quality and the foams are generally quite cheap (usually Chinese) some of the retail store BIB mattresses are made with Dunlop Foams which are Aussie made though. Just be aware that Foam by its nature gets quite hot and this can be an issue for some people.

      b) Mattress shops as you say all have the same items with different names, thanks Mr Harvey for this also as he did not want to compete on price so the manufacturers agreed.
      (saying that legally we have to disclose if its a rebranded mattress which in some cases it is, the manufacturers do change them slightly, patterns on fabric, materials used etc so they all vary in some way and this can sometimes affect the feel so dont assume its the same at two shops it often is not)

      Now saying this honestly step one is to set yourself a budget.
      Go to a shop and be upfront and tell them what you are willing to spend they will take you to the mattress that meets this requirement. Lie on it and be sure to spend a bit of time at the end of the day its going to be a 10 year deal regardless. Check whether the store has a comfort assurance program (usually requires purchase of mattress protector)

      A few things to be aware of
      In house brands are always massively marked up and have huge margin. Most stores will show you these first. these can be good if you are on a budget becuase honestly having more margin means more discount potential. BUT also be aware in house brands are almost always chinese made and imported by a local company and then badged for the store.

      Australian made if this is of concern will be a Sleepmaker or a Sealy mattress. You can expect to pay about $1000 for a good one in QB size up to many thousands depending on feel, type etc .

      Pocket Spring is good for people who share a bed as you get minimal partner disturbance and connected coil is better for the larger amongst us :P but at a cost of partner disturbance.

      taking my salesman hat off for a second… honestly if you find one that feels good and you like the feel of it BUY IT do not go looking at matt after matt after matt you will just cloud your judgement and confuse yourself.

      $1500 is what i would expect to be paying for a good quality, pocket sprint Aus made mattress.

      Oh and yes mattresses are always on sale. 45% of RRP is what you should be paying always, if its more then thats a win.
      As for pressure sales, its sadly a side effect of commission based selling, thankfully my boss would rather pay us well and not pay comms.. means we help you chose the right mattress not the right one for the salesperson)

      • 

        Yorkshire-Man on 15/07/2020 - 11:00

        Thank you for your detailed response, really appreciated.

        So I guess I have to brave some showrooms :) Could you share with me your views on the best brand that offers a quality product at a fair price? We paid $850 for our current one 10 years ago so you can't complain about the value for money. Still going ok but starting to get a few areas of depression happening.

        We need:-

        King Size
        The firmest one they sell (literally, one down from wood).
        Pocket Spring sounds like what we need
        Built to last.

        Finally, any suggestions on retailers that are less sharky? Honestly, I've never felt comfortable in mattress stores. The lack of ability to compare the products store to store means I've got to waste lots of time going to multiple ones, they soon all merge into one and the 'red mist' of being dragged from store to store hits me fast !! The appeal of 'in a box' sellers to me is more about the convenience, but the quality isn't there as I value my sleep.

        Again, thank you.

        • 

          jimbobaus on 15/07/2020 - 11:25

          +1

          @Yorkshire-Man: No problems with the help :)
          As for where to buy from, this is hard cause every brand honestly has their good and bad stores (even the one i work for)

          For your needs i would def look at Sleepmaker or King Koil again (KK are not Aus Made, they are Aus Assembled if that matters)

          As i said before, what i honestly suggest is as soon as you find one that meets your needs just buy it. Do not continue your search. In all my time in this industry i have seen multiple people buy the wrong mattress because they looked at so many and got clouded and confused as to what one they "decided" was right for them.

          In regards to your price, an Aus Made one will probably push you into the $1000-$1500 range. An Imported one would be far less for sure.
          Wanting a firm mattress is good, the firmer they are the cheaper they are. Less comfort layer means less cost to manufacture and as such cheaper RRP.

          The mattress only retailers (Forty Winks, Bev Marks, Snooze etc) are probably your best bet. Avoid DJ's, Myer and Harvey Norman. They tend to be higher end or really low end no real value in the middle. Also as i said be upfront with your salesperson tell them your concerns at mattress shopping, your budget etc and if you have a good one they will direct you correctly. NOW… they will almost always be working to a commission structure so will try and get the most they can for the mattress obvioulsy, but look at mattress shopping the same way you would a car. The sticker price is ALWAYS NEGOTIABLE! If they are doing a mattress for price of a single then you should have a fair amount of wiggle room (not with King as much as say a queen) Ask if the one you are looking at is an "exclusive" or "in house" brand if it is, expect a bigger discount than say a Sleepmaker, Sealy etc

          Also.. be prepared to buy, if you are serious they will always do what they can to get the deal. It might be free delivery, free pillow or something but if you are ready to buy you should be in prime position for a good deal.

          I would say come to my brand but sadly we do not have stores in NSW (yet) and as i said we work on a pay well no commission system which has worked for our reputation as we as salespeople are not pushing people just so we can get our comms. etc

          if you have any other questions do not hesitate to ask :)

          • 

            Yorkshire-Man on 15/07/2020 - 12:09

            +1

            @jimbobaus: Great, will drag myself in next week.

            Honestly, I don't mind where something is made, I care about quality. Some locally built products are amazing and some are terrible, the same goes for most countries. I would rather pay more for great quality, what I hate is overpaying for poor quality. I'm after great quality at the right price.

            If you say KK and Sleepmaker fits this bill I will check them out and haggle hard and see where we get.

            Thanks again.

    • 

      JPLengineer on 15/07/2020 - 15:40

      If you are in Sydney, I like Sea Horse Mattresses in Chatswood. Have bought 2 mattresses personally, but have had them since i was a kid. Never had a problem.

• 

  miketr707 on 28/08/2020 - 14:52

  I got mine Dreamfoam mattress from USA. It's been delivered in 2 weeks and it's just a great thing although this thing is not cheap. My wife been happy when she was pregnant cuz this mattress help her to deal with her back pain.
  But if you want local mattress i suggest you take a look on Sea Horse. They have a wonderful mattresses as well.