I feel we need to start a new thread just for people with shopback complaints. I have done a quick search and there's pages long. I feel we should compile this so we can refer to it for claims / chargeback / proof.
I hope this helps others too because enough is enough, they're pocketing our cashback that they advertised is to be shared with us.
It's probably paying for the reps that they have on ozbargain to advertise tbh, they only have selective replying as they're probably spammed with complaints.
Here's my story.
I bought a Xiaomi scooter from the Groupon flash sale 20%.
I always do the same process of opening incognito, logging into shopback, clicking the link to Groupon, logging in.
I have shopback chrome extension and it was green too. After making my purchase, it had the ""hurray, You're on your way to cashback" or something along those lines.
I Contacted shopback for days and got told they're waiting for merchant and everything should be fine as they can see i clicked the link. 1.5 weeks later, i get a rejection email.
So angry right now as it's around $160 I'm out. I plan to neg every shopback deal just to warn everyone.
Funny thing is, it tracks all the little purchases, and anything over $10 cashback never tracks. Sometimes i can't be bothered raising a dispute but this time round, it's too much.
Guys, use cashrewards.. they have had tracking issues sometimes but I've always had my missing cashback credited later.
Update 30/9: Resolved Issue