Kogan Sending out Cheap Webcams Instead of Logitech G903 Mice

nikoris on 27/07/2020 - 17:47

Absolutely embarrassing from Kogan to think they can get away with it, and they are also shipping through Amazon!!

According to comments from this
https://www.ozbargain.com.au/node/553647

has happened to more people and its absolutely embarrassing, both from Kogan and Amazon.
I bought this 16/07 only to receive today 27/07 and i received a logitech c270 webcam instead of a g903 mouse!!
I wasted my time, now i have to do the effort and send it back and wait to get reimbursed!!! I'm fuming…..

Absolutely pathetic

https://imgur.com/a/Lu10sJ5

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Comments

  • Hybroid on 27/07/2020 - 17:56
    +1

    It's a logistics issue, it happens. As long as they fix the error then it's not a big deal.

    Also, don't support Kogan.

    • nikoris on 27/07/2020 - 17:57
      -5

      Has happened to many people, they do it on purpose.

      • Hybroid on 27/07/2020 - 17:58
        +6

        I dislike Kogan's practises intensely but I highly doubt it's on purpose.

        • nikoris on 27/07/2020 - 18:03
          -5

          https://www.ozbargain.com.au/node/553647

          Read the comments here. Happened to many people

          • Hybroid on 27/07/2020 - 18:06
            +6

            @nikoris: That doesn't mean it's intentional. Looks like they've got a stocking issue and sending out the wrong product. Think of it like the mouse barcode is on cameras so those get automatically dispatched in error.

            They're far too large a company to need to scam people for ~$30 a pop with this potential negative press. Even Amazon themselves have done this in the past. Mistakes happen, how they fix those mistakes is how you judge them.

            Good luck with their crap customer support though. Don't support Kogan.

            • nikoris on 27/07/2020 - 18:10

              @Hybroid:

              They're far too large a company to need to scam people for ~$30 a pop

              https://www.abc.net.au/news/2020-07-17/court-find-kogan-prom…

              Same can be said here, yet they did scam people

              • Hybroid on 27/07/2020 - 18:16
                +3

                @nikoris: Indeed, price jacking is one of the many reasons not to use Kogan. Along with grey market products, poor customer service, profiteering during pandemic etc.

                Still don't think bait and switch on a mouse is intentional.

                • nikoris on 27/07/2020 - 19:36
                  -4

                  @Hybroid:

                  Still don't think bait and switch on a mouse is intentional.

                  That would explain the ultra low price, they never intended to send the real thing
                  Or made a mistake and found a 'cheap' way out of it

                  • iDroid on 27/07/2020 - 21:01
                    -1

                    @nikoris: You will get your item. You're getting emotional.

                    I get the disappointment and the anger at now waiting longer to get the correct item. But put things in perspective.There is no foul play here, not even fowl play, just a plain old inventory error of some kind.

                    • nikoris on 28/07/2020 - 00:10
                      -1

                      @iDroid:

                      You will get your item. You're getting emotional.

                      I m not getting emotional, im trying to educate people. I couldnt care less about a gaming mouse or not.

                      I get the disappointment and the anger at now waiting longer to get the correct item.

                      Im not 14, i have no 'disappointment' or 'anger' because i dont have the mouse. I only care to let people know.

                      I get the disappointment and the anger at now waiting longer to get the correct item.
                      smh

          • iDroid on 27/07/2020 - 20:59
            +1

            @nikoris: There's no way Kogan would do this on purpose. It'll cost them money, not save. There's no win situation for Kogan here.

            • tonyjzx on 29/07/2020 - 02:01
              +1

              @iDroid: christ I hate Ruslan as much as the next guy but not that nikoris guy

              Kogan will be losing money at then end of the day by paying return postage AND the wasted employee hours receiving the webcams back and putting them back into inventory AND giving out coupons to compensate customers.

              i've been in his shoes in warehousing and its not fun… at all

  • Drakesy on 27/07/2020 - 18:09

    Yep unfortunately bricks n mortar all the way. Only using Kogan for the $500 free credit from their CC..

    • gaz3342 on 28/07/2020 - 12:57

      You got $500 credit?

      Looks like max available is $400 atm - https://www.koganmoney.com.au/credit-cards/kogan-money-black…

      I am considering this as a churn and burn CC, been a while since I've done it for airline points and I already have a shit ton tucked away on Krisflyer.

      Any hidden nasties with the Kogan CC?

      • Drakesy on 28/07/2020 - 13:09

        Yep, when it was first released.
        This bad boy.
        https://www.ozbargain.com.au/node/500834

        No real downside to it (looks like it's only $200 at the moment for $4000 spend)

        But yeah, if you're not keen on FF points go for it.

        Only annoying this is obviously Kogan.

        • gaz3342 on 28/07/2020 - 13:12

          Looks simple enough, currently considering purchasing a robot vac so will just get this CC, meet the min spend requirements, get the robot then cancel it.

          Nothing silly like needing to wait 12 months for Kogan credit to be applied or anything?

          The free Kogan first membership is nice touch too.

          • Drakesy on 28/07/2020 - 13:24

            @gaz3342: The kogan credit takes ages to come through i think it was 3 months after making the spending criteria so unfortunately no immediate cancellation with this one. Also read somewhere the card may be linked to the credit so cancelling the card cancels your credit. Although I may be wrong.

  • AdosHouse on 27/07/2020 - 19:30
    +2

    Hold on to that camera, might be worth a mint if we go into full lockdown again and there is no stock nationwide. LOL.

    • D C on 28/07/2020 - 01:18

      I'm surprised they even had the webcams in stock.

  • brendanm on 27/07/2020 - 19:43
    +6

    Another day, another Kogan problem, yet people still buy from them.

    • nikoris on 27/07/2020 - 19:44
      -2

      Why not, it was almost half price compared to retail and shipped through amazon

      • brendanm on 27/07/2020 - 19:44
        +6

        Why not? Because you got a webcam instead, and now you have to deal with them trying to return it etc. You must not value your time very highly.

        • nikoris on 28/07/2020 - 00:15
          -2

          lol wut?

          • tonyjzx on 29/07/2020 - 02:04

            @nikoris: I do get the kogan hate but almost every retailer out there has issues.

            Every order I've had with kogan was fulfilled as expected. You gotta be kidding yourself if you think a billion dollar company got there by doing this regularly.

            This is an anomaly. I wish it wasnt to be honest.

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