Menu Said 'Donuts', Singular Donut Was Received

So last night I decided to treat myself and order takeout pizza. I ordered through UberEats, I normally try and order directly from the restaurant so they dont lose out on the commission taken by UberEats. However they had no direct online ordering system and I did not feel like communicating with a human.

I ordered a home alone deal which consisted of a large pizza (calabrese), garlic bread and 1.25L drink (Pepsi Max…healthier). After adding the home alone deal to the cart I was prompted to order additional sides. One of the options was 'donuts' for $2, no further description was provided. Naturally this option sparked my interest, it seemed like good value and who doesn't love donuts. I suspected they could be some sort of mini donuts given the low price, I was okay with this as it would make it easier to dunk them directly in the peanut butter jar. Anyhow I added the 'donuts' to my order.

As you may have already worked out by the title I was dismayed when my order arrived. It was one singular hot jam donut! Just reliving it now makes me salty. How can you advertise something as a plural and only provide one? The quality of the donut was very bad, however I was mentally prepared for this, I was ordering donuts from a pizza shop poor quality was to be expected. What I was not prepared for was the quantity debacle. I had minimum expectations of two donuts, anything greater than 2 would have been a bonus. One donut is an atrocity!

I am yet to leave a review for the restaurant. I didn't want to leave the review when I was still angry and take time to reflect and leave a fair review. What are your thoughts? I mean it has to be one star right? The pizza, garlic bread & Pepsi Max were all good. Worthy of a four star review in isolation.

Poll Options

  • 23
    1 star - Comments: All food bad & donut debacle
  • 18
    1 star - Comments: Donut debacle
  • 11
    1 star - Comments: Donut debacle & rest of food good
  • 35
    2 star - Comments: Donut debacle & rest of food good
  • 390
    3 star - Comments: Donut debacle & rest of food good

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Comments

  • +11 votes

    As you may have already worked out by the title I was dismayed when my order arrived

    You were dismayed when there was no set amount listed, it only cost $2, and only 1 arrived. I'd have been surprised if more than 1 arrived. If ever in doubt check for menus listed elsewhere for the place you're ordering from.

  • +99 votes

    Cry me a river

    • +5 votes

      It will be salty, though cleaner than the Brisbane River.

    • +17 votes

      Well, a business would, back in the day, if you were 5 cents short, so yeah, OP has a point. Maybe the menu should get their grammar right. Donuts is plural, meaning more than one.

      • +31 votes

        OP has a point

        He does. If you get pasty the pettiness of it and OzBargain's typical need to put mocking/silly comments:

        • OP was advertised "Donuts" for "$2"
        • OP purchased said "Donuts" for "$2"
        • OP received a "Donut" for said "$2"

        Good luck taking it anywhere, but strictly speaking that is false advertising.

        Now if it was "Donuts" for "$2 each", that's a different story. Without seeing the ad in context it's hard to say for sure.

        •  

          This. I would guess the ad said donuts for $2 each. Also would be good to see the picture used for the ad. If there were multiple donuts in the sample pic then that could be misleading as well. Best would be to complain to UE and they may offer a coupon or refund.

      • +23 votes

        Donuts is plural, but there's no suggestion that you will get multiple ones because there's no sentence structure. Whether an item should be taken as a plural or singular when it comes to a verb should usually be given by the context of it in the sentence.

        For example, "We sell donuts for $2" doesn't imply you will get many donuts for $2, it implies they have many to sell. Likewise a sign saying "Donuts - $2" implies they have many but each has an individual price of $2. "Each customer shall receive donuts" implies many donuts for each person, however "we have donuts for each customer" is ambiguous.

        I suggest OP takes this to the High Court of Australia and enlists the services of a QC and several linguists to set a precedent for this horrendous oversight in the English language, or petition government to re-write consumer law. I don't know how anyone can sleep at night without this oversight sorted.

        • +4 votes

          It’s Mabo, it’s the constitution. It’s the vibe. Yeah that’s it, it’s the vibe.

        • +1 vote

          I think the better way is "We sell donuts for $2 each" to take out any ambiguity.

    • +5 votes

      You must be super fun at the parties that I'm certain you're invited to.

      • -11 votes

        Good news is, they can go to parties during lockdown without being fined as long as they spread the virus. If they don't spread the virus, then they will be fined. In Victoria according to Dan anyway.

        •  

          they can go to parties during lockdown without being fined as long as they spread the virus. If they don't spread the virus, then they will be fined. In Victoria according to Dan anyway.

          I'm not a political person and I'm definitely no fan of Dan's… but while what you've got there might sound stupid, the reasons behind it are actually quite logical.

      •  

        parties .or .partie….

  • +62 votes

    I'm waiting for Waleed Aly's opinion before I rush in on this one.

    • +24 votes

      He'll put it down to white privilege or as a disgusting consequence of capitalism

      • -5 votes

        Or some religious debate

      •  

        Just bend over and take a knee.

    • +11 votes

      We should wait for Andrew Bolt or Miranda Devine to jump in. They’ll probably blame the efniks for not learning English.

      • +7 votes

        Lol didn’t know bolt/devine fans were such snowflakes

        •  

          The conservatives who love to call everyone snowflakes are some of the easiest people to offend

  • +3 votes

    My local sushi store has honey chicken on uber*eats for $10, its a small coffee cup with 5 pieces of tiny chicken.

    Its just the joy of delivery prices.

    •  

      A sushi store on UE near me is actually cheaper and has been for over a year, can get a don bowl with miso for $11 which in store costs $16 I believe. Only downside is $8 delivery but I only ever order on free delivery/shared delivery promos.

    •  

      Sushi is more tricky. You'd never know if you were getting more than one.

      •  

        But with sushi you can just cut it to make multiple pieces of sushi but donuts don't work that way.

  • +36 votes

    Why not call the store and speak to someone? They may have a remedy for you that will satisfy you!

    Leaving a 1 star review for a business in this environment, for what is potentially a misunderstanding that may be fixed with a phone call, is probably not the right way to go about things.

    • +2 votes

      great idea, always try to remediate with the party, they may offer you voucher, if no satisfactory outcome, then give the review they deserve.

  • +24 votes

    In your previous post:
    John West Salmon Tempters only one can was on offer for $1.35
    https://www.ozbargain.com.au/node/564568

    I'm now disappoint that it wasn't Tempter (because only one can).

    • +1 vote

      There are multiple flavours in the Tempter range. The actual product is "John West Salmon Tempter" and that is printed on the tin. Collectively the whole range is referred to as Tempters for advertising etc

    • +13 votes

      Maybe they shouldn't advertise it as donuts with an s then? It's like people don't know what a plural is…

      • +1 vote

        Username checks out, but also valid.

  • +7 votes

    Imagine you walked into the store and asked, 'How much are the Donuts?'… The answer would be '$2'… But that doesn't mean they are sold in pairs for $2..

    • +8 votes

      Different scenario… you don't order chicken wings with the expectation of getting 1 wing now do you.

    • +7 votes

      The response should be $x each. There should be a quantifier when a price is quoted. Well that's how i would respond if i worked at a store that sold donuts.

      • +3 votes

        Technically, the reply should be, "how many", since the request was for the price of multiple donuts.

        • +1 vote

          That also works 😊

        •  

          Another response would be “all of them?!”

    •  

      A customer asked me today how much iPhone 11s cost. Funnily enough they seemed to understand I wouln't give them more than one for the price I mentioned.

  • +1 vote

    bikies

    • +21 votes

      but then who will he go to when they only send one bikie?

  • +7 votes

    I think to properly diagnose your situation I would need to know the size of the said donut.

    Could one big donut could be more satisfying than two little donuts?

    •  

      Beat me to it.

      If the donut has a diameter greater than 10cm, then I'd grumpily accept the plural typo. Less and I'd be calling up the store.

      • +8 votes

        I didn't measure at the time. If I had to guess I would say a diameter of around 8cm, but it was relatively plump. Not saying it was a sphere donut…mmm giant sphere donut. It's only mini donuts that are sphere's isn't it, what's up with that? Perhaps that's a good business idea, start a bakery that sells large sphere donuts. Call it Donut World.

        First draft of menu:
        American donut - Peanut butter filling
        Australian donut - Pineapple filling
        Belgium donut - Chocolate filling
        Brazil donut - Coffee filling
        Colombia - Cocaine filling

        ..I need more energy to complete this menu, excuse me while I help myself to a Columbian donut.

        • +1 vote

          I'd be pissed if the Aussie donut didn't have a full size pineapple in it.

        • +2 votes

          Would you serve alternative donut cubes for flat earthers?

          Don't want to miss out on that demographic

          • +3 votes

            @spook290: Wouldn't flat earthers more want pancakes? I dont think they believe the earth is cubed shaped.

            •  

              @CrashBeejy: So donuts and pancakes?

              Sounds like the beginning of a great business plan.

              •  

                @spook290: I would wrap the donut in the pancake put it on a stick and dip it in chocolate.

  • +13 votes

    What are your thoughts?

    Get off the internet.

    • +18 votes

      You started a discussion over toast…

  • +21 votes

    The quality of the donut was very bad, however I was mentally prepared for this, I was ordering donuts from a pizza shop poor quality was to be expected. What I was not prepared for was the quantity debacle. I had minimum expectations of two donuts, anything greater than 2 would have been a bonus. One donut is an atrocity!

    I am yet to leave a review for the restaurant. I didn't want to leave the review when I was still angry and take time to reflect and leave a fair review. What are your thoughts? I mean it has to be one star right? The pizza, garlic bread & Pepsi Max were all good. Worthy of a four star review in isolation.

    It is a Pizza joint that served you a good Pizza…. as in your own words is worthy of 4 stars yet your contemplating a 1 Star review? You do realise that these sorts of reviews hurt local businesses and peoples lively hoods ya know? All because of a single $2 Jam donut from a small time Pizza Joint?

    Be fair mate, give them the 4 Stars and mention that maybe it is time to up their Donut Game and move on. Constructive critism but don't go punishing them cause of a single donut if their main staple is serving great tasting Pizza….

    • +2 votes

      these sorts of reviews hurt local businesses and peoples lively hoods

      Reviews provide an incentive for businesses to provide value and fair advertising to customers. Don't want reviews to hurt your business? Don't have misleading advertising. The business could easily have a 4 star review had they not misled OP.

      • +3 votes

        Doesn’t everyone 5 star unless the food is crap?

        • +2 votes

          They shouldn't. Three stars if everything was just okay, acceptable, mediocre.

        •  

          Nope. I reserve 5 stars for “excellent” i.e. I really enjoy it and look forward to going back again. 4 stars for “good” I like it but nothing too exciting but would go back again. 3 Stars average/passable and so on. But to be kind I often don’t review if it’s a 3, as I guess everyone’s taste is different. 1 star is only if something is really bad either food, service or both.

        • +1 vote

          That's the problem with the five star system it is open to multiple interpretations. For example I often five star different MacDonald's but in no way is MacDonald's a fixed star restaurant but if the toilet is clean and service is quick then it is a five star MacDonald's I trust the reader to understand that they will still get the generic crap MacDonald's serves up.

  • +15 votes

    dunk them directly in the peanut butter jar

    I’m sorry, but dip them where…?

    • +1 vote

      Calm down bro, his nutella probably just ran out

  • +3 votes

    Was the $2 donut a big one or a small one? Does it equate to multiple small ones?

    I do feel its annoying though when they don't put down specifically how many pieces, I see it a lot with "Spring rolls" or "dumplings" or "pack of lamb chops" and and I don't know if its one piece or multiple. I pretty much don't order unless it says 1 piece, 3 piece etc or I know its obviously one piece as got stung before. But I see it more often due to uber eats, so I do wonder if its a detail that may get typically missed.

    IMO I usually give 5 or 4 stars unless they've legit missed out on an item or there was something majorly wrong, but thats just me.

    • +1 vote

      Been burned before too so that's my approach now as well. If it doesn't specifically state a number of pieces then I assume that price is for 1 and make my value decision based on that regardless of what any pictures or otherwise might imply.

  • +1 vote

    it usually those frozen maxwell donuts that get served at these takeaway places. Plot twist the jam in these donuts is colored apple sauce.

  • +5 votes

    1 star review for a typo is extremely harsh. Based on your story I would go 4 stars at least given that the main food they are selling are good.

  • +3 votes

    I was dismayed when my order arrived. It was one singular hot jam donut!

    I can put your mind at ease. I've bought from the same store and they either send two tiny donuts or one bigger donut - it's a bit of pot luck. You got the bigger donut which in my experience is bigger than the two tiny donuts.

  • +1 vote

    A count noun like doughnuts when used in the singular form must start with a possessive adjective, number or an article.

    Advertising the "doughnuts for $2" sounds better than "a doughnut for $2".

    •  

      Have my vote for first post with correct spelling of doughnuts. It astounds me the number of people who must make cookie ‘do,’ bread ‘do’ or even play-do for their kids?

  • +2 votes

    First World Problems

    • +9 votes

      Why do people keep saying this, do you live in Africa or something? Every problem you have is a first-world problem.

    • +7 votes

      but there was only one problem.

  • +26 votes

    Your delivery driver probably ate the other one on the drive over.

  • +6 votes

    Thought that this was another canberrascooter post.
    https://www.ozbargain.com.au/node/561072

  • +6 votes

    You lost me at "(Pepsi Max…healthier)" (Though I guess it's healthier than battery acid..marginally)

  • +4 votes

    Mmmmmm forbidden donut

  • +3 votes

    When I clicked the link I was mentally prepared for the poor quality of this post. What I was not prepared for was the sheer quantity of shitposting.

  • +2 votes

    OP's order: "Donuts. Quantity: 1"

    OP: "Why didn't I get two donuts ?!"

    •  

      I agree. If he had ordered 2 then everything would have been solved and he could be happy with an 's'.

  • +1 vote

    I suspected they could be some sort of mini donuts given the low price

    Well, just pretend you got two mini donuts - with each of those mini donuts being equal half of the one you actually got. Problem solved! Woohooo! 🤣

  • +2 votes

    "Donuts for $2" - I think the word "each" is implicit here. I'd have been surprised to receive more than one.

    • +4 votes

      "Side of donuts" though. If you ordered "side of chips" you'd be disappointed to receive one chip wouldn't you?

      •  

        Absolutely I would. But OP didn't mention "side of donuts", just "donuts for $2". As I said, I reckon the "each" is implicit.

        •  

          That isn't what the menu said though.

          There was a list of sides

          In which there was an item named donuts

    • +3 votes

      I'd have been surprised to receive more than one.

      Really? Donuts is the plural of donut. I'd definitely expect more than 1 if it stated donuts as opposed to donut (and I'd be happier if either was spelled doughnut).

  •  

    $1.50 out of the cost was to make it hot. Look on the brighter side, at least it wasn't cold!

  • +8 votes

    OP also left a 1-star review at McDonalds when his 'Chicken Burger' was a patty of formed chicken meat rather than an actual whole chicken.

    • +1 vote

      smart

    • +1 vote

      Actually, no. It would have said whole chicken burger. Unless it was chicken burgers, then he should expect to get more than 1.

  • +2 votes

    JFC… Saw the title and muttered, "Oh, (profanity) off…"
    After reading the details, I stand by my initial reaction.

  • +1 vote

    You are weird.

  • +15 votes

    I really donut care about this..

  • +4 votes

    Clearly this post is a joke. I mean surely. At the least, I hope so….

    •  

      What's funny about it?

      • +1 vote

        Not all jokes are funny.

  • +3 votes

    This reminds me of the time I stubbed my toe on the pronounced threshold of a skewed doorway into a seedy Chinatown venue, in the late 90's; the night was sultry and I was wearing thongs. The impact was blunt and the onset of pain immediate; my thoughts traversed the entire thesaurus of lewd proclamations, but as my hand accidentally brushed my side as I stumbled into the neon accented, musky darkness, all my pain morphed into the realisation that I no longer possessed the two dollar coin put aside for the two minutes and fifteen seconds of live entertainment at this here seedy venue, and I limped away flacid to the hour-long jerky ride home, on the W class tram…

  • +1 vote

    "Looser"

    There you go, you got your unnecessary extra donut

  • +1 vote

    Please self isolate now. Must preserve gene pool

  •  

    Did you log a Hurt Feelings Support case?

  •  

    First world problems.. However $2 is $2, stand ground.

  • +9 votes

    still got nothing on Cooinda at Kakadu. $35 for a “bucket of prawns”. Containing 4 prawns!! I was quite upset.

    • +2 votes

      Were the prawns greater than 10cm in length?

      • +2 votes

        Nope, they were standard size prawns. They did come in a corona bucket full of ice, but man was I miffed when I saw how few prawns there were!

        I wasn’t the first complainant. It sounds stupid, but it really tainted Kakadu for me. I knew it’d be expensive, but the blatant penetration with no lube at every corner got very old very quickly