Supercheap Auto Damaged My Car

berry580 on 13/10/2020 - 17:23

Hi ozBargainers,
I was at SCA Lakemba last weekend and just before I was about to leave after purchasing a battery from the store, one of the SCA staff member damaged my car as he was packing things up. He bumped a traffic cone-like item against my car. I have a video footage showing the incident identifying the staff member and photo of the damage. There's a scratch mark the size of a 50c coin on my bumper. Unfortunately it's not something where a typical scratch remover product is able to remove due to the depth of the scratch it appears. I am looking to seek compensation for that incident.

I've made contact with their headoffice on Monday regarding the incident. They have yet to respond, assuming they ever will. What do you guys believe is the best way to proceed?

Thanks
Berry580

Automotive

Related Stores

Supercheap Auto
Supercheap Auto

Comments

  • Sergeant Salami on 13/10/2020 - 17:26
    +102

    Wait for their response then go from there.

    • Euphemistic on 13/10/2020 - 19:23
      +59

      How ridiculous. Why would you wait for a response?

      • Kangal on 15/10/2020 - 23:13
        +1

        I'm quite ticked off that berry580 had the cheek to contact them BEFORE they made an OzBargain post about it. The nerves!

      • cameldownunder on 16/10/2020 - 10:40

        He will wait 6 month for a response, and then the Shop will no longer be there, because it has been sold.

  • PissLUR on 13/10/2020 - 17:27
    -5

    do you have comprehensive insurance?

    • berry580 on 13/10/2020 - 20:56
      +3

      Yeah I do have comprehensive, claim insurance over that scratch you reckon?

      Can't fault you, but it feels like the same as killing a cockroach with a jack hammer.

      • Ughhh on 14/10/2020 - 10:29
        +6

        So did you actually Contact the store manager, or went straight to emailing head office?

      • deme on 14/10/2020 - 22:04
        +2

        It's not your fault, I'd claim if I was you as you pay your insurance company to do this work for you.

        • Franconian on 15/10/2020 - 09:11
          +1

          Wouldn't this still be considered a claim and impact future premium?

          • knk on 15/10/2020 - 14:57
            +1

            @Franconian: its a not at fault claim, they'll recoup costs from supercheap.

            Shouldn't affect premium if I'm not mistaken. When you apply for insurance the question asked is always something like 'how many at fault, or accidents where the driver responsible could not be identified claims have you had'

            • Ughhh on 15/10/2020 - 16:19
              +1

              @knk:

              When you apply for insurance the question asked is always something like question asked is always something like 'how many at fault, or accidents where the driver responsible could not be identified claims have you had'

              Nope. Not always. Depends on each insurer.

              • knk on 15/10/2020 - 17:09

                @Ughhh: Really, never noticed it being otherwise. That's pretty rough.

            • r0nmac on 16/10/2020 - 00:30
              +1

              @knk: Not really. Nowadays the questions is how many accidents you have had - regardless of who was at fault. I had a hit n run in 2018 - and I had my premiums raised even though I was "parked"

              Also - wrong place at the wrong time. Its the same as tree fell down, hailstorm, hit n run.

        • roozmik on 15/10/2020 - 12:39
          +1

          claiming is not free?

      • cameldownunder on 16/10/2020 - 10:42

        but it feels like the same as killing a cockroach with a jack hammer.

        There's a scratch mark the size of a 50c coin on my bumper.

        Which ?

  • jayboi on 13/10/2020 - 17:27
    +3

    What did the store say?

  • pharkurnell on 13/10/2020 - 17:34
    -3

    Just leave it, there will be more before you go to sell the car, and get them all sorted at once.

    • pegaxs on 13/10/2020 - 17:40
      -7

      But but but… "Muh CoMpEnSaTiOnZ!!!"

      • buckethat on 13/10/2020 - 17:42
        +35

        Well I mean, its fair to expect to be compensated when someone damages your property no?

      • pharkurnell on 13/10/2020 - 17:43
        +1

        USA it would be in the willionz

      • YellowDieselGolf on 15/10/2020 - 16:28

        I think you mean “But muh made whole”

        • pegaxs on 15/10/2020 - 16:39
          -2

          Nah, that would be reasonable… you need to go for repair of damages and CoMpEnSaTiOnZ!

  • pegaxs on 13/10/2020 - 17:47
    +13

    Have you gotten a quote to repair it? Did you contact the manager on shift? Did you contact the store manager? Did you speak to anyone at the store about it when it happened or did you just jump straight to contacting head office?

    • perhaps on 13/10/2020 - 19:03
      +26

      Go straight to head office and then OZB thats how it works lol

      • DemocracyManifest on 15/10/2020 - 09:48
        +2

        Tbh I worked in retail, going head office is the right way as you will just get fobbed off/told to (profanity) off

    • This Guy on 13/10/2020 - 19:46
      +5

      OP sounds like they have seen the video. So store manager is already involved. For it to go to head office, the regional manager would have decided OP was either abusive or full of poop. SRG bend over backwards when their product or staff stuff up as their media spend is stupidly high per customer.

      OP is asking for compensation instead of repairs makes me think OP is full of poop.

      OP stating that a traffic cone like device made a 50c sized scratch and not a mark that can be buffed out makes me think OP is full of poop.

      • capslock janitor on 15/10/2020 - 09:48

        SRG?
        "Media spend"?

        • This Guy on 15/10/2020 - 18:11

          Super Retail Group.

          Media spend in this context means the amount of money spent advertising to attract new customers.

    • xuqi on 15/10/2020 - 14:23

      Surprised an email wasn't sent to the CEO, CC ACA.

  • holdenmg on 13/10/2020 - 17:52
    +3

    Yeah, so the story so far is the Bumper Bar did the job required of it…

    Take a photo, get witnesses statements, and wait for CSI.

    • iforgotmysocks on 13/10/2020 - 18:39
      +5

      Well it's not called a scratch bar.

      OP call the ACCC and the governor general.

      • perhaps on 13/10/2020 - 19:02
        +6

        Needs to be escalated up to the Queen

        • holdenmg on 13/10/2020 - 19:09
          +8

          Or… ask Scomo who they use for the BMW paint job. lol

  • Drakesy on 13/10/2020 - 18:20
    +10

    what item bumped against it? Would be pretty hard to get a scratch from a traffic cone like item methinks

    • Mr Haj on 15/10/2020 - 10:19
      +10

      traffic cone wrapped in barbed wire

      • one man clan on 15/10/2020 - 10:31
        +4

        There was a hardocre deathmatch going on in the background. It was one of the weapons.

    • bmerigan on 15/10/2020 - 20:52

      Agree. I can't imagine how anything resembling a traffic cone could scratch a car.
      A scuff, maybe, in which case it polishes out.

  • bdl on 13/10/2020 - 18:33

    wtf

  • AdosHouse on 13/10/2020 - 18:47
    +12

    So to sum it up, a staff member took the stuff to the car for you, bumped a "traffic cone like thing" against your car, apparently hard enough to scratch it, and the first thing you did was film the staff member on your phone instead of being an adult and having a chat to the store manager/supervisor?

    • perhaps on 13/10/2020 - 19:01
      +3

      Exactly OP decides to contact head office first smh

      • capslock janitor on 15/10/2020 - 09:49

        How long should you wait for responses before escalating?

    • pharkurnell on 13/10/2020 - 19:23

      or mentioning it to the staff member maybe?
      probably all have been resolved by now

    • resubaehtgnolhcs on 13/10/2020 - 20:46
      +8

      So to sum it up

      At least quote OP's story accurately. At no point did OP state that SCA staff were carrying items for him/her to his/her car.

      OP stated that SCA staff were "packing things up" - as in closing for the day and packing things away that they have on display out the front of the store,

      • AdosHouse on 13/10/2020 - 20:58

        Yeah that's fair, could have been closing up. I've never seen anything more than an A-frame out front in any of my local stores, but I guess Sydney might have some extra stuff for social distancing.

        I read that as packing stuff up for the OP.

        • TheOtherLeft on 14/10/2020 - 09:40
          +4

          The store is in Lakemba. The traffic cones were to stop drive-by shootings.

    • SelfMade on 13/10/2020 - 20:53

      LoL…so you think the OP knew about the accident BEFORE it happened so took his phone out to record it…did you even read what the OP wrote?

      Did you think that maybe he has a dashcam?

      Such LoLs

    • berry580 on 13/10/2020 - 21:02
      +6

      Lol. It is called a dash cam.

      • jayboi on 13/10/2020 - 21:05
        +5

        Can you upload the video of the dashcam so we can see?

        • gth on 14/10/2020 - 07:42
          +2

          Dashcam won't show the impact or the scratch. Store CCTV would be the better source. I'm guessing they viewed their own footage and decided not to reply to you.

          • berry580 on 14/10/2020 - 17:04
            -3

            @gth: You can see the stick he's dragging towards my car and then inside the store.
            Yes, you can't see the actual impact, but the sound of impact is precise with the movement of the stick. Wasn't a coincident.
            If the SCA manager is a decent bloke, he'd agree. But I just have to get my two quotes he requested for first.

        • berry580 on 14/10/2020 - 17:01
          +4

          It shows the guy's face. I'd much rather not reveal his identity over a small matter in such a public place

    • deme on 14/10/2020 - 22:05

      I gathered it was a dashcam?

  • AndyC1 on 13/10/2020 - 18:48
    +1

    Get a lawyer.

    Need to but a popcorn maker and popcorn to watch the idiots at 10 paces wasting money while I each $1 of popcorn plus the cost of some beers.

  • Jugganautx on 13/10/2020 - 19:01

    Don't forget the icing sugar!

  • WreckTangle on 13/10/2020 - 19:04
    +3

    Some kid will probably lose their job since you involved head office

    • perhaps on 13/10/2020 - 19:18
      +1

      Poor kid

      • Daabido on 13/10/2020 - 20:22
        -2

        Yeah, everyone knows you only get one job a lifetime.

      • berry580 on 14/10/2020 - 16:58
        +1

        Nah, the guy looks more like a store manager or 2IC to me.
        But he looked pretty exhausted to me, it was beer O clock at the time, if that's an excuse.

    • ozbjunkie on 14/10/2020 - 09:11
      +3

      This 100x.

      It's a bumper scratch.

      Give some poor dude or lass a break.

      Yes, it sucks. If it was worse, kick up a stink. But why cause trouble for other people (even if it is their own fault) when really it makes little difference to your car.

  • Yummy on 13/10/2020 - 19:05
    +5

    Demand for free scratch remover product from SCA!

  • mja1986 on 13/10/2020 - 19:36

    What's a Traffic Cone like item? Was it plastic or metal?

  • whooah1979 on 13/10/2020 - 19:46
    +2

    He bumped a traffic cone-like item against my car
    There's a scratch mark the size of a 50c coin on my bumper.

    Do you have evidence that the bumper didn't have any damage before this happened?

    Commercial safety traffic cones are made out of soft plastic. This prevents pedestrians from getting injured when they fall on them. It also reduces the chance of damage to vehicles then they hit them at speed.

    Was it one of these?

    https://www.supercheapauto.com.au/p/sca-sca-marking-cone---3…

    • Krankite on 13/10/2020 - 20:23
      +1

      Looks like you have pinpointed the issue, the are using MARKING cones so of course they are going to leave a mark. Hopefully now that head office is involved they will switch to non-marking cones.

      • whooah1979 on 13/10/2020 - 20:37

        We need op to upload the vid to make sure.

        These cones are only 300m tall. The worker would have to kick it hard and up for it to make a mark.

  • This Guy on 13/10/2020 - 19:51

    Not how traffic cones work. For it to leave a 50c sized scratch the staff member would have had to throw it at the car and it would have left a dint and possibly cracked the paint.

    The manager would have buffed the mark out for you if you were polite instead of demanding compensation for a company going above and beyond (they loaded your car for you. Who does that anymore).

    Pull your head out of your rear end, be reasonable and stop ruining it for the rest of us.

  • John Kimble on 13/10/2020 - 20:35

    Pic please

  • yellowfever on 13/10/2020 - 21:49
    +1

    give this OP a blunt answer
    grow some balls and go to the store that you alleged had a staff member damage your car. Confront the issue mask to mask with the store manager.
    if your balls have shrunk then you have no hope mate

    "I contacted head office and no reply". what a piss weak effort.

    • berry580 on 14/10/2020 - 16:56

      I didn't go in the office and so I don't have the balls to
      Yeah, there could be no other reason in the world. What narrow minded people.

    • deme on 14/10/2020 - 22:06
      -1

      Calm down an attitude like that will end you up in gaol

      • Euphemistic on 15/10/2020 - 06:52
        +3

        Confront doesn’t only mean jump the counter and beat him up. It also means discuss face to face.

        You don’t have to go storming in in a rage to make your point, but it makes sense to go in and mention he issue on the spot so they can confirm the damage at the time. They don’t have to assume it happened then and not some time after when you’ve tried to squeeze past the car with the bins at home.

        • John Kimble on 15/10/2020 - 09:26
          +2

          confront
          /kənˈfrʌnt/

          verb
          come face to face with (someone) with hostile or argumentative intent.

        • capslock janitor on 15/10/2020 - 09:54

          doesn’t only mean jump the counter and beat him up.

          gave me a chuckle

    • DemocracyManifest on 15/10/2020 - 09:53

      Store managers are just full time employees, they have no power, escalations go to area manager/head office.

    • R-Man on 15/10/2020 - 23:00
      +1

      heheheh mask to mask

  • Lexan on 14/10/2020 - 00:30

    The store could offer you discounts up to the total amount of the damage. Problem solved.

  • ShanghaiRocks on 14/10/2020 - 10:21
    +3

    MS Paint picture!!

  • Raulioli8810 on 14/10/2020 - 12:09
    -5

    A 50 cent scratch and you're freaking out?
    Geez mate common let it go buddy. Its not that big of a deal

  • HeWhoKnows on 14/10/2020 - 13:14
    -8

    Oh No
    I feel so sorry for poor OP
    The damage to the car must be enormously negligible!
    Definitely worth posting here.

    I say take them to court and sue for damages.
    I'm sure you will get maybe $50 from them.

    Next time OP just DONT BOTHER US WITH THIS TRIVIAL RUBBISH

    • berry580 on 14/10/2020 - 16:53

      … feel free to move on then.

  • berry580 on 14/10/2020 - 16:52
    +3

    Spoke with a manager today through phone.
    He was very professional about it, asked for supporting evidence and quotes, he said he'll emailed the list to me and he did. Now I just need to gather it.

    • Ughhh on 14/10/2020 - 17:01
      +6

      So as you were leaving the store, you saw a staff member bumped the cone into your car, then left? You didn't inform the staff member or the manager while you were still instore, while the evidence was still fresh???

      • capslock janitor on 15/10/2020 - 09:55
        +1

        said he'll emailed the list to me and he did.

        what list

    • azitiz on 14/10/2020 - 23:12
      +2

      Do you require any assistance or advice from fellow forum members to gather it?

    • ChadHominem on 15/10/2020 - 08:58
      +3

      Did you tell them about the psychological damage from the incident?

  • Kamsi on 14/10/2020 - 21:30

    How much the repair bill for a scratch ball job.

  • adn on 14/10/2020 - 23:15
    +1

    Take it to Queen Street and get a body kit with the insurance money.

    • db87 on 16/10/2020 - 11:41

      Ahhhh Queen St. They'll definitely help out with "shady" claims.

      Bring back the sex spec, pimp my ride styles. 👌

  • design2last on 15/10/2020 - 00:35
    +4

    About 10 years ago when I was working at Super Cheap Auto a customer came in dragging a roof luggage box thing full of stuff. Clothes, camera, video camera, laptop and all sorts of other random things. He told me that he loaded the roof box with all of these belongings, locked it and then went on a drive. He claims the box burst open as he was driving and his possessions were thrown out of the roof box all over the highway.

    So many aspects of his story did not check out or make sense but it slowly escalated from me to the manager to the area manager and finally to head office. Long story short this guy received a cheque for around $3500 to cover a new roof box and damage to his possessions.

    I have no doubt SCA will pay for whatever damage you claim happened as a result of someone there fitting a battery to your car. The price you pay for fitment factors in the insurance required for claims like these from customers.

  • peppermint420 on 15/10/2020 - 00:57

    this is what you pay your insurer to do

  • solidussnake on 15/10/2020 - 07:32
    -1

    Hmm pretty sure any damage that occured in public car parks they can't be liable for damage, surely a mobile paint doctor could fix it for $100 ish if it really was damaged from a plastic cone 🤷

    • capslock janitor on 15/10/2020 - 09:56

      any damage that occured in public car parks they can't be liable for damage,

      why not 😥😡

      • Mr Haj on 15/10/2020 - 10:28
        +2

        Surely they would be liable if it was caused by one of their staff members. I find it hard to believe that a traffic cone has caused any damage though. Surely there was already damage before the incident.

      • solidussnake on 15/10/2020 - 19:54

        What do you mean🤦‍♂️ do you not see the countless signs at Westfield's carparks/Woolworths carparks always say they are not liable for damage op got lucky he saw it was one of the employees

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