I ordered something off eBay two weeks ago. Unfortunately, the seller used Fastway Courier.
The first delivery attempt was made, but I was not at home at the time. A card was left for me. Fair enough.
I contacted Fastway Courier via e-mail on that day and requested the parcel to be re-delivered to one of their collection points nearby. I was told that it would be considered a re-direction, and I will be charged a fee of $5.73. This is clearly not true.
Their online chat agent knows better and helped me arranged the re-delivery to a shop nearby.
For the next three days, no more delivery attempts were made. I contacted them every day for these three days but was told the same thing over and over again: the redelivery arrangement was made, and it will be delivered during the next round.
On the fifth day, the online tracking shows that the parcel is delivered, but it is nowhere to be found (not at my address, not at the collection point either). I contacted them again, but they ended the chat session straight away after seeing my question without giving any reply.
I contacted the seller, and the seller responded in two days' time saying that the parcel was actually returned to them?!
How does this company still exist to this day? Now whenever I place an online order, I only put down my parcel collect post office address to make sure no more Fastway deliveries. Maybe everyone should do the same!