Luck with Refund from JB Hi-Fi?

Hello Members

I bought a Samsung S20 FE 5G on a Telstra Plan of $99 Just this Morning and paid like $149 upfront for 5G Model. . Later in the evening i found this https://www.ozbargain.com.au/node/573382 seems the price of the phone reduced by $150. I am entitle for money back as it happened same day? I was at work and by the time i decided to contact them they were closed for business so not sure tomorrow they will refused or what?

Anyone ever had a luck in similar sutuation?

Thanks

Edit: I spoken with Store Manager who was happy to refund me the difference back today.
All good and thanks all for your useful comments

Related Stores

JB Hi-Fi
JB Hi-Fi

Comments

  • -2

    Hello bhai did you open box and phone yet? Whether you did or not, practically 0 chance because you got the phone discount already (I.e. the up front price has a built in discount)

    • -4

      No i haven't opened anything yet. Phone price was full. They used $1000 Gift card and rest I paid. Now same day in few hours only its $150 off. How ridiculous is that as it happened in span of 4 hours only after i purchased.

      • Not ridiculous at all. That's how retail and sales events work. Sometimes you win. Sometimes you lose.

      • That $1000 gift card is from Telstra so you can bet JB won't be refunding you as too much to lose. Hard luck

        • +1

          They're such scam artists. They end the free Buds bundle promotion one day, and discount the phone the next! What a joke.

          • @Techie4066: Are you seriously complaining that JB started up a new deal for a phone after the previous one ended? The buds are worth more than the $150 discount anyway so you still come up in front with the buds.

            • @CodeXD: In Techie4066's defence, the buds don't appear to be free after all if the phone itself becomes cheaper without them.

              • @Guybrush57: It is a pre-order bonus. JB was actually generous and let people get the buds live after release date.

                • @CodeXD: It was a promotion by Samsung. I didn't think JB would give the buds away for free.

    • -1

      But mine only 12 hours old

      • +3

        Yeah, it sucks. Donโ€™t we all wish we had a crystal ball ๐Ÿ”ฎ :(

    • +32

      Holy mackerel the entitlement. That is absolutely ridiculous to expect them to even consider them giving you a refund a month later.

        • +5

          The forum is for finding good deals at the time of the deal, not to entertain subsequent drops in price. There are credit cards for this.

          • @kyle: Yeah that's what 28 degrees is for right

        • +3

          Find a deal on a time machine….problem solved

        • +4

          You paid $1099, not $2000. Yes, the price for people that buy at launch is higher than if you wait. This is how it's been forever. If you want it at launch, you pay a higher price. You wait you get it cheaper. Same as all the ps5/Xbox preorders. If you aren't happy with the price, don't buy it.

          • +1

            @brendanm: 3 weeks after release day is still in the launch window.

            • +1

              @Guybrush57: Who cares. You were happy with the price when you purchased it.

              • +1

                @brendanm: I was happy under the proviso that the phone would not drop in price substantially in three weeks time after it first releases.

                • +2

                  @Guybrush57: Then wait three weeks. Prices change, and no one is under any obligation to give you a partial refund.

                  As above, would you be happy if the price went up and JB rang you, asking you to pay the extra on top?

                  • +1

                    @brendanm: Under normal circumstances I would agree with you but in this situation, I still feel that a large price drop three weeks after launch day is unfair.

                    If it was only a $50 price drop three weeks later or a $200 price drop 3 months later then I would be satisfied with the price I paid.

                    • +1

                      @Guybrush57: So I'll take that as you wouldn't be happy for JB to ask for more. Therefore you shouldn't be asking for less.

                      • +1

                        @brendanm: No I wasn't happy JB asked for (and took) more. That is what I am against. I don't know why you and many others stand for it.

                        • +1

                          @Guybrush57: They didn't take more. They offer d a product at a price. You accepted the price and paid it. You now have the product for the price you were happy paying. end of story.

                          • @brendanm: I happily accepted the price on the condition that the phone would not be heavily reduced in price so soon. If JB had told me that would happen then I would have waited but they failed to do that. They took more because they knew they were going to sell it for less so quickly.

                            That is the real story.

                            • +3

                              @Guybrush57: There are no conditions presented when you make a purchase. Price. Pay. Yours.

                              • +1

                                @brendanm: There are no conditions requiring me to be content with the overpayment I made nor are there any conditions stating I cannot request compensation.

                                • +1

                                  @Guybrush57: You didn't overpay though?

                                  • +1
                                    • @Guybrush57: Incorrect. It was priced at $1099 when you bought it. You paid $1099. You did not overpay $200.

                                      • -1

                                        @John Kimble: Then it was priced at $899 soon after. $1099 - $899 = $200. $200 is the amount I overpaid.

                                        • +1

                                          @Guybrush57: So what? The transaction was completed when you paid for and took the phone. There is no requirement for them to refund you $200.

                                          In your bizarro world, how long afterwards should you continue to receive refunds because the price drops? Six months? A year?

                                          Or as people have stated, if the price increased to $1299 instead of decreasing to $899 soon after, then you would have certainly gone in and asked them debit you $200 more, by your logic?

                                • @Guybrush57: You didn't overpay. You paid the exact amount requested.

                                  • @brendanm: I requested a fair price that would not reduce so quickly. My request was not met therefore I didn't pay the exact amount I requested. I overpaid by $200.

                                    • +2

                                      @Guybrush57: You didn't request anything. They had a phone advertised at a price. You purchased it at that price.

                                      Live and learn.

                                      • +3

                                        @brendanm: I don't think Guybrush57 is learning anything unfortunately…๐Ÿ˜”

                                        Or he is simply trolling us…that is the only other explanation ๐Ÿ˜‚

                                        • @John Kimble: I'm not trolling nor am I out to fight anyone. I genuinely believe I am in the right.

                                          If I was to purchase the phone at full price 6 months into its life then it reduces in price $200 three weeks later then c'est la vie but a large reduction in price so soon? I don't feel that is fair.

                                          • +1

                                            @Guybrush57: Well you're not in the right, so I would accept it.

                                            Alternatively, take it up with the relevant consumer protection agency (even though you'll be wasting your time and theirs), there's nothing any of us can do about it.

                                            • +1

                                              @John Kimble: I am not in the wrong and you are not in the right. You and I simply have differing opinions.

                                              I complained that what they did was unethical, not illegal, so I won't be taking your suggestion did report them to any agency. I also did not ask you to do anything about it.

                                          • +2

                                            @Guybrush57:

                                            I genuinely believe I am in the right.

                                            You're really not unfortunately. Just stop, take a step back and listen to what everyone else has said.

                                            • @Hybroid: I am listening to everybody. That is why I am reading and replying to every comment thoughtfully whilst not taking offence.

                                        • +2

                                          @John Kimble: Haha yes I'm not sure which it is, I hope he's trolling to be honest.

                                          • @brendanm: I am still not trolling. My position hasn't changed. I am on the side of being treated fairly.

                                            • @Guybrush57: And that fair treatment is why many other stores offer price guarantees. JB is a bit special.

                                              • @Techie4066: Which other stores do this for free, for a month?

                                                • +1

                                                  @brendanm: Officeworks, Amazon, eBay Plus, The Good Guys. Harvey Norman is 7 days. You're welcome.

                                                  I bought my FE only 2 days ago.

                                                  • +2

                                                    @Techie4066: The good Guys only provides it as part of their concierge service. I specifically stated a month, so Harvey Norman is out. Amazon is also only 7 days, so that's out. eBay only does it for 48 hours.

                                                    Officeworks does price beat, no price protection from what I can see.

                                                    So that leaves 0 from 5. Try again?

                                                    No wonder you guys are getting upset at retailers, you can't read the fine print and prefer to assume.

                                                    • +1

                                                      @brendanm: If your view (the price the customer pays is always fair and acceptable and makes everyone happy) is correct, then why would those businesses offer even 1 minute of price protection?

                                                      Have yourself or John Kimble ever exercised a price protection claim of any sort?

                                                      By the way I was never shown any fine print.

                                                      • @Guybrush57:

                                                        If your view (the price the customer pays is always fair and acceptable and makes everyone happy)

                                                        Everyone was happy, because you paid it and they sold it. You are no longer happy.

                                                        Have yourself or John Kimble ever exercised a price protection claim of any sort?

                                                        Yes I have, it's a product on my credit card. It's got nothing to do with JB.

                                                        • -3

                                                          @John Kimble: I said

                                                          Have yourself or John Kimble ever exercised a price protection claim of any sort?

                                                          You said

                                                          Yes I have, it's a product on my credit card. It's got nothing to do with JB.

                                                          Gotcha! I knew you'd slip up sooner or later.

                                                          • +3

                                                            @Guybrush57:

                                                            Gotcha! I knew you'd slip up sooner or later.

                                                            He has a product, that he pays for, that gives price protection. He knows in advance it provides price protection. He doesn't demand it from the retailer, who never offered it.

                                                            • +1

                                                              @brendanm: Why would John Kimble exercise the price protection if he was happy with the original price?

                                                              Assuming he has 28 Degrees price protection, that policy was closed to new customers. You both are treating me like I am being unreasonable for enquiring about price protection (a policy that may or may not exist) yet it is reasonable for John Kimble to enquire about price protection. Is it because it is a different business? Is it asking the original business you purchased from that you don't agree with? If a 28 Degrees customer who doesn't have the price protection policy but enquired about it then does that make them unreasonable in your eyes too?

                                                              All I did was enquire with JB. I didn't demand a refund, I did not report them nor did I take any extreme measures.

                                                              • @Guybrush57:

                                                                Why would John Kimble exercise the price protection if he was happy with the original price?

                                                                He has planned ahead, and pays for, price protection. He doesn't just decide that because he "isn't happy" with a price drop, that the retailer should hand him back cash.

                                                                I don't agree with what you did, because if the shoe was on the other foot, you'd be on here posting about how JB hi-fi is the devil. If the retailer can't ask you to pay more later, you can't ask them to pay less.

                                                                If you want price protection, pay for it. Whether that be the good guys rorting concierge program, or in a credit card, or something else. It is up to you to make sure you are happy, not the retailer.

                                                                • +1

                                                                  @brendanm:

                                                                  He has planned ahead, and pays for, price protection. He doesn't just decide that because he "isn't happy" with a price drop, that the retailer should hand him back cash.

                                                                  Ahead of time I planned not to pay more for the phone than I should. I didn't just decide I wasn't happy with a price drop.

                                                                  I don't agree with what you did, because if the shoe was on the other foot, you'd be on here posting about how JB hi-fi is the devil. If the retailer can't ask you to pay more later, you can't ask them to pay less.

                                                                  You don't enjoy the retailer asking me to pay more later yet you enjoy the retailer asking me to pay more sooner. I don't agree with either.

                                                                  If you want price protection, pay for it. It is up to you to make sure you are happy, not the retailer.

                                                                  I know it is up to me to be happy. That is why I made an effort to get back the $200 I overpaid.

                                                                  The TL;DR version is both John and I want price protection yet yourself and John feel only he should get it. If John truly was content with the price he paid then he would not exercise price protection nor would he pay for it.

                                                                  • @Guybrush57: John paid for it. Oh well, at the end of the day, you don't get price protection, he does. The end.

                                                                    • +1

                                                                      @brendanm: I paid for my phone.

                                                                      At the end of the day, I maintain my integrity. You have both backpedalled from your positions.

                                                                      • +2

                                                                        @Guybrush57:

                                                                        I paid for my phone.

                                                                        And you got what you agreed to pay for- phone at $X.
                                                                        John had a separate contract with a 3rd party, paid for the privilege and the entitlement of price protection, provided by a 3rd party, you did not.

                                                                        • +1

                                                                          @Ughhh: John also took a stance against the entitled/unethical behaviour of wanting to use price protection before admitted to using price protection then he ceased posting altogether.

                                                                          John had a separate contract with a 3rd party, paid for the privilege and the entitlement of price protection, provided by a 3rd party, you did not.

                                                                          So it's which business you are claiming price protection with that makes all the difference? That changes it from being unethical behaviour to acceptable behaviour?

                                                                          • +1

                                                                            @Guybrush57:

                                                                            So it's which business you are claiming price protection with that makes all the difference? That changes it from being unethical behaviour to acceptable behaviour?

                                                                            Its not which business you are claiming from that makes a difference. Its which business you had a price protection contract/agreement with.

                                                                            • @Ughhh: so as I stated earlier, people who don't have price protection agreements with say 28 Degrees but enquire about it are unethical? and those people in the past who successfully got price protection policies were unethical for asking about them until they got them at which point they immediately became ethical?

                                                                              • +1

                                                                                @Guybrush57:

                                                                                but enquire about it are unethical?

                                                                                You're the only one who keeps talking about 'ethics', while everyone else is talking about legal obligations.

                                                                                JB hifi exercising their rights does not make them unethical, despite what you think. Someone else not bending over for you to make you happy does not make them unethical.

                                                      • @Guybrush57: No one shows you the fine print, you look for it. It's what a conscientious consumer does.

                                                        No, I haven't used price protection actually, even though I have it on my credit card. I buy things at a price happy with at the time, if I wasn't happy I wouldn't buy. I negotiate prices.

                                                    • @brendanm: I can't read fine print? Really now?

                                                      You'll set your conditions to disagree with me, and I'll continue to say JB are not great as you seem to think they are, and I have no idea why you are defending them. I told you I got the phone 2 days ago. All of the stores I mentioned would help in this scenario.

                                                      Thanks and goodbye.

                                                      • -1

                                                        @Techie4066: I asked you which ones offer a month's price protection for free. You said five do. However, they actually don't, and at least one you listed doesn't even offer price protection. So, yes, it seems you can't read fine print.

                                                        I couldn't care less about jb hifi, or any of the places spoken about, they all mean nothing to me, I simply think people expectations are ridiculous.

                                                        • @brendanm: My expectation of two day's price protection is ridiculous? JB did offer to refund the Buds. You're not in the same situation as me so I don't think you fully understand.

                                                          • @Techie4066: I honestly have no idea what you are even talking about. I was responding to the op. Not sure what situation you are in.

                                                            • @brendanm: My situation is the exact same as OP's, as I mentioned, but it's less of an issue to me.

                                                              • @Techie4066: Ok, not sure what you are talking about with refunding buds then. Or the "You're not in the same situation as me so I don't think you fully understand" comment.

                                    • @Guybrush57: ๐Ÿ˜‚ Do you have proof you made this request? What did the staff member respond with when you made this request?

                                      Do you make this request with all your purchases?

                                      • +1

                                        @John Kimble: I negotiate or ask for a good deal for almost all of my purchases. I was told it was a good deal. If I was told "mate I got a great deal where you can pay $200 more than others for the same product", I would not have taken that deal.

                                        • @Guybrush57: You are continuing to ignore the hypothetical situation if the price increased. What is your answer?

                                          if the price increased to $1299 instead of decreasing to $899 soon after, then you would have certainly gone in and asked them debit you $200 more, by your logic?

                                          • @John Kimble: I did not ignore it. I answered it in a previous response.

                                            • @Guybrush57: Link please? I cannot find it. Cheers.

                                              If you mean this one, you've completely misunderstood the question. https://www.ozbargain.com.au/comment/9457906/redir

                                                • @Guybrush57: That comment doesn't address your stance if your phone price increased after you bought it at all?

                                                  Can you just answer here please?

                                                  if the price increased to $1299 instead of decreasing to $899 soon after, then you would have certainly gone in and asked them debit you $200 more, by your logic?

                                                  • @John Kimble: It was in response to that scenario.

                                                    • +1

                                                      @Guybrush57: No, the scenario posed is a price increase. You only mentioned price drops.

                                                      You are intentionally dodging the question. Are you a politician? Or trolling…

                                                      Under normal circumstances I would agree with you but in this situation, I still feel that a large price drop three weeks after launch day is unfair.

                                                      If it was only a $50 price drop three weeks later or a $200 price drop 3 months later then I would be satisfied with the price I paid.

                                                      • @John Kimble: I don't recall seeing that question in your post when I replied. Did you edit it in?

                                                        I don't support a business asking for more money from customers in a short period of time before/after the lower price.

                                                        • +1

                                                          @Guybrush57: It's not a lower price?

                                                          The price you agreed to and paid was $1099. If the price increased to $1299 (instead of dropping to $899) and you don't agree with paying extra/JB charging you more, then you don't care about fairness, you only care about paying less without any right to.

                                                          You can't have your cake and eat it too.

                                                          Good luck mate, I'm done.

                                                          • @John Kimble: It seems I've answered your question but you didn't answer mine about the edit.

                                                            I said I don't expect a business to charge more a week later. I also don't expect a business to charge more a week prior. If you think it's not OK for the business to ask for more money but OK for me to pay more money then you are contradicting yourself.

                                                            Have yourself a good night.

                                        • +1

                                          @Guybrush57:

                                          I negotiate or ask for a good deal for almost all of my purchases. I was told it was a good deal.

                                          Yeh, at the time of your visit. Your transaction had none of the conditions you feel entitled to. Being 'launch' doesn't mean they can't change the price a week later. Nor are they legally and ethically obligated to tell you future prices/deals.
                                          Think about it, they're sales people, goal is to….sell! If you 100% trust others with conflict of interest to tell you the truth (about whether it's a good price or not), then you need some life experience.

                                          • @Ughhh: Do you feel it is acceptable for customers to take advantage of price errors, knowing full well the amount they are paying is much less than the going rate?

                                            I don't 100% trust others with a conflict of interest to tell me the truth, hence why I tried to do something about it.

                                            • +1

                                              @Guybrush57:

                                              Do you feel it is acceptable for customers to take advantage of price errors, knowing full well the amount they are paying is much less than the going rate?

                                              The main difference is that for the majority of those price errors, the transaction/contract is not complete. Buyer has offered to pay $X amount, if the price is a genuine price error, seller can accept or decline as per their T&Cs. It's acceptable, It's a gamble for the buyer, except you either get your money back or the item. Shouldn't be surprised if your order is cancelled.
                                              Karens emerge when they start feeling they're entitled to the price error.

                                              In your case, you have accepted the price, JB has accepted your offer, you paid, they supplied.

                                              hence why I tried to do something about it.

                                              Like agreeing to the price you paid?

                                              • -2

                                                @Ughhh:

                                                Like agreeing to the price you paid?

                                                On the proviso that it was a good deal which I soon learnt wasn't therefore I did not agree.

                                                • +2

                                                  @Guybrush57:

                                                  1. Was there a better price else where at the time?
                                                  2. Were you offered a good deal, or the best cheapest price?
                                                  3. Were you guaranteed the best cheapest price within the next month/s at JB?
                                                  4. Does your contract include the condition that they will not decrease the price X months after your purchase?

                                                  You agreed to the price, therefore you paid. Unless you're suggesting you were held at gunpoint.

                                                  There's no issue with asking JB for credit of the difference. If they gave you credit, it's a bonus, not an entitlement. If they don't give you the credit, you didn't lose anything, you were not a victim. You win some and you lose some. Entitlement comes in when you expect more than what you and the other party agreed to.

                                                  • @Ughhh: If I felt entitled then I would report the issue. I felt what they did was unethical.

                                                    • +1

                                                      @Guybrush57:

                                                      If I felt entitled then I would report the issue

                                                      There's legal entitlement ie. warranty, and non legal entitlement ie. expecting goodwill from others.

                                                      I felt what they did was unethical.

                                                      They could say the same about you. Do you always feel like you were owed whenever prices change with groceries, petrol etc?

                                                      • @Ughhh: Petrol isn't a new product.

                                                        • +1

                                                          @Guybrush57: Come on, is that all you took from that?

                                                          • @Ughhh: I hardly think it is unethical to take action against unethical behaviour.

                                                            My argument above was that it was a brand new product discounted so soon. That is why petrol does not apply.

                                                            • +1

                                                              @Guybrush57:

                                                              I hardly think it is unethical to take action against unethical behaviour.

                                                              It's not unethical. It's business. Things go on sale.

                                                              My argument above was that it was a brand new product discounted so soon. That is why petrol does not apply.

                                                              Being brand new or not does not change the laws. There's no laws or no ethical guidelines in regards to pricing of brand new products.

                                                              Your 'ethics' may differ from everyone else here, but you have no rights to demand others to follow your ethics (beyond what is required by law)….that would be unethical.

                                                              • @Ughhh:

                                                                There's no laws or no ethical guidelines in regards to pricing of brand new products.

                                                                I haven't said there were laws and if the business is not unethical because there are no ethical guidelines in regards to pricing of brand new products, my actions too cannot be considered unethical.

                                                                you have no rights to demand others to follow your ethics (beyond what is required by law)โ€ฆ.that would be unethical.

                                                                Well it's a good thing I haven't demanded anything. You are correct that everyone's ethics may differ however that doesn't make you or the others automatically correct. Is it unethical that you are trying to get me to think along your line of ethics?

                                                                • +1

                                                                  @Guybrush57:

                                                                  your line of ethics?

                                                                  I haven't expressed my 'line of ethics', only legal requirements.

                            • +1

                              @Guybrush57: Maybe on Monkey Island, but not on this planet…๐Ÿ˜‚

                              • +2

                                @John Kimble: I don't think Mr Guybrush57 has learnt anything today.
                                The sheer entitlement from this person and the OP is absolutely disgusting.

                                No retailer deserves customers like these two.

        • As a first adopter, you shouldn't be on this website either

          • -1

            @Tech5: Why not when you can get an ETC charge ๐Ÿ˜‰

    • -1

      I bought the Note20 Ultra 5G for $1,099 from JB Hi-Fi at launch. Less than a month later JB did a deal for $899

      That's really cheap! It's usually ~$2,000!

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