Please tell me what you guys think of this situation. The results simply just blows my mind of what scummy people can get away with.
So I sold an item on Ebay 2 months ago. It was brand new and sealed. The buyer paid for it after winning it through my Ebay auction.
The buyer paid through Paypal with their credit card. Once money was received, I sent my item off through the local post office. Item was very well packaged and sent off in an Australia Post medium box with tracking.
Buyer received the item and we gave each other positive feedback. No communication with buyer of any issues since…
Fast forward 2 month and its now October, I suddenly receive an email from Paypal with buyer initiating a dispute. Apparantly they believe and have told their credit card company that our transaction was "not authorised"…
I explain to Paypal of the entire situation and provided them with my tracking number and post office receipt (lucky I actually kept it). I informed them that our transaction could not have been "unauthorised" as the buyer made bids to win it off an Ebay auction, paid for it and then gave me a positive feedback…
Anyways I receive this email today (buyer details have been taken out). This just blow my MIND!!! Can a buyer seriously get away with anything, it did not matter that I had evidence that the item was delivered by Australia Post and I have a positive feedback on this!
We've been notified by your buyer's card provider that Case PP-D-86142132 has been decided in the buyer's favour. As a token of gratitude for valued customers like you, we won't debit your PayPal account for the disputed amount.
Buyer's transaction ID: 5K756506TE489201U
Your transaction ID: 20J62632GW586670D
Transaction date: 9 August 2020
Transaction amount: $268.36 AUD
Disputed amount: $268.36 AUD
Thanks for your patience during this process.