Hey guys not sure where to go with this issue.
3.5 year old $1900 Philips TV is faulty, can't get through to Philips TV warranty Department because they don't sell TVs anymore. Costco refusing to help me get it repaired or swapped over, due to being out of warranty period. What to do?
Purchased a 65" TV from Costco about 3.5 years ago for $1900.
It's faulty, the first HDMI port (only one that supports 4k 60fps, ARC and HDR) comes up as colourful static when I turn the TV on, and have to unplug the TV from the power point to get it to work again.
Was told by Costco to get a reference number from the manufacturer, but it's a Philips TV and they don't sell TVs anymore, and their TV warranty department is closed down for the foreseeable future.
Went back to Costco and they're saying that they're 'not a retailer, but a wholesaler' so they can't get it repaired out of warranty period. And to find a retailer? And get them to fix it for me. Sounds weird to me but it's what I was told.
Anyway I've gone to the ACCC but ATM they're really busy and will take 15 business days to respond.
Any advice from you guys? Thank you.