I need help with a gift card I purchased on when I was in-store at JB Hi-fi via the Shopback app on my phone, however the voucher will not display, and I was forced to use cash to pay for the $200 which was meant to paid for by using the gift voucher purchased through Shopback. As a result I have paid $500 for a gift card which I cannot view, nor do I have a need for anymore, as I was forced to use cash in place of the voucher I had paid for.
I purchased 1 x $500 gift card, and 2x $100 gift cards within a 5 minute period when I was at JB Hi-Fi.
I am not able to view or use the $500 gift card, however, I was able to view and use the 2 x $100 gift cards whilst I was in-store.
Am I entitled to request a refund, and that the $500 gift card be cancelled, as I no longer have a need for it as it did not work as expected when purchased, and in my opinion was misled by the purchase.
In addition is there anything under ACL that may support me in getting a refund, as it's not clear on the ACCC website (https://www.accc.gov.au/consumers/advertising-promotions/gif...).