To be honest, I feel desperate about Acer Australia’s after-sales service. I don’t know if I should submitted an application to NSW Civil and Administrative Tribunal to bring a lawsuit against Acer.
I have been using Acer laptops since high school. I have many Acer products and I can say that I am a fan of Acer.
On 21 August 2020, I purchased a ACER PROJECTOR P1250 from ACER AUSTRALIA It arrived Thursday, August 27th. On September 13, I noticed a black background with multiple and irregular white dots (something like a starry night sky), Two-thirds of the screen with dead pixels.
I registered my repair request on September 16th and returned the projector to Acer Computer Australia for repair on September 23. Between September and October, I contacted Acer numerous times via email and telephone, and provided Acer with photographic evidence. I hope to get a new projector replacement or Acer's 30-days refund guarantee as soon as possible. After endless waiting and urging, I finally received the handling result from an Acer's case manager on October 14. He also saw that the photos I provided did clearly see that the projector had serious dead pixels, But based on the feedback from Acer technical department, the projector is working well, They can't replicate the fault. acer don't have a valid ground to approve my replacement request. Even I provided Acer’s technical department with several pieces of photos and video evidence.
Although I disagree with Acer's diagnosisand explanation of the dead pixels. But Acer refused to accept further testing and I had no other choice but to accept Acer returned the projector to me.
I received the projector on October 21st and ran multiple tests on the same day, The result is the same as before, Very serious dead pixel problem. I had no choice but to contact Acer Australia again, and provided a number of newly taken photos and videos as proof. After many days of waiting, Acer replied and rejected my request. I am already a little desperate but finally passed the NSW Fair Trading to ask Acer Australia to inspect the projector again.
I have been troubled by this projector with hardware problems for 3 months. I hope that this time Acer can treat my case fairly and Acer can abide by its promise of 30-days refund guarantee.