nbn AussieBroadband Vs. Superloop

CtrlAltSpoods on 18/01/2021 - 15:49

Hi all,

I have a 3 questions for the power users on both ISPs here I will list below. Currently a home I am building is almost complete and I am looking for a gigabit plan to compliment my new FTTP connection. I want an ISP that is both reliable and will provide me as best they can with the gigabit speed 'round the clock as I will be WFH by day and some nights competitive gaming, with others on Netflix etc watching 4k content.

1) There is a rumour that downloading at full speed on a gigabit plan on ABB will trigger a temporary throttling back to 100Mbps.
Can anyone confirm if this is true? If so, does Superloop do the same?

2) Superloop users, do you find that the 3TB is enough while WFH and streaming maybe 20 or so movies a month?

3) How is the latency on your connection? Does it rise during peak periods? I am looking for the lowest latency 'round the clock also.

If anyone has any other tips or FYI's about each ISP please let me know.

Thanks,
Drayton95

Poll Options expired

  • 20
    Aussie Broadband
  • 42
    Superloop
  • 11
    Other
Internet Broadband nbn

Related Stores

Aussie Broadband
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Comments

  • Hybroid on 18/01/2021 - 15:51
    +5

    If you're only expecting to do occasional gaming, some Netflix streaming among other basic online tasks to the effect of 3TB bandwidth per month, do you really need gigabit internet? Sounds like 100 Mbit will do you perfectly fine as I do far more than that monthly on it.

    ABB has been rock solid for me but it's going to be anecdotal information that doesn't help you. Each person's connection & factors that affect it will be different.

    • CtrlAltSpoods on 18/01/2021 - 15:56
      +2

      I need the gigabit connection for work as we regularly transfer extremely large files back and forth (not something we would regularly need to do over the internet but covid has impacted our work quite a bit)

      I am on 100Mb/s currently but I constantly find myself waiting for transfers a lot, as it is not sufficient for my needs.

      • Hybroid on 18/01/2021 - 15:59
        +5

        That makes sense. I believe both of them operate a no-contract arrangement so I would flip a coin and try one out. If you're not satisfied, switch to the other.

        You will probably find more ISP-related help on the Whirlpool forums.

        • CtrlAltSpoods on 18/01/2021 - 16:02
          +3

          Okay, I might give ABB a go first then and see how they go, thank you for that info!

          • Joshminey on 18/01/2021 - 17:25
            +1

            @CtrlAltSpoods: Have you had a look at Launtel they are better value and offer unlimited NBN1000

            • Grunntt on 19/01/2021 - 08:23
              +1

              @Joshminey: Launtel also let you change plans on a daily basis so it may work out much better for you to sign up for a 100Mb/s plan and just go to the higher speed for the occasional days that you need it.
              Launtel also let you pause your plan at any time eg if you go away for a few days so you don't pay for not using it.

              • Big Trev on 19/01/2021 - 09:02
                +1

                @Grunntt: Another vote for Launtel. Their are next level as far as flexibility and service.

      • entropysbane on 18/01/2021 - 16:00
        +2

        What bandwidth does your work have?
        You can opt in and out of either so why not try both? Also you can change your plan on a monthly basis to find your sweet spot. 250Mbps might be plenty too.

      • trankillity on 19/01/2021 - 08:43

        This is important information you should have put in your original post friend.

        Few things to note from this:
        1) Uploads count towards your quota. If you're transferring "extremely large files back and forth", then you need to take that into consideration with your plans allowance.
        2) Are you on 100/20? Or 100/40? An easy fix that will double your upload speed is just changing to 100/40.
        3) Most consumer-level plans generally only offer up to 100 down/40 up (or 250 down 25 up for the ABB "Home Ultrafast" plan). Is it more time-critical to you to have better uploads (quicker to hand stuff off when you're done), or quicker downloads (quicker to start stuff)? If the answer is better uploads, you will need to look at business plans.

        • CtrlAltSpoods on 19/01/2021 - 10:20

          My bad, I am currently on 100/40, however as the software we use can do incremental uploads back to the server, downloads were the biggest issue as it can't yet sync back an incremental change file. (still under development for god knows how long)

  • scrimshaw on 18/01/2021 - 15:59
    +2

    There's no lock-in for either telco meaning that there is no penalty for leaving after just 1 month.

    You can even provision two providers at the same time (I was able to do this with my FTTP connection)

    • CtrlAltSpoods on 18/01/2021 - 16:03
      +1

      Thank you for that info, I will see how ABB go first then try Superloop if they're not adequate.

  • MSG on 18/01/2021 - 16:03
    +1

    Voted for Other - would recommend trying out Launtel (7 day free trial). Having used both ABB and Superloop I can say Launtel is better than both in my area.

    • CtrlAltSpoods on 18/01/2021 - 16:05
      +1

      I will have a look and see if Launtel has presence in my local POI, thanks for that recommendation!

    • ldawg on 18/01/2021 - 16:18
      +1

      would second this for your uses - depending on how often you're needing a gigabit connection for work, it could work out much cheaper to just up your plan to that speed on the days you need it :)

  • silenthillrocks on 18/01/2021 - 16:24
    +3

    Fourth option -switch between Launtel, ABB, and Superloop every 6 months

    • CtrlAltSpoods on 18/01/2021 - 16:26
      +1

      Been having a look at other forum posts where this has been suggested, it seems that there is no downside to it either, they will just let you do it

      • silenthillrocks on 18/01/2021 - 16:28
        +2

        Yeh they all consider you to be a new customer after 6 months. This gives you $10 off per month for the first 6 months. Switchover between these takes about 15mins.

        • Kangal on 18/01/2021 - 20:20
          +2

          How can one comment be so good and so bad at the same time?

  • justdigi on 18/01/2021 - 16:34
    +2

    Using Superloop at the moment. I stream Netflix/Disney+ from 5pm to 11pm daily, WFH also transferring large files (GIS datasets) and Videoconferencing 4 hours a day. In the past fortnight I've downloaded 500gb, so I think 3Tb is plenty. Besides it throttles to 100Mb anyway, which would be sufficient for the remainder of the month.

  • Twix on 18/01/2021 - 16:50
    +2

    1. No throttling on Aussie BB. SL Gigabit has a 3TB monthly cap and once you hit 3TB you get throttled to 100Mbps until next month.

    2. Latency on FTTP is low low low low. Aussie BB Looking Glass & SL Looking Glass

    Have you chosen a router?

    Tip. Tell Aussie BB to turn off CG-NAT

    • CtrlAltSpoods on 18/01/2021 - 16:58
      +1

      Wow, I had no idea that those subdomains existed for them, thank you for that!

      I have purchased a UDM-PRO Router, and can't wait to get it set up properly in a small networking rack with the matching switch and AP's.
      Will be building a fairly solid home network with the Ubiquiti gear (have had 0 issues with their gear for years now)

      • Twix on 18/01/2021 - 17:55
        +2

        A Unifi UDM Pro is sweet! Unifi U6 Lite AP finally arrived in AU if your keen on Wi-Fi 6.

        Tip: NBN police the upload and to not hit their policer you shape your outbound traffic. If you get around 28-32Mbps upload go to the Unifi switch bandwidth control settings and set the egress rate limit to 50 or 50000 on a port upstream from the Unifi UDM Pro. Your upload should increase to around 48Mbps.

        • CtrlAltSpoods on 18/01/2021 - 18:09
          +1

          I am definitely keen for Wi-Fi 6, but I am thinking of waiting for the LR version as it provides a better chip/speeds.
          I have a UAP-AC-Pro for the meantime that I am not going to ceiling mount due to the size difference. (Should do for the meantime)

          Really? So if I sit just below the 50Mbps limit, they wont throttle it harder?

          • Twix on 18/01/2021 - 21:31
            +1

            @CtrlAltSpoods: Nah NBN won't throttle it harder. Set the egress if required and leave the ingress at default.

        • justdigi on 29/01/2021 - 19:35

          Where is this option? Is it not available in the UniFi App?

          • Twix on 29/01/2021 - 23:34

            @justdigi: Switch, ports, check your relevant port, edit, enable egress rate limit.

    • SgtGrumbles on 19/01/2021 - 08:28
      +1

      I wish I'd read this comment two weeks ago

      • Twix on 19/01/2021 - 13:24

        Which part? CG-NAT?

        • SgtGrumbles on 20/01/2021 - 20:14
          +1

          Yep. I was battling with making Plex remote access work. Thought it was either my Docker or Mikrotik router. Got there in the end and learned a lot.

          • Twix on 20/01/2021 - 20:20
            +1

            @SgtGrumbles: Plex remote access and CG-NAT are not friends. Glad it's sorted :-)

  • kipps on 18/01/2021 - 18:07
    +1

    Aussie Broadband is great for diagnosing connection difficulties. Otherwise I’d go Superloop. For FTTP Superloop. HFC is terrible so I am with ABB for my HFC connection.

    • CtrlAltSpoods on 18/01/2021 - 18:14
      +1

      Yeah since my previous comments I am definitely thinking of trying out Superloop first as they currently have the $20 off for 6 months, then Launtel, then Aussie Broadband.
      (Superloop got the best results with latency on the servers I tested with their looking glass sites)

  • whitelie on 18/01/2021 - 22:10
    +2

    I planned to do the 6 month switch between ABB and SL….switched to SL about a year ago and been getting 2 or 3 referral discounts off here so it has outweighed switching back to ABB. I'm only on 100/40 HFC but no noticeable difference between the two for me personally.

    • silenthillrocks on 19/01/2021 - 08:00

      Yeh its good until the referrals run out, then the temptation to switch comes back.

      Superloop might get slower with all these new users too. Cvc for my area is getting closer to capacity than before. Whirlpool is already talking g about increased support queues.

  • HeWhoKnows on 19/01/2021 - 09:49
    +1

    "temporary throttling back to 100Mbps"

    Whats the problem?

    • CtrlAltSpoods on 19/01/2021 - 10:11

      I don't mean after hitting the 3TB data cap, I mean if you download at full gigabit speed for more than say 10 minutes, it will temporarily throttle your connection back to 100Mbps (That was the rumour anyway)

      That would be about 75gb or so I believe

  • Danstar on 19/01/2021 - 10:11
    +1

    I've had ABB then went to SL then back to ABB (Mainly for special offer reasons)

    ABB I find is much more stable, less drop outs and usually a few ms lower ping in online gaming. But I also think ABB is $10 dearer.

    I'm on FTTN

    My choice would be ABB, but I might move to a cheaper company soon cos I can save around $25 p/m if I move

  • SamyKn on 19/01/2021 - 10:24
    +1

    I'm on FTTH before i start,
    Was on ABB but they raised the 100/40Mbps price , switched to SL nearly 6months ago and perfect till now. Had no drop out or any issue at all in past 6months.
    I can vouch for both of them but SL 100/40 is 10$ cheaper per month with same or better quality than ABB , so i'll stay as long as they don't raise the price. CVC in my area hardly ever hits 80% , so no complaint from BW as well.
    My choice would be Superloop

  • CtrlAltSpoods on 19/01/2021 - 11:06
    +1

    It's looking like Launtel will be unable to provide me with Gigabit speeds unfortunately at my 5EZB POI.

    Launtel CVC Graph for Elizabeth
    CVC Graph for Superloop
    CVC Graph for Aussie Broadband

    • Twix on 19/01/2021 - 14:57
      +1

      Launtel Gigabit is only available where they have direct POI access and at this stage Gigabit isn't available where they go through Vocus at a POI.

      Wrong URL for Aussie BB. Official CVC graphs for Aussie BB
      Unofficial CVC graphs for Aussie BB with more CVC history.

      • CtrlAltSpoods on 19/01/2021 - 15:03
        +1

        Crap my bad, must have hit the wrong CTRL+ button lol

        • Twix on 19/01/2021 - 15:18
          +2

          It's cool.

          I reckon the poll is 1 sided because of the Aussie BB 100Mbps price rise that peed off many OzBargainers. From the ACCC Sept quarter 2020 report Aussie BB has 6218 out of 7255 total customers of the Gigabit market share. SL and Launtel unfairly get grouped into the Other Access Seekers category with more ISPs and that is at 753. At the end of the day all 3 are excellent Aussie based ISPs.

  • dazagrt on 19/01/2021 - 13:09
    -4

    Stop it both camps.
    This is just mud raking at best
    Go back to your normal forums and depower this nobody who will just spin and twist your words against you.

    Go home to safety.

    • CtrlAltSpoods on 19/01/2021 - 14:07

      Could you please
      e l a b o r a t e ?

  • Argon on 20/01/2021 - 01:56
    +1

    You can sign up to two ISP's at once and bond the two together if required.

  • [Deactivated] on 20/01/2021 - 19:45
    +1

    I was on ABB, switched to Superloop to try them out and have had more drop outs/latency issues in 1 week than I did the whole month with ABB.

  • Lion007 on 24/01/2021 - 11:22

    I moved to Superloop after the Aussie Broadband price increase. My ping became better, less drop outs. HFC NBN 100/40.

  • deme on 25/01/2021 - 09:25

    ABB is the best

  • Ruprect on 25/01/2021 - 10:48

    You really can't go wrong with either Superloop or Aussie Broadband. Both are top tier internet providers, dealing directly with NBN and both offer high quality networks. I recently went with Superloop to take advantage of a special price they had and found the network to be first class.

    I'm now back at Future Broadband because they offer quota plans priced cheaper than others sell unlimited. They also have data banking which means If I do go over quota nothing happens if I have data saved up from previous months. (just like some mobile plans). They also have "pay in advance" discounts that can make the price even cheaper… a $35 discount and extra data in the data bank codes for those referring. Free static IP on AAPT's business network which others charge a variety prices for.
    A neg is they don't have 250/500/1000 speed plans yet which would not suit the OP.. but I recently asked the question via their web chat feature and was told they are not far away.

    The way I look at it is, if you want premium support go with Aussie, good unlimited plan prices go with Superloop, cheaper quota plans with data banking go with Future Broadband.

    Each offer something different depending what you are looking for. I would also throw in Launtel which are not cheap for the slower plans but they charge per day instead of per month and allow unlimited plan changes so you can switch to cheaper plans when you don't need the speed..

  • Brianqpr on 02/02/2021 - 12:07

    I'm currently with Mate on a FTTC connection 100 plan. If I was to switch to Superloop, am I likely to see better speeds? I stream overseas TV (UK mainly) via Express VPN and have been getting annoying buffering.

    • CtrlAltSpoods on 03/02/2021 - 11:30
      +2

      Personally I don't know anyone using Mate, but I'd expect that you may get better routes by trying out other ISP's.

      From what other people are saying it just takes 20 minutes to change ISP's on NBN now, so definitely seems worth giving it a shot and trying your luck.

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