eBay Plus Dodgy Trick ($50 Bonus Voucher Must Be Spent in One Go)

So I signed up to eBay plus for $49 with the deal to receive a $50 voucher. Bought something for $20 and expecting to have $30 left, but voucher disappears. I contact customer support and they say I didn't read the terms and conditions which state voucher is one time use. Anyway I got the voucher back via long support chat, just warning others. Spend your voucher in one go :-)

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Comments

  • +1

    Wow lucky, I didn’t get mine back. I also assumed it was one time use initially but after it showed money remaining I assumed it had been loaded onto my eBay wallet.

    • -1

      If you contact support you can get them to issue a new voucher. Initially they said it was not possible but I said "I'm a long standing customer and I'm not happy at all" then they issued a new voucher for the remaining money. It's a dirty trick IMO.

      • +7

        How is it a dirty trick when its stated in the Terms and Conditions ??? Oh, it's because one assumes, then it must be someone else's fault right?

  • +29

    its your fault, didnt read the t and c before using.
    consider yourself lucky to get the remaining they dont have to give you. so who is the dodgy one here?

    correct subject: eBay plus user dodgy trick

      • +8

        Why is he wrong? You didn't read the T&Cs.

        • Yeah I didn't read the T&Cs but when I said he was wrong I wasn't referring to that specific point. What I mean is it's a dodgy trick to bury a detail like this in the T&Cs knowing a large proportion of people will fall for it. He's basically justifying a range of similar cons and saying they are ok because it's in the T&Cs. Many things that have been done like this have causes changes in the law and have been deemed wrong. I could set up all sorts of things like this to trick people and just claim it's in the T&Cs.

      • +2

        I expected someone to say that. Reality is you're wrong.

        hahaha no the T&Cs had been pretty clear….. It was a voucher, not a giftcard.

      • +2

        I expected someone to say that

        I wonder why…

        Reality is you're wrong

        Reality is you're wrong - and you know it - which is why you expected someone to say that.

        • Um, no. I expected someone to justify eBay burying this in the T&Cs. Surely that is obvious.

          • @MikeKulls: It isn't about if it is morally right or wrong, legally it is perfectly right.

            • -2

              @Quantumcat: No, it's all about it being morally wrong. People seem to have latched onto to the legality. Even that is questionable if someone made an ACCC complaint for example.

              • +1

                @MikeKulls: This is typical ozbargain for you. They are telling me what my post is about and then downvoting me when I correct them.

      • +4

        You assumed the remaining value would be credited but a quick look at the T&C's would have said otherwise saving you much hassle.
        The lesson here is check rather than assume

        • +3

          BS T&Cs should be called out.

          • +2

            @[Deactivated]: It’s a voucher, I don’t believe remaining value is ever credited to the account. For future dealings (with any store), always check T&C’s before assuming.

          • +2

            @[Deactivated]: That's right, I think something this big should be specified somewhere more obvious. They had the end date written up clearly.

        • +1

          This is why there are "caution hot contents" on coffee cups. Soon there'll be so many warnings and explanations that they will need….wait…there's already a t&c…do we need a t&c for the t&c??

          • +1

            @mbck: Hardly. It's fairly reasonable to assume a $50 credit is just that.

            • +1

              @MikeKulls: Well someone in the past didn't assume the coffee cup has hot contents in it. So now it has that on the cup.

              The tnc is there because people in the past couldn't get the whole detail. So all important details are there. Every single one of those points are important. Hence why at the end of most ads, there's usually a voice that says: read the PDS. TNC applies. Go to www…. for the CIS. And so on and so forth.

              But good on you for getting it back, very lucky. If you feel like this method is wrong, I think it is your duty to call them out and go to the accc and follow through to the end.

              • +2

                @mbck: I just came here to warn others, which I have done. Unfortunately the very predictable responses did follow, followed by the predictable down votes.

                • +2

                  @MikeKulls: I came here to let people know the importance of tnc. Unfortunately the very predictable responses of blaming others instead of doing your due diligence followed with publicly available information followed.

              • +2
                • @[Deactivated]: That's very interesting, though upon further inspection, it seems the change was more so about maccas' method of making its coffee (lower temperature) as opposed to "caution hot content". I suspect they added those words to ensure there will be no further issues with people not realising whatever they ordered could be hot and hence has the potential to cause burns.

                  Looking deeper, its different because Mecca's never wrote they boil their coffee that hot in public. Though in ops cases the tnc is available in public domain, so much so that others who don't have eBay plus, is able to do their due diligence and come with a clear conclusion.

                  Would you suggest that ebay (and other companies) begin to write every single important details so that current and future customers are fully informed into what they're getting? Wait…isn't that what the tnc is for?

                  However if ebay did something outside of the tnc, well sure that's a nice psa. shrugs

                  • +1

                    @mbck: No pretty simple really - don't try and trick your customers

                    Offer a $50 credit - give $50
                    Don't scam price match (OfficeWorks) - these asshats strong-arming manufacturers into creating special SKUs just so you can't price match
                    28 day prepaid mobile plans instead of calendar months
                    and so on.

      • -1

        Reality is you're wrong.

  • +7

    signed up to eBay plus

    Ah, therein lies your mistake.

    • Well I wouldn't normally do it but in this case there gave the indication they would pay me net $1 to do so

  • +4

    ebay plus more like money minus

    • life is suffering

  • +1

    Terms & conditions were pretty clear. I know because I looked at them prior to using the Ebay plus signup voucher myself & they were in no way hidden or anything…

    Really can’t see how Ebay’s at fault here Op. If anything you should be grateful Ebay support heard your plea & credited you the difference. They certainly weren't obligated too.

  • +2

    eBay vouchers have always been a one time use. There have been a few that had multiple uses, but they always state that in the t&c.

  • +2

    Wow. Thought this forum post is about sharing the dodgy trick of spending the $50 voucher without paying the $49 annual fee.

    Pay with PayPal. Used the voucher. Cancel the PayPal agreement.

  • I forgot to cancel my trial and so I have paid $49 for another year. I get a crappy $5 voucher each month IF I spend over $50. Rubbish.

    Contacted support and they could not even care.

  • Something else dodgy regarding eBay Plus - I paid for the fee via PayPal and incurred a foreign transaction fee. So in reality, that $50 voucher cost me a little more than $50.

  • ebay Plus just sent me an email today with new deals that expired on 28/1!!!

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